GET REAL RESULTS
Don't just take our word for it. Explore the tangible results we've achieved for our healthcare and HR clients. See the remarkable improvements in outcomes and the significant reduction in workload.
53%
Reduced No-Show Rate
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
NATIONAL HEALTHCARE CONTACT CENTER
CONTACT CENTER OBTAINS 52% SURVEY REPLY & 84% SATISFACTION RATE FOR HEALTHCARE ORGANIZATION
Contact center uses with Dialog Health's HIPAA compliant texting software to improve survey results.
94%
REACH RATE
52%
REPLY RATE
84
SATISFACTION RATE
THE CHALLENGE
A leading healthcare provider teamed up with Dialog Health to elevate patient care strategies, focusing on predicting and improving retention rates, gathering feedback for satisfaction, refining home health programs, making informed decisions, and assisting dissatisfied customers. This partnership aimed to reach patients effectively, drive positive outcomes, enhance patient experiences, and fortify the provider's position in healthcare.
THE SOLUTION
By leveraging Dialog Health’s easy-to-use texting platform, the provider accomplished impressive results. The automated text survey links, significantly increased their outreach and response rates, effectively engaging a wider audience. Particularly, the text survey achieved a remarkable 94% reach rate among 10,261 patients, showcasing its efficacy in gathering valuable feedback. This extended outreach enabled the provider to gather comprehensive insights into patient satisfaction and address concerns promptly, enhancing customer loyalty.
This automated campaign exemplified the healthcare provider's commitment to sending post-visit surveys to patients to acquire relevant and actionable feedback.
Program Director
We have completed many post surveys in the past but never have come close to the response rates we received by using Dialog Health's patient text messaging service. I was worried it would seem impersonal but the platform allowed us to automate and personalize the survey. The survey results insights are invaluable and being able to see the delivery and reply rates in real-time was even better. We are excited for other ways to leverage this platform.
THE RESULTS
Through partnering with Dialog Health and incorporating our automated text messaging solutions, the contact center achieved remarkable results. The text survey links significantly increased outreach and response rates, effectively engaging a wider audience. With a 94% reach rate and a 52% response rate, the campaign demonstrated its efficacy in gathering comprehensive insights into patient satisfaction. An impressive 84% of respondents expressed satisfaction with their care, and 79% of those satisfied patients indicated they would revisit the provider. This success underscores the provider's commitment to enhancing patient engagement and outcomes through our healthcare messaging platform.
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