A SUITE OF ENGAGEMENT TOOLS - ALL ON ONE PLATFORM
HIPAA-COMPLIANT SMS SOLUTION FOR CONTACT & CALL CENTERS
Dialog Health helps contact and call centers automate appointment scheduling, reminders, follow‑ups, and patient feedback reducing call volume while improving engagement and visibility.
Texts get answered — 97% read rate.
One agent, many conversations.
Wider reach, more filled slots.
Real conversations: scheduling, surveys, triage.
HIPAA-compliant, multi-language.
Analytics with action buttons built in.
No hold times. No unreachable staff.
First text to visit to payment, automated.
Trusted by leading healthcare organizations.
CALL CENTERS ARE TURNING TO OUR TEXTING PLATFORM TO BOOST CONTACT RATES AND SAVE COSTS
With over a 200% higher response rate than phone calls, our clients are getting real results with higher engagement and reduced costs.
From automated Recall Campaigns to Revenue Cycle Management our healthcare texting software has you covered.
Get More Inbound Calls
Instead of making outbound calls, use our two-way text message solutions to prompt individuals to call a designated number, improving call center efficiency with inbound inquiries.
Improve Contact Center Experience
Our easy-to-use text campaign workflows automate and enhance existing communication processes, elevating the communication experience.
Analyze SMS Results
With Dialog Health's AnalyticsPRO, our real-time reporting dashboard, your agents can identify who needs contact, why, and the preferred method (text or call) for drastically improved efficiency.
Boost Productivity and Save Money
Unlike phone calls where your agents talk to one customer at a time, our texting solution lets them handle multiple conversations concurrently, enhancing productivity and reducing costs and staff hours.
CASE STUDY
INCREASED SURVEY RESPONSEREAL RESULTS
Proof from a national healthcare contact center
A leading healthcare contact center needed feedback it could act on — retention signals, satisfaction scores, and a way to reach dissatisfied patients before they left. It replaced phone and email surveys with an automated two-question SMS survey in Dialog Health, sent to 10,261 patients, with replies handled conversationally in the same thread.
94% reach rate across 10,261 patients
52% reply rate — 5,314 patients gave feedback
84% of respondents were satisfied with their care
79% of satisfied patients said they would return
A two-way text survey did what phone and email surveys could not.
Dialog Health is healthcare's leading conversational texting software.
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FREQUENTLY ASKED QUESTIONS
Do I need to invest in new computers or hardware?
Dialog Health is a cloud-based solution, which only requires an Internet connection. Your organization’s existing computers, laptops, and tablets may be used to run the system.
Do you have automated SMS workflows?
Yes, through our platform you can choose the type of automation that works for your needs. We have the most powerful automated SMS software in the healthcare industry. Check out our automated workflows and other features in the Features section.
How do we integrate?
We make it easy to integrate your patient or member data into the Dialog Health console. We can accept your data in many formats, such as CSV, HL7, or XML. Dialog Health consistently and securely keeps our system up to date with the information in your EMR or PPM system.
Are you HIPAA-compliant?
From hosting and storage through processing and transmission, our solution adheres to the latest SSAE and HIPAA standards. Dialog Health protects your data and that of your clients. Redundancy and back-ups also ensure you can trust the ongoing availability of our system and access to your information. Check out our HIPAA-compliant page for more information.
Can I send messages in multiple languages?
Yes, in 130+ languages, through AI Translator. Translations are built for healthcare context and medical terminology, your staff compose in English, and patients need no app.
Can patients text back, or is it one-way only?
Two-way. Patients can reply to confirm an appointment, ask a follow-up question, or request a prescription refill, and the conversation stays in one thread your agents can pick up.
How does text messaging reduce no-shows?
Texts are read far more often than calls or voicemails — around 98% of the time. Automated reminders that ask for a one-character reply, such as “C” to confirm, make responding easy enough that missed appointments drop sharply.
Can SMS be used for after-hours calls or triage?
Yes. Paired with an automated answering system, texting handles initial after-hours intake, and urgent issues route immediately to an on-call provider or into a separate nurse triage workflow.
What are the key features of SMS solutions for healthcare contact centers?
Two-way conversational texting rather than one-way blasts, so agents can schedule, survey and triage inside a single thread. Automated workflows that carry patients from the first reminder through the completed visit and payment. A real-time analytics dashboard with live action buttons that tells agents who to contact and why. Multi-language messaging, and HIPAA and FCC compliance across SSAE, TCPA and CITA standards.
trusted by individuals and teams at the world's best companies
