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Dialog Health's AnalyticsPRO Takes Patient Engagement to a New Level

Updated: Sep 1

New solution provides healthcare organizations with interactive, real-time data they need to make immediate, informative, and action-driven patient communication decisions.


Dialog Health, a healthcare industry-leading two-way text messaging platform that improves staff and patient engagement, introduces AnalyticsPRO. This powerful solution delivers real-time, interactive data so organizations can take immediate actions that optimize patient engagement and staff productivity. AnalyticsPRO also transforms data into the high-level insights healthcare organizations need to make more informed, long-term strategic patient communication decisions.


When added to the Dialog Health platform, users gain access to a tool that indicates the "who, why, and how" of patient communication in real time. The data is generated following the execution of a Dialog Health text messaging campaign. AnalyticsPRO auto-analyzes this data and then auto-generates reports showing which patients received the text and took the intended action associated with its message, which patients received the text and did not take any action, and which patients never received the text.


Through this real-time, on-screen, interactive dashboard, users instantly identify who does and does not require an additional action. Research shows that most patients are likely to interact with text messages they receive from their healthcare providers. AnalyticsPRO serves to identify the outliers, giving users informed options about the next step they should take to engage with those who have not interacted with the text, whether by sending a follow-up text message or reaching out to these individuals through another means (e.g., phone call). AnalyticsPRO does not require users to export spreadsheets, wait several hours or longer for reports to generate, or monitor and manage another inbox.


"Our technology performs real-time data analysis so users can immediately take the right actions for the right people," says Sean Roy, co-founder and chief product officer for Dialog Health. "In doing so, organizations greatly reduce time spent on manual outreach, better connect with patients in the communication manner they prefer, and substantially enhance staff productivity."


The official launch of AnalyticsPRO follows a 6-month beta testing period that involved thousands of Dialog Health users across hundreds of organizations. This usage enabled the Dialog Health development team to further refine, optimize, and enhance the solution.


An internal analysis of Dialog Health user statistics for July 2022 demonstrates the value of adding AnalyticsPRO. Clients using the base Dialog Health system achieved, on average, an 86% reach rate for text messages sent to patients concerning scheduled facility visits. Dialog Health clients with AnalyticsPRO achieved, on average, a 91% reach rate for the month. The 5% increase in reach rate means five more patients out of every 100 will not require phone calls from staff and are more likely to show up for their appointments. In addition, AnalyticsPRO makes it easier for users to know which outlying patients will require alternate communication methods until users can get these patients subscribed for text messaging.


Pairing the Dialog Health platform with AnalyticsPRO leads to results that cannot be matched by other text messaging systems. Dialog Health's two-way texting allows patients to self-identify when they require further assistance. AnalyticsPRO then empowers staff to further prioritize patient outreach efforts, improving clinical outcomes and financial performance, increasing satisfaction, and saving valuable staff time.


Individual organizations can use AnalyticsPRO to achieve reductions in no-show rate, pre- and post-op phone calls, and readmission rate; increases in survey responses, web portal engagement, and patient collections; and many other noteworthy improvements. Additional ways healthcare organizations leveraged AnalyticsPRO during the beta testing period include the following:

  • Subscribing hundreds of additional patients for automated text messaging via the AnalyticsPRO reach report, which analyzes up to two phone numbers for each patient to determine which is capable of texting.

  • Replacing thousands of phone calls to patients who did not respond to a previous message with bulk text functionality.

  • Analyzing response rates and survey results to better understand where changes need to be made within organizational processes.

Dialog Health is currently developing functionality that will empower corporate entities with multiple organizations to use AnalyticsPRO to examine performance across locations, clinicians, appointment/visit types, and more in real time for benchmarking and targeted improvement initiatives.


"We thank our numerous beta testers for helping us create a solution that exceeded even our expectations for what AnalyticsPRO could do," Roy says. "With this new solution, we are further empowering staff, helping patients, and improving revenue. While the Dialog Health platform is still unmatched in its ability to improve engagement, healthcare organizations looking to do even more with their data will want to see AnalyticsPRO in action."


If you are interested in learning more about the Dialog Health platform and demoing AnalyticsPRO, contact Dialog Health at info@dialoghealth.com, call (877) 666-1132, or fill out the form here. Existing Dialog Health clients that want to add AnalyticsPRO should speak with their account representative.


About Dialog Health

Dialog Health provides a two-way texting platform to organizations which they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective, and affordable communication resource for stakeholder engagement. For more information, visit dialoghealth.com, call (877) 666-1132, and follow Dialog Health on LinkedIn.


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