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53%
Reduced No-Show Rate
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
82% REDUCTION IN READMISSIONS
Fortune 100 Hospital Surgical Center
Hospital surgical department works with Dialog Health to reduce readmissions and increase patient satisfaction.
82%
REDUCTION IN READMISSIONS AND PENALTIES
9
HOURS SAVED REDUCED PHONE CALLS
100%
INCREASE IN PATIENT SATISFACTION RATE
THE CHALLENGE
The surgical facility needed a more efficient way to reduce work hours per case while, at the same time, improving readmission reduction benchmarks and improving patient satisfaction.
THE SOLUTION
The surgical facility worked with Dialog Health on a 90 day POC. The HIPAA-compliant texting campaign was a "set and forget" communication. They used the "easy-to-use" self-service console to adjust the messages based on the surgery and location.
The Dialog Health platform helped our surgical facility to not only reduce our readmissions by 82%...we also saved 9 staff hours by not having to make TJR-related phone calls. Our patients liked getting text messages and our staff loved the time-saving and ease of contact."
— Administrator - Hospital Surgical Center
THE RESULTS
The Dialog Health platform allowed the surgical facility to get the following results:
Reduced call volumes and increased compliance in TJR and Endoscopy departments
Reduced readmission rates and penalties in TJR
Improved patient satisfaction while improving staff workflow and efficiency
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