THE ENGAGEMENT YOUR WANT.
THE RESPONSE YOU NEED.
Our two-way, automated & customizable texting platform will significantly improve your patient engagement, reduce costs and increase productivity.
Our text messaging solutions will help you connect with your patients, customers and staff…anytime, anywhere, any device.
CLOUD-BASED TEXTING PLATFORM
Our cloud-based platform allows you to apply two-way texting across the Enterprise. It effortlessly integrates and scales with your business needs...improving operational efficiencies and reducing costs.
AUTOMATED APPOINTMENT TEXTS
From pre appointment reminders to confirmations to post appointment follow-up to recall reminder…our easy-to-use Campaign Engine allows you to automate and schedule the delivery of your text messages.
TWO-WAY TEXT MESSAGES
Whether it’s receiving a response from an automated campaign, accepting an inquiry text, engaging in one-to-one direct chat, or more – our 2-way technology embraces the conversational nature of texting – actively engaging your subscribers. Most platforms do not offer this.
MASS / GROUP BROADCASTS TEXTS
Unexpected office closure? Emergency Communications? You can easily send a group broadcast and reach 10’s, 100’s or 1000’s of your customers in just minutes. You write the SMS and send to your selected target audience…we make it that easy.
DIRECT/ LIVE / REAL TIME 1 to 1 TEXT
Direct / Live 1-1 Text capability allows staff to send a text directly to someone on a real time basis. Direct Texting provides another real time communication option that is more cost-effective than making a phone call and since 95% of texts are read within 3 minutes your message is more likely to be received.
AUTOMATED TRIGGER TEXTS
Our gateway allows you to set up specific and defined trigger events for automated text messages. When a data point in your IT system means a communication is warranted - it can tell our platform your pre-defined text message needs to go out.
SURVEYS / WEB / PORTAL LINKS
Our platform allows you to steer people to additional resources with links to surveys, websites, payment portals, surveys, maps, videos, and more. Texting has proven a higher engagement rate and a patient satisfaction metric has never been easier.
PERSONALIZATION AND GROUPING
Personalize and group your subscriber list. Our platform allows you to manage and sort your contact list in ways that works best for you. By sorting your database into different groups and lists, you drastically improve your engagement results.
RECALL / HEALTH CAMPAIGNS
Our two-way texting platform allows you to customize and automate your Gaps in Care Program. It automates the delivery of a text letting the patient know that it is time to schedule an appointment. Gaps In Care texting can yield engagement of up to 70% of patients while eliminating costs associated with mail and phone calls.
MULTIPLE LANGUAGE TEXTS
Our platform allows for multiple language options with your text messages. This enables our clients to communicate in the preferred language of their audience on a device that is a favored communication channel with higher engagement.
OTHER DH TEXTING FEATURES
On screen delivery receipts for all sent SMS, documentation of complete communication history for each individual, inclusion of a second mobile number (caregiver, spouse, etc), ability to export data at any time, on screen prioritization of certain incoming text messages, extended 400 character length SMS, mobile keyword sign-up, custom subscriber fields, and much more.
TIER 1 CONNECTIVITY
Dialog Health’s Tier 1 Carrier Connectivity status ensures best-in-class ability to send and receive SMS across all Mobile Providers while ensuring quality performance, speed, and reliability. Our Tier 1 Connectivity also provides delivery results for all your Text Messages sent.
HIPAA, TCPA, & CTIA COMPLIANT
This should be a given for anyone that works in Healthcare...SECURE MESSAGING. From hosting and storage to processing and transmission to opt in/opt out management, our platform adheres to the latest SSAE, HIPAA, TCPA and CTIA standards. The Dialog Health platform is a text messaging solution you can trust!
REPORTING & ANALYTICS
Understand your performance metrics in real time with reporting capabilities at your fingertips. Recognize your real results using the Dialog Health platform in reducing costs, increasing revenue, improving outcomes and enhancing workflow. We also share best practices from the millions and millions of texts we have seen we know what helps you get the best results.
POPULAR USE CASES
SAMPLES OF POPULAR MESSAGES GETTING REAL RESULTS
Hi Susan. You have an appointment at 9am on September 15. Please reply OK to confirm or RS to reschedule. Call 615 555 4325 to speak with someone.
Thank you for letting us know you cannot make your appointment. Call 615 555 4325 to reschedule.
Thank you for confirming your appointment. We will see you at 9am on September 15.
ARRIVAL TIME REMINDER
Hi Doug, please remember to arrive 15 minutes before your apt at 11am to complete all the paperwork. Please bring your insurance card. Thank you.
Hi Sean, please remember DO NOT eat or drink after 10pm this evening or tomorrow before your apt at 9am. MAP to X-ray facility:
POST OP MESSAGE
Please make sure to read and follow the Post-op instructions. Call us at 615 555 4325 if you have any questions or concerns.
POST APPOINTMENT MESSAGES
We are checking in to see if you are doing ok. Do you need us to call you for any reason? Reply YES or NO.
URGENT STAFF UPDATES
URGENT: We have closed the office today due to the ice storm. We will text all our patients and give them reschedule times. Be safe and see you tomorrow.
TIME SENSITIVE MESSAGES
REMINDER: the office will have our monthly IT outage for 15 minutes at 5pm today. Please make sure to save all your work on your computer.
LOCATION MAP LINK
Your appointment today at 9am for lab tests will be at Oncology Department. Here are the directions.
We have verified your insurance and you will have a copay. Please call 615 555 4325 at your convenience so we can tell you more about it.
LATE PAYMENT REMINDERS
Just a friendly reminder that you have a payment that is past due. Call 615 555 4235 if you have questions or want to pay your bill you can also pay online:
VOICEMAIL LEFT NOTIFICATIONS
We just tried to call you and had to leave a voicemail. Please listen to it and call us back on 615 555 4325 if you have any questions.
Our records show it is time to schedule your annual appointment. Please call 615 555 4325 or go to to set one up.
PET READY NOTIFICATIONS
Good news. The surgery went well. You can pick up Fido after 4pm today.
DIRECT ONE-TO-ONE MESSAGES
We would like to speak to you about your upcoming procedure. Please call 615 555 4325 when you have a moment and ask to speak with Susan.
UPDATE: Due to Ice Storm our office is closing at 3 pm today. We will reschedule your appointment. Please be safe.
WEATHER RELATED NOTIFICATIONS
UPDATE: Our offices are closed due to Hurricane Irma and emergency weather conditions. We will reschedule your appointment and text you revised date and time.
We are checking into see if you were satisfied with your visit to our facility yesterday. Please reply EXCELLENT, GOOD, AVERAGE or POOR.
ENROLLMENT DEADLINE REMINDERS
Remember that open enrollment starts tomorrow at 9am.
We wanted to check in to see if you have been taking your medication as prescribed. Please reply YES or NO.
Call 615 555 4325 if you have any questions.
PROMPT FOR WEBSITE SIGN-UPS
GUS: Voluntary Benefit Enrollment has started. Please accept or decline coverage at by 9/19. Use code: GUS
Unless otherwise instructed by us, please remember NO food or drink after 11 pm tonight and until after your appointment tomorrow.
Our records show that it is time to refill your pet’s heart worm medication. Please reply REFILL or go to
Bring a nurse to the Happy Hour hiring event TONIGHT from
5-8pm and receive 25,000 I Am Alliance points! Can’t wait to see you there.