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53%
Reduced No-Show Rate
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
Fortune 100 Hospital
HOSPITAL ELIMINATES READMISSION PENALTIES
Hospital uses Dialog Health's conversational, two-way text messaging software as a strategic approach to address its high readmission rate. Through the utilization of our software, the hospital achieved substantial success in reducing its readmission rate and eliminated the reimbursement penalty for the hospital in FY '24.
18X
REDUCTION IN READMISSION RISK
0
READMISSION PENALITIES FY24
98%
IMPROVED ABILITY TO IDENTIFY HIGH-RSK PATIENTS
THE CHALLENGE
A hospital faced a significant challenge related to high readmission rates for both medical and surgical discharges. To address this issue and lower the overall rate of readmissions, the hospital took proactive measures by establishing a dedicated task force. This task force was given the responsibility of developing and executing strategies that would help achieve this goal.
THE SOLUTION
The hospital identified key strategies involving two-way text messaging to improve staff communication, boost adherence to medication and discharge instructions, and chose Dialog Health for several reasons:
THE RESULTS
Hospital uses Dialog Health's conversational, two-way text messaging software as a strategic approach to address its high readmission rate. Through the utilization of our software, the hospital achieved substantial success in reducing its readmission rate and eliminated the reimbursement penalty for the hospital in FY '24.
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