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Don't just take our word for it. Explore the tangible results we've achieved for our clients. See the remarkable improvements in revenue, outcomes and the significant reduction in workload.

66%

Reduced No-Shows & No-Gos

92%

Reduced Post-Op Calls

82%

Readmission Reduction

78%

Enrollment Response Rate

GLP-1 SURGERY CANCELLATIONS AVOIDED THANKS TO TEXTING

Our automated SMS workflows and AnalyticsPRO helped this ASC proactively identify patients at risk (like those on GLP-1s), send targeted instructions, and reduce costly cancellations. In our GLP-1 case study – with a 96% reach rate and 71% response rate – 12% of patients were flagged early, preventing over 2,000 last-minute no-gos and keeping schedules full. This is healthcare expertise in action—customized, measurable, and proven. Dialog Health knows healthcare and delivers real results you can’t get with other texting platforms.

96%

96% OF PATIENTS WERE OPTED-IN TO RECEIVE TEXTS AND WERE SENT THE GLP-1 MESSAGE WORKFLOW

71%

71% OF PATIENTS ANSWERED THE TEXT IN A MEDIAN TIME OF 13 MINUTES

12%

12% OF PATIENTS REPLIED YES AND WERE INSTRUCTED TO STOP THEIR MEDICATION, AVOIDING A 2,184 LAST MINUTE CANCELLATIONS

THE CHALLENGE

GLP-1s like Ozempic and Wegovy are now widely used for managing type-2 diabetes and weight loss. But their popularity has revealed a pre-op risk: delayed gastric emptying. One ASC experienced a rise in same-day surgery cancellations when patients unknowingly stayed on these medications, prompting a revamp of their protocols and patient communication.

THE SOLUTION

The facility’s care team introduced a simple but effective solution using Dialog Health: a text sent 10 days before each procedure asked patients if they were taking a GLP-1 medication. Those who replied YES received clear, timely instructions: stop injectables 7 days before, or orals 24 hours before.

This proactive outreach gave patients the guidance they needed ahead of time, significantly reducing last-minute cancellations, anesthesia risks, and hospital admissions.

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Dialog Health Two-Way Texting Software - Healthcare and HR Leading Platform - HIPAA Compli

THE RESULTS

By identifying potential risks early and delivering clear, timely instructions through Dialog Health the facility improved patient preparedness and protected valuable OR time. With rising GLP-1 usage, proactive communication isn’t just helpful, it’s essential.

Over 1.5 years, 12% of patients, or 2,184 people, self-identified as taking a GLP-1. The timely SMS messages meant their procedures could proceed as planned.

Dialog Health is essential for healthcare results—automated workflows and AnalyticsPRO let facilities instantly identify at-risk patients, trigger instructions, and target follow-ups for pain points like GLP-1 no-gos, delivering measurable impact that other texting services can’t match.