SECURE AND RELIABLE
DIALOG HEALTH ENSURES BEST-IN-CLASS DATA SECURITY
HIPAA and SOC II Compliance, Rigorous Internal Controls, and Trusted Third-Party Validation
At Dialog Health, we prioritize the protection of your sensitive data through a comprehensive set of physical, technical, and organizational controls. These measures are meticulously implemented to safeguard information, ensuring the security and stability of our services. Our commitment to compliance with industry standards is evident in the way patient data is handled – transmitted, stored, retained, and destroyed in accordance with the stringent guidelines of HIPAA and SOC II.
Our dedication to data security goes beyond compliance, with ongoing monitoring, testing, redundancy, and the implementation of robust policies and procedures. This approach ensures that the Dialog Health's engagement platform is equipped to detect, protect, respond, and swiftly recover from service disruptions when necessary. In addition to our internal controls, we have partnered with trusted third-party vendors. These partners play a crucial role in managing and verifying our compliance with requirements, best practices, and industry regulations, including those stipulated by the FCC and TCPA. You can see why Fortune 500 healthcare organizations trust Dialog Health for their unparalleled data security
I would recommend Dialog Health for several reasons: first, the excellent customer service. From implementation to post-live support, Dialog Health team members go above and beyond expectations. Second, the ease of use of the platform makes for a shorter learning curve and a higher adoption rate.
Scott McEachern, Chief Information Officer, Southern Coos Hospital & Health Center
ENVIRONMENTAL SECURITY
PHYSICAL SAFEGUARDS
Robust Safeguarding Against Theft, Unauthorized Access, and Environmental Threats for Confidential Data and Systems
Physical security of Dialog Health offices, rooms and facilities are designed and applied to protect from theft, misuse, environmental threats, unauthorized access, and other threats to the confidentiality, integrity, and availability of classified data and systems.
Secure areas are protected by appropriate entry controls to ensure that only authorized personnel are allowed access. All suppliers, vendors, and third-parties are assessed and must comply with Dialog Health’s physical security and environmental controls requirements.
PLATFORM SECURITY
TECHNICAL SAFEGUARDS
Comprehensive Data Security: Dialog Health's Advanced Encryption Measures for Unwavering Protection
At Dialog Health, safeguarding your data is our top priority. We go the extra mile to implement robust measures ensuring the protection of your information. All data, whether in transit or at rest, is fortified with encryption protocols. When it comes to HTTP traffic, we utilize Secure Socket Layer (SSL) connections exclusively on port 443, providing a secure channel for data transmission. Our commitment extends to the databases where your data resides – employing the industry-standard AES-256 algorithm, ensuring that both data and associated keys are encrypted, enhancing the overall security posture.
In addition, our application traffic is fortified with SSL/TLS end-to-end encrypted connections, leveraging origin certificates for non-repudiation of the application's source. Rest assured, all of Dialog Health's application and database storage is securely nestled within the infrastructure of our trusted US-based cloud providers. With Dialog Health your data is not just secured; it's guarded by advanced encryption practices to provide you peace of mind in an ever-evolving digital landscape.
OPERATIONAL SECURITY
ORGANIZATIONAL SAFEGUARDS
Dialog Health Prioritizes Cybersecurity and Employee Training
At Dialog Health, our commitment to data security is exemplified through our rigorous organizational safeguards. Our employees undergo annual training in cybersecurity and reporting procedures, ensuring they stay informed and vigilant against evolving threats. Prior to employment, each team member undergoes thorough background checks, reinforcing our dedication to handling customer data with the utmost care and trust.
To maintain the integrity of our systems, access to company-specific information is strictly regulated. Following the 'least privilege' access model, employees are only granted access to the essential resources required for their roles. This meticulous approach minimizes potential risks and strengthens our defense against unauthorized access.
Security doesn't stop at training and access protocols.
In addition, employees are mandated to use multiple-factor authentication when accessing critical information systems, adding an additional layer of protection. For those handling data from the Dialog Health Application, VPNs are a mandatory tool, ensuring secure access to computer systems. At Dialog Health, our organizational safeguards are designed to safeguard your data comprehensively, reflecting our unwavering commitment to data security excellence.
SCALABILITY AND RESILIANCE
HIGH AVAILABILITY
Robust Business Continuity and Disaster Recovery Measures
At Dialog Health the seamless integration of our cloud infrastructure, coupled with the deployment of our Managed Detection & Response (MDR) solution, forms a robust shield protecting our application. Whether facing man-made threats or the unpredictable force of natural disasters, Dialog Health and our trusted partners stand united in ensuring continuous business operations. Our proactive measures not only prevent potential performance issues, security breaches, and data loss but also guarantee the high-availability of our system under any circumstances.
In the face of critical events, our dedicated personnel at both Dialog Health and our partner network are poised to react swiftly, resolving issues and restoring normalcy with precision and expertise. This collaborative effort forms the backbone of our commitment to uninterrupted service delivery.
Additionally, Dialog Health's proactive stance extends to Disaster Recovery, where a comprehensive business continuity plan is coupled with Disaster Recovery as a Service (DRaaS). This dynamic approach ensures rapid recovery of mission-critical applications and data, minimizing downtime and fortifying our resilience in the face of unforeseen challenges.
With Dialog Health, you can trust in our unwavering dedication to safeguarding your business continuity and data integrity.
If you have a security concern with the Dialog Health platform, please contact Support@DialogHealth.com
WE ARE HERE TO HELP YOU STAY SECURE
DIALOG HEALTH IS A TRUSTED LEADER IN HEALTHCARE COMMUNICATIONS
We live and breathe healthcare, specializing in seamless communication from patient to employee, ensuring a holistic approach to healthcare operations.
We have proven immediate results at a fraction of the cost of the other guys. Here are just a few.
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significant reduction in no-shows
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drastically enhanced compliance
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reduced recall penalties
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increased appointments on the books
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lowered A/R balances and increased cash flow
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improved productivity and workflow
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decreased patient referral leakage
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heightened satisfaction for both patients and employees
Our easy-to-use healthcare-specific solutions will revolutionize your communication and help you stay ahead in the rapidly evolving and competitive healthcare landscape.
We take security seriously. Which is why industry leading healthcare organizations (including Fortune 100 and 500 organizations) trust Dialog Health. Our platform prioritizes data security, implementing state-of-the-art measures to ensure the utmost protection, giving healthcare leaders peace of mind.
trusted by individuals and teams at the world's best companies
