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Reduced No-Show Rate
Reduced Post-Op Calls
Enrollment Response Rate
82% REDUCTION IN READMISSION IN AS LITTLE AS 90 DAYS
HOSPITAL SURGICAL DEPARTMENT
Hospital surgical department works with Dialog Health to reduce readmissions and increase patient satisfaction.
REDUCTION IN READMISSIONS AND PENALTIES
STAFF HOURS WERE SAVED BY REDUCING PHONE CALLS
PATIENT SATISFACTION RATING INCREASED
The surgical facility needed a more efficient way to reduce work hours per case while, at the same time, improving readmission reduction benchmarks and improving patient satisfaction. THE SOLUTION: Participate in a 90 day POC with Dialog Health, a HIPAA-compliant, cloud based two-way secure automated and real time texting solution.
The Dialog Health platform allowed the surgical facility to get the following results: ü Reduced call volumes and increased compliance in TJR and Endoscopy departments ü Reduced readmission rates and penalties in TJR ü Improved patient satisfaction while improving staff workflow and efficiency.
Administrator - Hospital Surgical Center
The Dialog Health platform helped our surgical facility to not only reduce our readmissions by 82%...we also saved over 20 staff hours by not having to make TJR and Endo-related phone calls. Our patients liked getting text messages and our staff loved the time-saving and ease of contact.
Drastic results in as little as 90 days including:
• 82% Reduction in readmissions and penalties
• 11 Staff hours were by reducing Endo-related phone calls
• 9 Staff hours were saved by reducing TJR-related phone calls
• Patient Satisfaction rating increased from 83% to 100%
Dialog Health’s two-way mobile messaging platform has proven to be an efficient, fast and cost-effective way to reduce readmissions and increase patient satisfaction.