CAREERS AT DIALOG HEALTH
"Is everyone at Dialog Health this nice?"
- Dialog Health Client
We are growing and are looking for some extraordinary people. If you enjoy technology and helping organizations improve their communication and the world of texting, we'd love to hear from you.
Come join our lovely team of professionals, tech geeks, foodies, mountain climbers, and dad jokes tellers...who are driven and proud of the work they do.
If you dream big, know how to have fun, and get things done with respect, humility, and integrity...contact us today.
Founded in 2011, Dialog Health provides a consumer-facing, two-way mobile messaging platform that drives compliance, increases frequency of touch, and enables the sharing of important information in real-time. Texting has the highest open rate of any other channel of communication and is the most widely used channel of communication today. Dialog Health platform is transforming how businesses communicate with their customers.
Dialog Health's innovative technology is empowering organizations to be as mobile as their audiences. The company’s proven cloud-based platform connects healthcare organizations with their patients, staff and vendors including solutions for real-time automation, two-mobile messaging, automated surveys, video and patient education, patient appointments and follow-ups, and ad-hoc messaging.
Dialog Health not only continues to be an industry leader in healthcare mobile solutions but our powerful mobile two-way texting platform is also helping the Animal Health, Human Resources, Call Centers, Education and many more industries improve their communication.
Dialog Health has offices in Nashville, Denver and San Francisco.
CURRENT OPENINGS
Systems Administrator
Dialog Health is an innovative mobile technology solutions platform. We are currently seeking a Systems Administrator. In this role, you will be responsible for designing, creating, supporting, and troubleshooting our client’s production infrastructure. You will ensure compliance with SOC2 and HIPAA regulations by performing regular tasks, including patching infrastructure and reviewing system alerts. You will also collaborate with their engineering team on optimizing solutions built with Docker/Kubernetes.
Job Responsibilities
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Design, create, support, and troubleshoot production infrastructure
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Ensure compliance with SOC2 and HIPAA by performing regular tasks, including patching infrastructure and reviewing system alerts
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Identify and fix infrastructure bugs or bottleneck issues
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Work collaboratively with engineering team on optimizing solutions built with Docker/Kubernetes
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Setup and maintain local workstations and network infrastructure
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Investigate and analyze logs to help the Engineering team with bug fixes and troubleshooting of different types of integrations (HL7, CSV, API)
Qualifications
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Strong background in Linux and Kubernetes administration
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Experience with automation/configuration management tools (Maven, Ansible)
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Knowledge of best practices in an always-up, always-available service
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A working understanding of writing code
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A willingness to learn new technologies and collaborate with the team on getting the tech stack up to date
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The ability to take initiative and work independently
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Good communication skills and a positive attitude
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Strong attention to detail
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The ability to be flexible and flourish in a fast-paced atmosphere while remaining focused, working productively, and successfully juggling many tasks
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Kubernetes and Docker experience
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Experience in maintaining infrastructure that must be PCI DSS and HIPAA compliant (preferred)
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Proven experience managing MariaDB, RabbitMQ (preferred)
Current Opening - Based in Franklin, Tennessee
If this is you please send your CV/Resume to jobs@dialoghealth.com
Please no phone calls.
Sales Team Manager - SaaS (Account Manager)
Dialog Health is an innovative mobile technology solutions platform. We are currently seeking an experienced Sales Team Manager. In this role you will be responsible for driving revenue growth and improving established sales processes. Experience setting sales targets and hitting or exceeding revenue growth goals, motivating sales reps, generating leads and building client relationships. A customer-centric and providing a great service attitude is a must have.
Job Responsibilities
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Work directly with the Director of Sales to manage top customers
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Responsible for up-selling current customers
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Create plans and execute strategies for expanding business within top accounts
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Turn new enterprise opportunities into expansion opportunities
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Manage some of the companies top mid market corporate accounts
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Focus on both renewals and expansion business within some of the largest customers
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Build long term relationships with key clients, and add value through their life cycle
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Run client calls, demonstrations and see through business to close
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Lead and manage the sales team
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Uncover opportunities for expansion within key accounts
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Keep consistent and clear communication with clients
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Regularly review their goals and how our company is helping to achieve them
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Run sales presentations/ demos
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Work with key decision makers to enhance their mobile applications
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Identify customer at risk of churning and work on strategies to support them
Job Requirements & Qualifications
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4-7 years of relevant sales experience, SaaS experience preferred
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Bachelor's Degree
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Eagerness and ability to learn
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Comfortable in a small, fun start-up environment with room for growth
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Account Management or Account Executive experience
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Quota carrying / closing experience is a must
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Experience working in a startup or entrepreneurial environment is desired
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Experience managing the full sales cycle from lead gen to close
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Experience diligently managing sales activity in a CRM
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Track record of consistent quota attainment and outperforming metrics
Current Opening - Based in Denver, CO
If this is you please send your CV/Resume to jobs@dialoghealth.com
Please no phone calls.
Implementation Specialist
Dialog Health is an innovative mobile technology solutions platform. We are currently seeking an Implementation Specialist. In this role you will be responsible for helping customers with their installation, configuration and training on the Dialog Health software. You must be customer-centric and excited to provide a great service.
Job Responsibilities
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Fully learn and understand company software
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Assist internal team with client onboarding
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Support all new customers to ensure smooth implementation rollouts
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Handle client life cycle from onboarding through the renewal process
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Check in with clients to ensure their needs are met
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Troubleshoot issues and come up with timely solutions
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Ensure adoption, growth opportunities, and client retention
Qualifications
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3-5 years of implementation experience, SaaS experience preferred
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Bachelor's Degree
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Proficiency in standard professional tools including ticketing systems, internet research, and computer system literacy
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Exceptional communication Skills – written, verbal, and presentation
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An understanding of web development and web technologies
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Ability to learn new technical processes and services with ease and retain information
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Excellent troubleshooting and problem-solving skills
Current Opening - Based in Franklin, TN
If this is you please send your CV/Resume to jobs@dialoghealth.com
Please no phone calls.
Digital Marketing Manager
Jr. Digital Marketing Manager to join their team. As a Jr. Digital Marketing Manager, you will work closely with the marketing and sales teams to execute B2B digital marketing initiatives for their mobile communications technology in the healthcare industry.
Job Responsibilities:
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Execute B2B digital marketing initiatives, including SEO/SEM, paid acquisition, email campaigns, and social media
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Analyze marketing campaign performance and provide data-driven recommendations for improvement
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Manage the marketing budget and ensure all campaigns are executed within budgetary constraints
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Manage the brand and ensure consistent messaging across all marketing channels
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Work with the Sales Op Team to outline client content for marketing and reporting opportunities from Case Studies to new client reports to DH Presentations
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Develop best-practice marketing templates for scalability, including reporting, case studies, and testimonials
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Track and report on web analytics and KPIs, including new targeted traffic, new contact forms, and bounce-rates
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Manage marketing creative assets, content database, and project calendar, and deliverables with key stakeholders
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Manage DH outreach marketing including email campaigns, LinkedIn, trade shows, and collateral
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Identify branding, marketing, and sales opportunities with the technology and healthcare sectors
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Create and manage automation tools to increase efficiency
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Create and manage marketing projects and campaigns
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Track toward key performance indicators (KPIs) for both sales and marketing
Qualifications:
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3+ years of B2B digital marketing experience in a SaaS company (healthcare experience is a plus)
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Demonstrated ability to execute B2B content marketing tactics, such as SEM, SEO strategy, email campaigns, and LinkedIn marketing
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Experience in paid acquisition, including Google Adwords and YouTube
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Strong written and verbal communication skills
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Bachelor’s degree in communication, business, marketing, or related field
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Self-starter and problem solver who proactively finds the best solutions for the problem
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Very organized, enjoys managing projects and streamlining processes
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Tech-savvy with a creative flair
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Ability to work collaboratively with cross-functional teams
Location:
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Franklin, TN (Currently working 3 days in the office and 2 remote - home office)
If this is you please send your CV/Resume to jobs@dialoghealth.com
Please no phone calls.
Customer Success Associate
Dialog Health is an innovative mobile technology solutions platform. We are currently seeking a Customer Success Associate to provide technical support for our clients. This role will be critical in providing day-to-day support, training and product implementation. It’s important that we find a strong communicator who is able to convey personality and helpfulness. Our ideal candidate is also a keen problem solver on the lookout to expand our product solutions where they may exist for our clients.
Responsibilities Include:
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Monitor and manage customer support inquiries. Using critical thinking to prioritize and escalate cases appropriately
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Proactively monitor and maintain customer activity including exporting and reporting
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Maintain customer service logs and analyze data for recurring issues, opportunities, and optimization and regularly communicate to team for continued to innovate platform
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Implement and train customers on Dialog Health’s platform
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Work with our clients to measure ROI and when appropriate create case studies
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Develop strong training strategy to ensure strong results of platform
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Measure productivity, customer satisfaction and service levels
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Build and optimize tools and processes that effectively support our customers
About You:
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Bachelor’s degree and at least 2 to 4 years of customer support experience in a software systems role, preferably in the healthcare industry
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Self-motivated trouble-shooter who fixes customer issues with a smile
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Thrive on delivering innovative solutions
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Have experience implementing and training clients on software systems
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Persistent. In finding ways for our customers and the team to succeed.
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Strong team culture mentality
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You dream big, know how to have fun, and get things done with respect, humility and integrity
Current Opening - Based in Franklin, Tennessee
If this is you please send your CV/Resume to jobs@dialoghealth.com
Please no phone calls.
Account Manager
Responsibilities include:
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Responsibilities include identifying expansion opportunities within existing accounts and closing upsells and 2nd sales deals.
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Implement a Large Account Management sales process
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Manage your sales pipeline in the CRM
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50% revenue growth within existing accounts
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Work directly with the Director of Sales to manage top customers
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Responsible for protecting revenue, driving utilization of product, and identifying additional selling opportunities
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Serves as main point of contact for their dedicated customers
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Responsible for up-selling current customers
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Create plans and execute strategies for expanding business within top accounts
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Turn new enterprise opportunities into expansion opportunities
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Customer advocate
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Training post onboarding
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Liaison between customer and sales, support, product, etc.
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Topical support help like adding users
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Adding value through account reviews
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Set goals with customers
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Create benchmarks
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Meet with customers to review data a progress towards their goals
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Identify new selling opportunities and bring them to sales
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Identify additional lines of service that a customer would benefit from
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Identify referral or account expansion opportunities and bring the m to sales
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Qualifications:
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Bachelor’s Degree preferred
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Prior experience in account management, client services, or business development
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Ability to adapt and learn quickly
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Strong communication skills
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Excellent client service skills
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Strong collaborator while also having the ability to work independently
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Process and detail oriented
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Proficient with entire Microsoft Suite- Including experience with Outlook, Excel and Word
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Experience with a CRM- Zoho experience a plus
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Healthcare experience a plus, not required
If this is you please send your CV/Resume to jobs@dialoghealth.com
Please no phone calls.
Sales Representatives
We are looking for Sales Representatives to present and sell Dialog Health products in the following regions:
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Chicago
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Atlanta
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New York
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Dallas
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Denver
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Orlando
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Los Angeles
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San Francisco
As part of our sales team, you’ll lead the charge to bring new clients on board and help create Dialog Health evangelists. You'll introduce prospective customers to the benefits of our program benefits through a consultative sales process and then close the deal, establishing strong client relationships that last for years to come. You will be part of a company that enjoys bringing innovation that delivers results for their clients.
Responsibilities include:
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Present and sell our innovative products and services to potential clients
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Follow up on new leads and referrals resulting from marketing activity
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Achieve personal sales goals and contribute to team sales goals
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Establish meaningful client and potential client relationships
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Maintain expert knowledge of the evolving Dialog Health products and the competitive landscape
About You:
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A successful background in business-to-business sales, achieving sales and revenue goals
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To possess excellent listening, presentation and negotiation skills
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Your success is not only the sale but providing results for your clients
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Talent in developing long-term, win/win relationships with your clients
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You dream big, know how to have fun, and get things done with respect, humility and integrity