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Reduced No-Show Rate
Reduced Post-Op Calls
Enrollment Response Rate
REDUCED NO-SHOWS BY 34% DRASTICALLY INCREASING REVENUE
Physician group uses Dialog Health to help reduce no-shows and increase revenue.
The physician services division of a large health system had a goal of reducing appointment no shows. Missed appointments were costing them considerable time and money. The primary form of appointment related communication was automated phone calls.
The physician services division implemented a two-way real time text messaging platform from Dialog Health. The platform provides clinics the ability to engage patients via automated messaging, ad hoc (group) messaging and direct text messaging. The system has proven the ability to increase revenue, decrease costs, improve staff workflow and enhance patient satisfaction.
The Dialog Health solution dropped the collective no-show rate by 34%, from 7.64% in December to 5.03% in June - in just six months of using the HIPAA-compliant platform. The Physician’s group has projected $100,000 in additional revenue to start.
Dialog Health two-way mobile messaging platform has proven to be an efficient and cost effective way to reduce no-shows and increase revenue.