WHO WE SERVE
HEALTHCARE'S POPULAR USE CASES
INCREASE IN COMPLETED PRE-APPT DOCS VIA WEB PORTAL
PATIENT TEXT MESSAGING OPT-IN RATE
IMPROVED NET PROMOTER SCORE (NPS)
75K PHONE CALLS ELIMINATED IN 60 DAYS - INCLUDING NEGATIVE COVID-19 TEST RESULTS
Urgent care company uses Dialog Health's HIPAA-compliant texting platform to communication negative COVID-19 test results to thousands of patients quickly and efficiently. Drastically improving staff productivity and satisfaction.
TEXTING SAVED STAFF FROM MAKING OVER 75K PHONE CALLS
HOURS SAVED FROM MAKING PHONE CALLS
ASC PATIENTS RESPOND TO NPS SURVEY SENT BY TEXT
REPLIED WITH A 4 or 5 RATING
INCREASED PATIENT SATISFACTION
GOOGLE REVIEWS SKYROCKET BY NEARLY 1000% USING DH TEXTING
Outpatient centers see Google reviews skyrocket by nearly 1,000% using Dialog Health's Texting Software. Organization used Dialog Health’s two-way texting platform to customize and automate a post-appointment text campaign that drastically improved online reputation.
TOTAL INCREASE IN COMPLETED GOOGLE REVIEWS
AVERAGE INCREASE IN COMPLETED GOOGLE REVIEWS
INCREASE IN AVERAGE GOOGLE RATING (STARS) PER CENTER
HOME HEALTH SEES OVER 50% SURVEY RESPONSE RATE AND VALUABLE FEEDBACK
Two-Way Text Messaging Boosts Engagement in Workplace Wellness Activities - A home health agency used Dialog Health's conversational, two-way text messaging software to achieve significant patient satisfaction survey participation, receive actionable feedback, and collect testimonials for use in marketing materials.
INCREASE IN CAMPAIGN ENGAGEMENT ADDITIONAL EMPLOYEES COMPLETED THEIR WELLNESS ACTIVITIES
REACHED OVER OF THE TARGETED MEMBERS
ADDITIONAL EMPLOYEES COMPLETED THEIR WELLNESS ACTIVITIES
HOSPITAL ELIMINATES READMISSION PENALTIES
Hospital uses Dialog Health's conversational, two-way text messaging software as a strategic approach to address its high readmission rate. Through the utilization of our software, the hospital achieved substantial success in reducing its readmission rate and eliminated the reimbursement penalty for the hospital in FY '24.
REDUCTION IN READMISSION RISK
READMISSION PENALITIES FY24
IMPROVED ABILITY TO IDENTIFY HIGH-RSK PATIENTS
INCREASED CASH FLOW BY REDUCING ACCOUNTS RECEIVABLES
REDUCED A/R BALANCE
IMPROVED PATIENT SATISFACTION
MAMMOGRAPHY RECALL TEXTING CAMPAIGN GENERATES MORE THAN $500,000 IN ADDITIONAL REVENUE
Recall Texting Campaign Generates More Than $500,000 in Potential Additional Revenue for Mammography. One of the nation's leading hospital systems leveraged Dialog Health's automated and customizable texting solutions to create a highly effective mammogram reminder campaign. By utilizing these innovative tools, the hospital system not only improved patient engagement but also achieved remarkable outcomes in terms of revenue, appointment volume, and, most importantly, the number of patients who received this life-saving screening.
INCREASE IN MAMMOGRAMS PERFORMED
IN POTENTIAL ADDITIONAL REVENUE
ENHANCED WORKFORCE PRODUCTIVITY
OVER 78% ENROLLMENT RESPONSE RATE AND REDUCED ACQUISITION COSTS
HR department to use Dialog Health two-way text solution to eliminate onsite disruption and costly benefit admin buildout for voluntary benefit enrollment. The text messages also kept voluntary plans non-ERISA. The process dramatically reduced acquisition cost and generated $100 of annual revenue per eligible employee.
ENROLLMENT RESPONSE RATE
REDUCED ACQUISITION COST
ADDITIONAL REVENUE PER EMPLOYEE DURING OPEN ENROLLMENT
REDUCED POST-OP CALLS BY 92% AND SAVED STAFF TIME BY USING DIALOG HEALTH'S HIPAA-COMPLIANT AUTOMATED POST-OP TEXT CAMPAIGNS
Ambulatory surgey center uses Dialog Health to help reduce post-op calls by 92%. By leveraging the HIPAA-compliant software they were able to drastically improve productivity and reduce staff workload.
REDUCED POST-OP CALLS
REDUCED POST-OP PHONE CALL WORKLOAD
INCREASED STAFF PRODUCTIVITY
SUPPORTIVE TEXT MESSAGES PROVIDES HOSPITAL STAFF MORALE SUPPORT DURING COVID-19 PANDEMIC
Staff support messages during COVID-19 improves morale. The Dialog Health platform allowed Lovelace to communicate quickly and efficiently to nearly 3,600 employees. Between March 15 and March 31, Lovelace sent more than 46,000 messages at the onset of COVID-19 pandemic. The messages we supportive, inspirational and resource filled improving the morale of the staff.
EMPLOYEES REACHED QUICKLY AND RELIABLY
TEXT MESSAGES SENT DURING THIS CRITICAL TIME
IMPROVED STAFF MORALE
TEXT MESSAGE DIRECTS THOUSANDS TO NEW HUMAN RESOURCES PORTAL FOR OPEN ENROLLMENT
Dialog Health texting campaign directs thousands to organization's new HR employee portal and results in utilization of the texted link of over 100%. Trucking firm was leveraged Dialog Health's automated and personalized texting solutions to steer remote employees to new HR portal for benefits enrollment options, wellness programs and other employee communications.
UTILIZATION OF THE TEXTED LINK
REMOTE EMPLOYEES REACHED QUICKLY AND EFFICIENTLY
DRASTICALLY IMPROVED EMPLOYEE ENGAGEMENT
TEXTING ELIMINATES 70% OF EMERGENCY DEPARTMENT DISCHARGE PHONE CALLS
Hospital in New Jersey uses two-way texting to successfully engage with 70% of emergency department (ED) patients after they left the facility, saving hundreds of hours of staff call time. More than 500 staff hours saved by texting ED discharged patients.
ELIMINATION OF EMERGENCY DEPARTMENT DISCHARGE PHONE CALLS
STAFF HOURS SAVED
REACH RATE OF REFERRAL PATIENTS
HOURS SAVED ON CALLING AND SCHEDULING APPOINTMENTS
THOUSANDS OF TEXT MESSAGES TO OVER 4,000 PEOPLE SIMULTANEOUSLY IN JUST 10 MINUTES
Physician group uses Dialog Health's texting platform helps alert thousands of patient within minutes quickly and reliably. The group used Dialog Health to reach large groups quickly and efficiently and drastically reduce staff phone calls.
PATIENTS REACHED IN LESS THAN 10 MINUTES
STAFF HOURS SAVED BY ELMINATING NEED TO MAKE PHONE CALLS
IMPROVED STAFF WORKLOAD AND SATISFACTION