BUILT FOR HEALTHCARE HR
WELLNESS AND BENEFIT PROGRAMS SMS COMMUNICATION THAT PROTECTS YOUR BENEFITS INVESTMENT
Two-way texting puts your wellness and benefit programs directly in every employee's hands. Staff read the message in minutes, reply with a question, and tap straight through to enroll - so the benefits you invested in actually get used.
Benefit Announcement → Personalized Text Reminder → One-Tap Link to Enroll → Two-Way Question Answered → Benefit Utilized
Reach every employee even off-email frontline staff
95%+ open rate, read in minutes
Two-way replies: YES, a question, or a callback
One tap to enroll, sign up, or submit
Auto-translated into 130+ languages
See who read, clicked, and enrolled - in real time
Trusted by leading healthcare organizations.
YOU'RE PAYING FOR BENEFITS YOUR PEOPLE NEVER USE
Benefits are 30% of what you spend on every employee — and much of that value goes unclaimed. Staff don't know the programs exist, don't understand them, or miss the deadline. Frontline teams have it hardest: no desk, no downtime, announcements that never reach them. So flu shot deadlines slip, EAP resources sit idle, and FSA dollars get forfeited.
98% of texts get opened
90% of texts are read within 3 minutes
Win back the 57% of HR time lost to admin
WELLNESS AND BENEFIT PROGRAMS SMS COMMUNICATION THAT DRIVES PARTICIPATION
Reach Everyone, Not Just Email Users
Deliver benefit and wellness messages straight to every employee's phone - including the deskless nurses, techs, EVS, dietary, and transport staff email never reaches.
Trusted, Trackable Links
Branded short links (e.g., dhlink.co/benefits) build trust, drive more clicks, and show you exactly who tapped through to your portal or form.
Boost Benefits Utilization
Turn "I didn't know we had that" into action. Timely, personalized texts drive staff to enroll, book, submit, and participate before deadlines pass.
Every Language, Automatically
The AI Translator sends messages in 130+ languages so every employee understands their benefits - with no added workload for your team.
Two-Way Replies
Staff can reply YES, ask a question, or request a callback. Confusion is the number-one reason people don't act - resolve it in real time.
Real-Time Visibility
AnalyticsPro shows who received, read, clicked, and submitted - so you know exactly who still needs a nudge.
CASE STUDY
EMPLOYEE WELLNESS SMS
REAL RESULTS
With six weeks to the deadline, only one in five employees had completed their wellness activities - and anyone who missed it faced a premium surcharge. The organization's wellness partner turned to Dialog Health. Using the self-service console, they launched a 30-day two-way text campaign: personalized reminders based on each employee's progress, automated replies, and a congratulations text for those who finished - about seven messages per person over four weeks. The result: 5,079 additional employees completed their activities before the deadline, and management reported staff were "engaged and happy."
19% → 58% participation across all plan members
70% of targeted employees completed their activities
78% said the texts helped them finish and avoid a surcharge
82% recommended making text reminders permanent
ANALYTICS AND REPORTING
ANALYTICSPRO, REAL-TIME, ACTIONABLE DATA
Stop guessing whether onboarding messages landed. AnalyticsPRO delivers real-time delivery receipts and shows who received each message, who read it, who clicked the link, and who completed the form. Your HR team stops blasting everyone and starts following up only with the handful of new hires who are actually behind.
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WHO USES DIALOG HEALTH FOR WELLNESS AND BENEFIT COMMUNICATION
Dialog Health's HIPAA-compliant texting scales across the enterprise, serving:
Hospitals & health systems - enterprise-wide benefits and wellness communication
Physician groups, ASCs, senior living, and other healthcare employers
Large, deskless, shift-based, 24/7 workforces - nurses, techs, EVS, dietary, transport
Multilingual workforces that need every message in a language they understand
Multi-site organizations - reach staff across campuses, clinics, and states in one send
Typical users: HR leaders, benefits and total rewards managers, employee experience leaders, internal communications teams, and benefits administrators.
FREQUENTLY ASKED QUESTIONS
Is it legal to text employees about benefits and wellness?
Yes, when it's done correctly. The TCPA applies to messages sent to employee cell phones, but consent for informational, employment-related messages - like benefits and wellness communication - is generally satisfied when an employee provides their mobile number in connection with their employment. Dialog Health includes clear opt-out language (e.g., "Reply STOP to opt out") and tracks opt-ins and opt-outs at the individual level. Marketing content is a stricter standard; these are internal HR communications, not marketing.
Do we need written opt-in from every employee?
Most employer-to-employee informational texting falls under implied or express consent obtained when the employee shares their number for work purposes; the stricter express written consent standard is reserved for marketing. Best practice is still to collect a documented opt-in and always provide an easy opt-out. Dialog Health manages consent and opt-out status for you so nothing slips through.
Is this HIPAA-compliant - and does HIPAA even apply to staff messages?
Dialog Health is a HIPAA-compliant platform and adheres to TCPA, CTIA, and SOC II standards. For staff wellness and benefits messages, the best practice is to keep protected health information out of the text entirely: a compliant message says a resource or deadline exists and links to your secure portal, rather than including any health detail about the employee.
Will it reach our deskless, frontline staff who don't have work email?
That's exactly what it's built for. About 83% of frontline employees have no company email address, and roughly 80% of the global workforce is deskless - but nearly everyone has a phone. Texting reaches them directly, on the channel they actually check, with an open rate exceeding 95%.
Can we keep staff messaging separate from patient messaging?
Yes. Dialog Health already powers both patient communication and employee communication on one platform, with segmentation and separate campaigns so your HR and benefits messaging stays distinct from clinical outreach.
How do we personalize and segment messages?
Use dynamic tags to personalize each message (name, department, benefit details) and filter recipients by department, shift, location, role, employment status, or preferred language - so night-shift nurses and day-shift EVS staff each get exactly what's relevant to them.
Who monitors and answers replies?
You do - through an easy-to-use console where inbound replies land in one searchable inbox your HR team can pick up. Use pre-written responses for common questions or reply free-hand, and route callback requests to the right person. Best practice is to have staff available during your texting windows.
Can it send messages in other languages?
Yes. The AI Translator automatically sends outbound messages - and translates inbound replies - in 130+ languages in real time, so a multilingual workforce understands their benefits without adding work for your team.
How do we measure ROI and engagement?
AnalyticsPro gives you real-time delivery receipts, click tracking, reply data, and opt-out tracking, all exportable. You can see who received, opened, clicked, and replied, then report participation and utilization with hard numbers - and target follow-up only to those who haven't acted.
How long does implementation take?
It's fast. Dialog Health is cloud-based - no hardware to buy and no app to download - and runs on the computers and tablets you already have. The self-service console lets your team build automated workflows without coding, backed by a client success team that guides setup and go-live.
What does it cost?
Pricing is tailored to your organization's size and use case. The best next step is a quick, no-pressure demo where we map the platform to your wellness and benefits calendar and show it in action.
What's the best cadence for open enrollment or a wellness campaign?
A proven rhythm: an announcement when the program opens, timed reminders through the window, a two-way "questions?" touch mid-campaign, and a final-deadline nudge - with follow-up sent only to staff who haven't acted, using AnalyticsPro. You set the full sequence once with trigger tags and let it run.
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