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Don't just take our word for it. Explore the tangible results we've achieved for our healthcare and HR clients. See the remarkable improvements in outcomes and the significant reduction in workload.
53%
Reduced No-Show Rate
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
TEXT MESSAGE DIRECTS THOUSANDS TO NEW HUMAN RESOURCES PORTAL FOR OPEN ENROLLMENT
Capital Area Transit System
Dialog Health texting campaign directs thousands to organization's new HR employee portal and results in utilization of the texted link of over 100%. Trucking firm was leveraged Dialog Health's automated and personalized texting solutions to steer remote employees to new HR portal for benefits enrollment options, wellness programs and other employee communications.
+100%
UTILIZATION OF THE TEXTED LINK
4000
REMOTE EMPLOYEES REACHED QUICKLY AND EFFICIENTLY
:)
DRASTICALLY IMPROVED EMPLOYEE ENGAGEMENT
THE CHALLENGE
When a transportation enterprise decided to begin using a new human resources (HR) portal during benefits enrollment, the company realized that getting their long-haul trucker employees to use the portal during the narrow enrollment period would be a challenge given the majority of did not use email and were on the road most of the time.
THE SOLUTION
In cooperation with its insurance brokers, the company decided to deploy Dialog Health's two-way texting so all employees could receive text messages with the link to the new HR portal on their phones. The two-way texting platform could also remind employees when open enrollment was starting and ending and provide additional updates, as needed.
Automated Texting Campaign Examples:
• TRANSPORT CO: Hi Fred! Benefits Open Enrollment begins TODAY. Benefits Open Enrollment allows you to elect or make changes to your employee benefits. Let our HR portal help you choose the best plans: bit.ly/MYBenefits. Make your final decisions through your standard benefit enrollment method on or before October 31. If you have questions, please call HR.
• TRANSPORT CO: Fred, don't delay! Enroll before Oct 31 for benefits. Review your benefits options here: bit.ly/MYBenefits and then make your final decisions TODAY through your standard benefit enrollment method.
• TRANSPORT CO: Tomorrow is the LAST DAY to enroll or make changes to your benefits. Review your benefits options here: bit.ly/MYBenefits Use your standard benefit enrollment method to make benefit decisions TODAY.
CATS achieved and fulfilled its communications directives by introducing the Dialog Health two-way texting platform. We are now able to communicate, inform and roll-out messaging involving our employee benefit offerings, employment engagement activities, emergency notifications, changes involving transit scheduling, and most recently, information with respect to COVID-19, across the organization.
Jim F., Capital Area Transit System
THE RESULTS
The Dialog Health two-way text messaging platform allowed the HR department to communicate quickly and efficiently to nearly 4,000 employees. A link to the new HR portal shared via text message was clicked more than 4,500 times during the open enrollment period. Considering only 6% of employees opted out of receiving texts, utilization of the texted link was well over 100%. In a single month, over 20,000 texts were sent that informed employees of their benefit options, open enrollment dates, and links to easily select their benefit plans.
Dialog Health two-way mobile messaging platform is an efficient and cost-effective way to communicate to all staff with a mobile phone and who elect to remain opted in for texting. Considering that 97% of mobile phones can access the internet, including a link made it simple for the enterprise to engage with its employees and direct them to the HR portal.
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