After the sixth call from spammers I may have cursed at my phone. My last blog post shared CNN's article "Nearly half the calls we receive this year will be spam!" Unfortunately, I get to experience this every day. Most people I know do not answer "unknown caller" calls but in my position, I must answer all my calls...even the unknown. Which is catch-22 as answering my phone makes me get even more spam calls...even being on the "don't not call" list. My fury and disgust at these spammers is two-fold...first for taking advantage of people (there's a special place in hell for spammers) second, when people stop answering their phones they can miss very important information such as "Friendly reminder to NOT eat or drink after midnight tonight for your surgery tomorrow." That's a pretty important message. These spammers did me a favor today. They reminded me of the great work we are doing at Dialog Health...helping Healthcare get their important messages to their patients via Text (98% open rate). So, I am channeling all my fury at these spammers and continuing to get the word out about Two-way Texting. I’m fighting the good fight. Spammers be damned.

CNN covered the study by First Orion who referenced a Federal Communications Commission report February 2019. The Atlantic article "Why No One Answers Their Phone Anymore", May 2018, reports the increased amount of spam calls in our lives. In a recent presentation I talked about how Paul S Romer, the 2018 Nobel Prize winner in Economics, ignored two incoming phone calls from the Royal Swedish Academy of Sciences to let him know he was the winner. He said, “I didn’t answer either, because I thought it was a spam call.” This is a great example of important calls getting unanswered. The trend is only going to get worse. What can you do? Try two-way texting. Text messaging is the most widely used and fastest growing channel of communication today. Dialog Health provides an easy-to-use two-way text messaging solution for today's world. #new #texting #twowaytexting #healthcarecommunication #employeecommunication

Interview with ASC Focus magazine. Reprinted with the permission from Ambulatory Surgery Center Association. Advantages of replacing voice mails with electronic, automated text messaging. Here is a summary of the article: Texting is a cost-effective, convenient and reliable communication channel that is preferred by patients, so it should be an essential part of an ASC's communication options. 1. Two-way texting is fast convenient and expected. 2. Two-way texting can decrease phone calls and increase response rates. 3. Texting can reduce no-shows and improve compliance. 4. Two-way texting can increase website and portal usage. 5. Texting can help patients engage with their PHI. Two-way texting drastically reduced our post-op calls. "We realized that most everyone that was coming into our facility had a mobile phone with them. So, we decided to ask the patient for their mobile number and to text them the day after their procedure to see if they needed a call from our nurse." Konnie Dao of Amsurg Corporation. The results were immediate and impressive with more than an 87 percent response rate. Download full article from About US section. #ASCA #DialogHealth #twowaytexting #ambulatorysurgeytextingsolution

Texting is the most widely used form of communication today. Knowing how to use texting in your communication mix is critical for the best ROI. Dialog Health's two-way texting platform has multiple best-practice texting solutions that get results. Here are just a few examples. • Reduce No-shows with Automated & Customizable Appointment Confirmation Texts • Improve Compliance with NPO Instruction Texts * Reduce Phone Calls with Post Appointment Follow-up Texts • Increase Portal Usage with Text including links to Portals and Websites • Decrease AR Balance with Payment Reminder Texts • Get 4 & 5 star Ratings with link to On-line Reviews • Reach Thousands in Minutes with Group / Mass Broadcast Text Messages • Improve Enrollment with Open Enrollment Text Messages and Links • Immediate Response with Direct / Live Text Messaging • Get Higher Response Rate to your Surveys with Survey Text Messages • Change Languages for your Audience with Customizable Text Messaging See other popular use cases and the results our clients are getting using Dialog Health's Two-way Texting Platform One platform with multiple solutions.

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