CASE STUDIES THAT SHOW REAL CLIENT RESULTS

INCREASED SURVEY ENGAGEMENT AND GOOGLE RATINGS THROUGH TWO-WAY TEXT MESSAGING

Recognizing the importance of a strong online presence, an Endoscopy Center partnered with Dialog Health to boost their Google reviews.

GLP-1 SURGERY CANCELLATIONS AVOIDED THANKS TO TEXTING

Over 1.5 years, 12% of patients, or 2,184 people, self-identified as taking a GLP-1. The timely SMS messages meant their procedures could proceed as planned.

HOSPITAL REACHES 99 PERCENT OF EMPLOYEES DURING TSUNAMI WARNING

On December 5, 2024 a 7.0 magnitude earthquake shook parts of Northern California, prompting a tsunami warning for areas near the Southern Coos Hospital & Health Center in Bandon, Oregon.

IMPROVING PATIENT-REPORTED OUTCOME MEASURES WITH DIALOG HEALTH TEXT MESSAGING

To strengthen their ability to collect, analyze, and then act on PROMs, healthcare providers natiowide are turning to two-way messaging

TEXT MESSAGES AND REMOTE PATIENT MONITORING DRIVE GREATER PHYSICAL ACTIVITY IN OLDER ADULTS

Researches set out to determine if Go4Life® materials delivered via text message were more impactful than printed materials

HEALTH NETWORK'S CLIENT ENGAGEMENT SURGES WITH MULTI-LANGUAGE TEXTS

St Louis Integrated Health Network, which provides services for all residents of Metropolitan St. Louis, used multi-language two-way text messaging to greatly improve client engagement and reduce appointment openings in its schedule.

66% REDUCTION IN SAME-DAY CANCELLATIONS FOR AMSURG SURGERY CENTER

AMSURG East Valley Endoscopy exceeds goal expectations with 66% Reduction in Same-Day Cancellations

FORTUNE 500 ORGANIZATION SEES 70% INCREASE IN CAMPAIGN ENGAGEMENT IN THEIR WELLNESS ACTIVITIES

Two-Way Text Messaging Boosts Engagement in Workplace Wellness Activities. Teaming up with Dialog Health to design an outreach campaign, the Fortune 500 company with 12,000 employees across 20 states, achieved 70% increase in engagement.

82% REDUCTION IN READMISSION IN AS LITTLE AS 90 DAYS

Hospital surgical department works with Dialog Health to reduce readmissions and increase patient satisfaction.

HOME HEALTH AGENCY SEES OVER 50% OF PATIENTS PARTICIPATE IN SATISFACTION SURVEY

A home health agency used Dialog Health's conversational, two-way text messaging software to achieve significant patient satisfaction survey participation, receive actionable feedback, and collect testimonials
for use in marketing materials.

MAMMOGRAPHY RECALL TEXTING CAMPAIGN GENERATES MORE THAN $500,000 IN ADDITIONAL REVENUE

Recall Texting Campaign Generates More Than $500,000 in Potential Additional Revenue for Mammography. One of the nation's leading hospital systems leveraged Dialog Health's automated and customizable texting solutions to create a highly effective mammogram reminder campaign. By utilizing Dialog Health's healthcare texting platform, the hospital system not only improved patient engagement but also achieved remarkable outcomes in terms of revenue, appointment volume, and, most importantly, the number of patients who received this life-saving screening.

CONTACT CENTER OBTAINS 52% SURVEY REPLY & 84% SATISFACTION RATE FOR HEALTHCARE ORGANIZATION

Contact center uses with Dialog Health's HIPAA compliant texting software to improve survey results.

OVER 78% ENROLLMENT RESPONSE RATE AND REDUCED ACQUISITION COSTS

HR department to use Dialog Health two-way text solution to eliminate onsite disruption and costly benefit admin buildout for voluntary benefit enrollment. The text messages also kept voluntary plans non-ERISA. The process dramatically reduced acquisition cost and generated $100 of annual revenue per eligible employee.

83% OF ASC PATIENTS RESPOND TO NPS SURVEY SENT BY TEXT

An ASC in Texas uses two-way texting to send Net Promoter Score (NPS) surveys to patients and generate more participation and favorable online reviews.

INCREASED CASH FLOW BY REDUCING ACCOUNTS RECEIVABLES BY 54% IN JUST 6 WEEKS

ASC's Revenue Cycle Management group uses Dialog Health's HIPAA-compliant texting solution to help reduce their outstanding balances by over half in about six weeks.

HOSPITAL SEES 97% REACH RATE FOR REFERRAL PATIENTS WITH DIALOG HEALTH

Hospital’s metabolic and nutrition department works with Dialog Health to improve patient engagement and appointment scheduling with referral text campaign.

REDUCED POST-OP CALLS BY 92% AND SAVED STAFF TIME BY USING DIALOG HEALTH'S HIPAA-COMPLIANT AUTOMATED POST-OP TEXT CAMPAIGNS

Ambulatory surgey center uses Dialog Health to help reduce post-op calls by 92%. By leveraging the HIPAA-compliant software they were able to drastically improve productivity and reduce staff workload.

TEXTING ELIMINATES 70% OF EMERGENCY DEPARTMENT DISCHARGE PHONE CALLS

Hospital in New Jersey uses two-way texting to successfully engage with 70% of emergency department (ED) patients after they left the facility, saving hundreds of hours of staff call time. More than 500 staff hours saved by texting ED discharged patients.

PATIENT SUCCESS STORY: Preventing Readmission and Improving Post-Discharge Care

Client leverages Dialog Health’s texting technology for post-discharge communication to improve patient safety and outcomes as well as reduce readmissions.

225% INCREASE IN COMPLETED PRE-APPT DOCS VIA WEB PORTAL

Anesthesia provider works with Dialog Health to increase patient engagement, reduce manual outreach, and improve survey participation and Net Promoter Score (NPS).

ASC DECREASED PATIENT ACCOUNTS RECEIVABLE BY 21%

How Dialog Health helped an ASC operator decrease patient A/R by 21%

GOOGLE REVIEWS SKYROCKET BY NEARLY 1000% USING DH TEXTING

Outpatient centers see Google reviews skyrocket by nearly 1,000% using Dialog Health's Texting Software. Organization used Dialog Health’s two-way texting platform to customize and automate a post-appointment text campaign that drastically improved online reputation.

TEXT MESSAGE DIRECTS THOUSANDS TO NEW HUMAN RESOURCES PORTAL FOR OPEN ENROLLMENT

Dialog Health texting campaign directs thousands to organization's new HR employee portal and results in utilization of the texted link of over 100%. Trucking firm was leveraged Dialog Health's automated and personalized texting solutions to steer remote employees to new HR portal for benefits enrollment options, wellness programs and other employee communications.

REDUCED NO-SHOWS BY 34% DRASTICALLY INCREASING REVENUE

Physician group uses Dialog Health to help reduce no-shows and increase revenue.

82% REDUCTION IN READMISSIONS

Hospital surgical department works with Dialog Health to reduce readmissions and increase patient satisfaction.

HOSPITAL ELIMINATES READMISSION PENALTIES

Hospital uses Dialog Health's conversational, two-way text messaging software as a strategic approach to address its high readmission rate. Through the utilization of our software, the hospital achieved substantial success in reducing its readmission rate and eliminated the reimbursement penalty for the hospital in FY '24.

SUPPORTIVE TEXT MESSAGES PROVIDES HOSPITAL STAFF MORALE SUPPORT DURING COVID-19 PANDEMIC

Staff support messages during COVID-19 improves morale. The Dialog Health platform allowed Lovelace to communicate quickly and efficiently to nearly 3,600 employees. Between March 15 and March 31, Lovelace sent more than 46,000 messages at the onset of COVID-19 pandemic. The messages we supportive, inspirational and resource filled improving the morale of the staff.

THOUSANDS OF TEXT MESSAGES TO OVER 4,000 PEOPLE SIMULTANEOUSLY IN JUST 10 MINUTES

Physician group uses Dialog Health's texting platform helps alert thousands of patient within minutes quickly and reliably. The group used Dialog Health to reach large groups quickly and efficiently and drastically reduce staff phone calls.

75K PHONE CALLS ELIMINATED IN 60 DAYS - INCLUDING NEGATIVE COVID-19 TEST RESULTS

Urgent care company uses Dialog Health's HIPAA-compliant texting platform to communication negative COVID-19 test results to thousands of patients quickly and efficiently. Drastically improving staff productivity and satisfaction.