RECALL CAMPAIGN
HOW TO MAXIMIZE PATIENT VOLUME: EFFECTIVE GAPS IN CARE TEXT CAMPAIGNS
Make it easy for your patients to schedule preventative gaps-in-care appointments.
Increase your patient volume while improving patient satisfaction with Dialog Health's conversational texting software.
Our healthcare clients are using Dialog Health's HIPAA-compliant texting platform to not only manage recall campaigns but drastically increase booked appointments while reducing staff workload. Just a few ways our platform can help:
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Automate and personalize Gaps in Care communication
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Provide clear benefits and importance of appointment
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Add Links to website/portal for efficient scheduling
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Provide phone number at fingertips for quick scheduling
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Send confirmation texts with date and calendar load
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Automated calendar triggers for appointments
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Smart target group SMS for specific recall procedures
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Automated workflow for appointment check-in
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Send texts in preferred language and much more
Is your Gaps in Care programs lackluster or always put on the back-burner?
See case study on how one client increased recall revenue by over $500,000 in just one year with Dialog Health.
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RECALL CAMPAIGNS
MADE EASY
Texting is a great way to inform patients that they need to call an organization and get an appointment scheduled.
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Consider that not all outbound phone calls staff members make are answered, but almost every inbound call to an organization during hours of operation is answered.
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Organizations should use texts to help ensure optimization of available space on the patient schedule. Text messaging should also be used to drive recall campaigns, such as those for colorectal screenings and annual physicals/wellness visits. Such text messages would provide instructions for how patients can schedule their appointments (e.g., phone call, form, portal). It can also include information on the check-in process and safety measures or a hyperlink to a page on the organization's website that details such information.
More than 97% of phones can access text messaging and the mobile internet. Including hyperlinks is a useful way to engage patients by supplementing information in the text. Including the organization's phone number here is also an effective way to further engage with patients and encourage them to reach out with questions.
EASY-TO-USE PLATFORM
7 TIPS ON HOW TO USE OUR CONVERSATIONAL TEXTING TO IMPROVE RECALL CAMPAIGNS AND GAPS IN CARE APPOINTMENTS
RIGHT PERSON - RIGHT TIME:
For Recall Campaigns to work your Gaps in Care SMS needs to be sent to the right person at the right time. Dialog Health's texting solutions advanced features allow you to filter your audience, set trigger dates, and dynamic tags for personalization. Automated yet personal for drastically improved response rates and booked appointments. Dialog Health's advanced features allow you to build Automated Workflows, Dynamic Tags and Trigger Tags - so you can deliver communication to the right person with the right message at the right time.
PERSONALIZE YOUR MESSAGE:
Address patients by their first names and tailor messages to their specific health needs. Personalized messages increase engagement and make patients feel valued. Dialog Health's easy-to-use console allow you to input Dynamic Tags to automate and personalize your SMS. Check out more features here.
PROVIDE CLEAR INSTRUCTIONS:
Include easy-to-follow steps on how patients can schedule their appointments, whether through a link, phone call, or portal. Clear instructions at their fingertips help reduce confusion and encourage prompt action. With Dialog Health's self-service console you can easily build templated messages for all your "Gaps in Care" programs. You can easily add hyperlinks to messages to provide more information or eas of contact. Unsure of the best message to send? Don't worry...Dialog Health has resources including a Knowledge Base for clients with best-practice sample messages for healthcare's biggest pain points.
USE AUTOMATED REMINDERS AND FOLLOW-UPS:
Once the Gaps in Care appointment is made...make sure they show up by sending timely text reminders about upcoming appointments and follow-up messages for missed ones. Consistent communication ensures patients stay on track with their healthcare needs. Automated appointment reminders and confirmations are a core feature and one of our most used. Use our two-way texting technology to drastically reduce no-shows, improve attendance, and reduce phone calls.
LEVERAGE CONVERSATIONAL TEXTING:
Utilize features like quick reply options or clickable hyperlinks to make it easy for patients to confirm appointments, ask questions, or get more information. Interactive elements enhance engagement and streamline communication. Our advanced features allow for conversational communication and our AnalyticsPro allows you to see SMS history so you can communicate through-out the patients journey...drastically improving patient outcomes and satisfaction.
HIGHLIGHT BENEFITS AND IMPORTANCE OF PREVENTATIVE CARE:
Emphasize the benefits of attending appointments and the importance of specific screenings or wellness visits. Informative messages help patients understand the value of their healthcare and encourage them to take action. Patient communication can be very challenging so finding the right communication partner is critical to help solve some of healthcare's biggest communication pain points.
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USE ANALYTICS TO IMPROVE COMMUNICATION AND ACTIONS:
Make use of Dialog Health's real-time, auto-generated reports that dictate the "who, why, and how" of your patient messaging communication from delivery to response. And you can view message history and take live action...easy-peasy! Our AnalyticsPro module leads the industry with unparalleled reporting and analytics capabilities for your SMS sent helping you make informed decisions.
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ALL-IN-ONE TEXTING SOLUTIONS
WHAT SETS DH APART? OUR SOFTWARE IS MADE FOR HEALTHCARE
Don't settle for basic texting software...we live and breathe healthcare from patient to employee communication.
Looking to cut down on no-shows, increase booked appointments, boost compliance, decrease A/R balance, enhance productivity, and improve patient and employee engagement and satisfaction? We have the best healthcare texting solutions in the industry and we have you covered.
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ONE EASY, SECURE, POWERFUL
TEXTING PLATFORM
CLOUD BASED SOFTWARE
You just need the internet and a computer - No App to download
EASY TO USE CONSOLE
Be up and running quickly and efficiently
MULTIPLE TEXTING SOLUTIONS
From Appointment Reminders to Surveys and Much More
SECURE AND RELIABLE
Fully HIPAA, TCPA, and CTIA compliant platform
REPORTING FEATURES
Next-level analytics with real-time, actionable data and insights
INTEGRATION FRIENDLY
Seamless integration that enhances the technology you are already using
HOW CAN WE HELP YOU IMPROVE YOUR PATIENT AND EMPLOYEE COMMUNICATION?
Reduce No-Shows, No-Gos and Wasted Doses
Easily manage your automated text appointment reminders, confirmations, and NPO instructions from one platform. Cut your phone calls in half while increasing on-time arrivals.
Improve HCAHPS Score
Increase patient satisfaction with better engagement. Sending appointment reminders, surveys, and post-appointment information in a text makes patients happy.
Reduced Account Receivable Days
Use Revenue Cycle Management texting solutions to communicate friendly payment reminders and payment options effectively reducing your accounts receivable balance while fostering better engagement.
An ASC reduces their AR balance
54%
Increase Recall / Gaps in Care Appointments
Discover the ease of “set and forget” automated and intelligent targeted text campaigns that effortlessly ramp up appointment bookings while enhancing preventive care efforts.
