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Don't just take our word for it. Explore the tangible results we've achieved for our healthcare and HR clients. See the remarkable improvements in outcomes and the significant reduction in workload.

53%

Reduced No-Show Rate

92%

Reduced Post-Op Calls

82%

Readmission Reduction

78%

Enrollment Response Rate

Central Texas Endoscopy - AMSURG

TEXT TURN HAPPY PATIENTS INTO 5-STAR REVIEWERS FOR CENTRAL TEXAS ENDOSCOPY

By using Dialog Health's platform and short links, Texas Endoscopy Center - AMSURG created a simple, scalable way to ask happy patients for reviews - and the results were amazing.

New Reviews Each Month

4.9/5.0

Improved Google Rating

100%

Recommended on Facebook

THE CHALLENGE

Despite a steady stream of patients and strong word-of-mouth, Central Texas Endoscopy Center in Bryan, Texas, had no process for requesting online reviews. The few that appeared were entirely organic, and too few to reflect the quality or volume of care delivered. This left the center vulnerable: a single negative review could disproportionately affect public perception, staff morale, and patient trust.

THE SOLUTION

With Dialog Health's platform, the center began sending friendly, direct text messages linking patients to Google and Facebook review pages. The results were immediate — a steady stream of positive reviews each month, many praising the care and experience. Positive feedback is shared with staff to lift morale, while negative reviews are flagged instantly for follow-up. In some cases, patients have voluntarily updated their reviews after speaking with the administrator. "A simple text has helped us turn happy patients into advocates and address concerns before they grow," says Ashley Wale, Center Director. “While it's difficult to measure direct business impact, the team is certain: a lower percentage of negative reviews means a stronger online reputation and greater protection of the trust they've built.”

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Dialog Health Two-Way Texting Software - Healthcare and HR Leading Platform - HIPAA Compli

Ashley Wale, Center Director.

"Sending these texts is quick and effortless, and the results speak for themselves, it's incredibly rewarding to hear how happy our patients are with their"care."

THE RESULTS

Central Texas Endoscopy Center had Google and Facebook business pages, but the volume of reviews failed to capture the high level of care and busy patient flow. To change that, the team began using Dialog Health's text messaging with short links to invite patients to share feedback. The goal: boost awareness, highlight positive experiences, and gain insights for improvement. Since implementing the program, the center has seen a surge in online reviews while maintaining stellar ratings on both platforms.

Real results:
30 NEW REVIEWS EVERY MONTH
4.9 GOOGLE RATING WITH 850 NEW REVIEWS
100% FACEBOOK RECOMMENDATION SCORE

Increased 5-Star Reviews
By mid-August 2025, text messaging had helped the center add about 30 new reviews each month. Google: 4.9/5.0 with 850 reviews. Facebook: 100% recommend with 23 glowing reviews.

Satisfaction on the Rise Positive feedback is shared with staff, inspiring pride and reinforcing the team's commitment to exceptional care.

Listening & Improving
Concerns receive a rapid, personal response, often leading patients to update reviews with even higher praise.