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66%
Reduced No-Shows & No-Gos
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
Dialog Health
Auburn Community Hospital Drives 91% Patient Reach and 30% Click-Through to Payment with Dialog
Health’s Smart Links
Auburn Community Hospital’s Central Billing Office (CBO) increased patient engagement and collections by deploying Dialog Health’s advanced short link technology—resulting in a 91% reach rate and thousands of payment clicks in just 90 days.
13,755
Eligible Messages Sent
12,532
Patients Reached - 91% reach rate
3,740
Unique Clicks
THE CHALLENGE
Collecting past due balances is a persistent challenge for healthcare organizations. Manual phone calls and mailed statements are time-consuming, costly, and often yield low engagement and poor ROI. By partnering with Dialog Health, Auburn Community Hospital implemented an efficient, measurable way to prompt patients to pay outstanding balances while offering easy access to financial assistance resources.
THE SOLUTION
Dialog Health’s experts implemented a two-pronged short link strategy which didn’t just provide technology—they worked closely with Auburn Hospital to implement best practices and monitor performance. This partnership style ensures clients get technology AND guidance, not a “set and forget” solution. High repeat-click behavior (28%) signals strong engagement and intent to pay.
THE RESULTS
• 13,755 eligible messages sent
• 12,532 patients reached (91% reach rate)
• 30% unique link click rate (3,740 patients clicked)
• 3,740 patients clicked on a unique link 4,775 times
o 1,035 patients clicked multiple times (28%)
• 5,276 total clicks (including 501 general link clicks)
Auburn Community Hospital’s success with Dialog Health demonstrates the power of combining advanced messaging technology with expert guidance. By leveraging short links, actionable analytics, and proven best practices, Auburn improved patient payment engagement, saved staff time, and increased revenue, demonstrating how Dialog Health is more than a technology provider—we are healthcare messaging experts helping clients achieve the best possible results.
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