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66%
Reduced No-Shows & No-Gos
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
Increase Pre-Procedure Payments using Dialog Health Texting
Creating a stress‑free payment experience for patients while strengthening revenue, Dialog Health helped this ASC streamline digital payments, driving a 54% click rate on payment links.
332
Eligible Visits
99%
Patients Reached
54%
Click Rate on Payment Link
THE CHALLENGE
When this ASC set out to modernize its financial communication strategy, the team faced a familiar challenge shared by many ambulatory surgery centers: patients often arrived for procedures without understanding their estimated balance or how to pay it ahead of time. Staff were left to handle last‑minute financial conversations on procedure day - slowing workflows and creating unnecessary friction in an already busy environment.
THE SOLUTION
The ASC deployed Dialog Health’s automated SMS workflow to simplify pre‑procedure payments and reduce manual follow‑up. Utilizing Unique Link Tracking, they introduced a new workflow that delivered automated balance reminders, real-time link engagement visibility, and faster online payments.
THE RESULTS
Automated balance reminders paired with link tracking delivered strong, immediate visibility into patient
engagement and payment activity. The rollout was smooth, staff workload was reduced, and over half the patients responded to the option to pay online in advance.
Together, these results established ahigh‑impact, scalable workflow with clear momentum for expansion.
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