Our HIPAA-compliant texting software works across your enterprise.
Our two-way automated and customizable texting software will significantly improve your patient and staff engagement, reduce costs and increase productivity and satisfaction.
THE ENGAGEMENT YOU WANT.
THE RESPONSE YOU NEED.
Our text messaging solutions will help you connect with your patients, customers, and staff…anytime, anywhere, any device.
CLOUD-BASED TEXTING PLATFORM
Our cloud-based platform allows you to apply two-way texting across the Enterprise. It effortlessly integrates and scales with your business needs...improving operational efficiencies and reducing costs.
AUTOMATED APPOINTMENT TEXTS
From pre appointment reminders to confirmations to post appointment follow-up to recall reminder…our easy-to-use Campaign Engine allows you to automate and schedule the delivery of your text messages.
TWO-WAY TEXT MESSAGES
Whether it’s receiving a response from an automated campaign, accepting an inquiry text, engaging in one-to-one direct chat, or more – our 2-way technology embraces the conversational nature of texting – actively engaging your subscribers. Most platforms do not offer this.
MASS / GROUP BROADCASTS TEXTS
Unexpected office closure? Emergency Communications? You can easily send a group broadcast and reach 10’s, 100’s or 1000’s of your customers in just minutes. You write the SMS and send to your selected target audience…we make it that easy.
DIRECT/ LIVE / REAL TIME 1 to 1 TEXT
Direct / Live 1-1 Text capability allows staff to send a text directly to someone on a real time basis. Direct Texting provides another real time communication option that is more cost-effective than making a phone call and since 95% of texts are read within 3 minutes your message is more likely to be received.
AUTOMATED TRIGGER TEXTS
Our gateway allows you to set up specific and defined trigger events for automated text messages. When a data point in your IT system means a communication is warranted - it can tell our platform your pre-defined text message needs to go out.
SURVEYS / WEB / PORTAL LINKS
Our platform allows you to steer people to additional resources with links to surveys, websites, payment portals, surveys, maps, videos, and more. Texting has proven a higher engagement rate and a patient satisfaction metric has never been easier.
PERSONALIZATION AND GROUPING
Personalize and group your subscriber list. Our platform allows you to manage and sort your contact list in ways that works best for you. By sorting your database into different groups and lists, you drastically improve your engagement results.
RECALL / HEALTH CAMPAIGNS
Our two-way texting platform allows you to customize and automate your Gaps in Care Program. It automates the delivery of a text letting the patient know that it is time to schedule an appointment. Gaps In Care texting can yield engagement of up to 70% of patients while eliminating costs associated with mail and phone calls.
MULTIPLE LANGUAGE TEXTS
Our platform allows for multiple language options with your text messages. This enables our clients to communicate in the preferred language of their audience on a device that is a favored communication channel with higher engagement.
OTHER DH TEXTING FEATURES
On screen delivery receipts for all sent SMS, documentation of complete communication history for each individual, inclusion of a second mobile number (caregiver, spouse, etc), ability to export data at any time, on screen prioritization of certain incoming text messages, extended 400 character length SMS, mobile keyword sign-up, custom subscriber fields, and much more.
TIER 1 CONNECTIVITY
Dialog Health’s Tier 1 Carrier Connectivity status ensures best-in-class ability to send and receive SMS across all Mobile Providers while ensuring quality performance, speed, and reliability. Our Tier 1 Connectivity also provides delivery results for all your Text Messages sent.
HIPAA, TCPA, & CTIA COMPLIANT
This should be a given for anyone that works in Healthcare...SECURE MESSAGING. From hosting and storage to processing and transmission to opt in/opt out management, our platform adheres to the latest SSAE, HIPAA, TCPA and CTIA standards. The Dialog Health platform is a text messaging solution you can trust!
REPORTING & ANALYTICS
Understand your performance metrics in real time with reporting capabilities at your fingertips. Recognize your real results using the Dialog Health platform in reducing costs, increasing revenue, improving outcomes and enhancing workflow. We also share best practices from the millions and millions of texts we have seen we know what helps you get the best results.
POPULAR USE CASES
TEXT MESSAGES GET REAL RESULTS
Hi Susan. You have an appointment at 9am on September 15. Please reply OK to confirm or RS to reschedule. Call 615 555 4325 to speak with someone.
Thank you for letting us know you cannot make your appointment. Call 615 555 4325 to reschedule.
Thank you for confirming your appointment. We will see you at 9am on September 15.
ARRIVAL TIME REMINDER
Hi Doug, please remember to arrive 15 minutes before your apt at 11am to complete all the paperwork. Please bring your insurance card. Thank you.
Hi Sean, please remember DO NOT eat or drink after 10pm this evening or tomorrow before your apt at 9am. MAP to X-ray facility: http://bit.ly/DHmap
POST OP MESSAGE
Please make sure to read and follow the Post-op instructions. Call us at 615 555 4325 if you have any questions or concerns.
POST APPOINTMENT MESSAGES
We are checking in to see if you are doing ok. Do you need us to call you for any reason? Reply YES or NO.
URGENT STAFF UPDATES
URGENT: We have closed the office today due to the ice storm. We will text all our patients and give them reschedule times. Be safe and see you tomorrow.
TIME SENSITIVE MESSAGES
REMINDER: the office will have our monthly IT outage for 15 minutes at 5pm today. Please make sure to save all your work on your computer.
LOCATION MAP LINK
Your appointment today at 9am for lab tests will be at Oncology Department. Here are the directions. http://bit.ly/MAP
We have verified your insurance and you will have a copay. Please call 615 555 4325 at your convenience so we can tell you more about it.
LATE PAYMENT REMINDERS
VOICEMAIL LEFT NOTIFICATIONS
We just tried to call you and had to leave a voicemail. Please listen to it and call us back on 615 555 4325 if you have any questions.
Our records show it is time to schedule your annual appointment. Please call 615 555 4325 or go to http://bit.ly/DHschedule to set one up.
PET READY NOTIFICATIONS
Good news. The surgery went well. You can pick up Fido after 4pm today.
DIRECT ONE-TO-ONE MESSAGES
We would like to speak to you about your upcoming procedure. Please call 615 555 4325 when you have a moment and ask to speak with Susan.
UPDATE: Due to Ice Storm our office is closing at 3 pm today. We will reschedule your appointment. Please be safe.
WEATHER RELATED NOTIFICATIONS
UPDATE: Our offices are closed due to Hurricane Irma and emergency weather conditions. We will reschedule your appointment and text you revised date and time.
We are checking into see if you were satisfied with your visit to our facility yesterday. Please reply EXCELLENT, GOOD, AVERAGE or POOR.
ENROLLMENT DEADLINE REMINDERS
Remember that open enrollment starts tomorrow at 9am.
We wanted to check in to see if you have been taking your medication as prescribed. Please reply YES or NO.
Call 615 555 4325 if you have any questions.
PROMPT FOR WEBSITE SIGN-UPS
GUS: Voluntary Benefit Enrollment has started. Please accept or decline coverage at www.HighLowOrNo.com by 9/19. Use code: GUS
Unless otherwise instructed by us, please remember NO food or drink after 11 pm tonight and until after your appointment tomorrow.
Our records show that it is time to refill your pet’s heart worm medication. Please reply REFILL or go to http://bit.ly/DHrefill
Bring a nurse to the Happy Hour hiring event TONIGHT from
5-8pm and receive 25,000 I Am Alliance points! Can’t wait to see you there.
How to use text messaging capabilities during and post Covid-19:
We have been helping with critical and constantly changing COVID-19 text messages in this unprecedented time. Learn more about how our clients are using text messaging to communicate re-opening, reschedule appointments, update check-in processes and support staff morale.
Critical Coronavirus Text Communications for Healthcare Facilities
FRANKLIN, Tenn., March 9, 2020 – As the coronavirus continues to spread nationwide, Dialog Health is advising healthcare facilities to place a priority on delivering effective messaging concerning infection prevention and protocols.
"The coronavirus represents a significant unknown that is impacting people and processes in ways that known entities like the flu do not," said Brandon Daniell, president and co-founder of Dialog Health, a two-way texting platform that enables information to be pushed to and pulled from patients, caregivers and healthcare facility staff. "There is a growing sense of panic that this unknown is now fueling. While the panic is not all justified, it cannot be ignored."
Healthcare facilities have a responsibility to keep patients, staff, providers and vendors safe. "At a time like this, timely communication and appropriate messaging are even more critical," Daniell said.
Here are examples of messages healthcare facilities should consider sharing with the people coming to their buildings.
For patients and vendors: "If you are not feeling well or are taking care of someone who is ill, please contact us to reschedule your appointment."
For staff: "If you are not feeling well or are taking care of someone who is ill, please call the office to reschedule your shift."
For anyone: "Please be advised that we have implemented a NO handshake policy on the premise at all times."
For staff and providers: "As a valued team member, please remember the importance of following hand hygiene, masking and all other hygiene-related policies per your training."
For patients, family members and vendors: "While in our waiting room or other areas of the facility, please cover your nose and mouth if you sneeze and cough. We have tissues and hand sanitizer located throughout the waiting room for your use. Please use both!"
For everyone: "To reduce your risk of spreading infection, remember to wash your hands frequently with soap and warm water for at least 20 seconds. It helps to sing 'Happy Birthday' twice. Also, keep your hands away from your eyes, nose and mouth."
For staff: "Remember that we have changed our patient pre-screening and screening upon admission policies to include asking where patients have traveled. If you have any concerns about admitting a patient, please speak with your supervisor."
Spreading the Word, Not the Virus
It is essential to establish processes to best ensure these and other timely messages are distributed in an efficient and effective manner. Posting notices on facility websites, social media and around the building itself are worthwhile. Outbound communication like phone calls and emails can work as well. But texting is likely your best option for mass communication.
"Text messaging is a proven method for quickly reaching and successfully engaging with patients, staff, providers and vendors," Daniell says. "If you need to get a message out fast, to a significant number of people and with a high degree of confidence that your audience will receive and read it, send that message as a text."
Daniell continues, "We like to say that, 'The time to deploy texting is well before it is needed.' With the coronavirus likely to continue spreading for some time, bringing with it even more panic, the time to deploy texting is as soon as possible."
Members of the media interested in speaking with Brandon Daniell about text messaging, emergency preparedness and mass communication should email firstname.lastname@example.org or call (877) 666-1132 if on a deadline.
About Dialog Health
Dialog Health Inc. is a U.S.-based company that provides a two-way texting platform to organizations which they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective and affordable communication resource for stakeholder engagement. For more information, visit www.dialoghealth.com, call (877) 666-1132 and follow Dialog Health on LinkedIn.