WE ARE COMMITTED TO IMPROVING COMMUNICATION AND DELIVERING RESULTS

Texting has the highest open rate of any other channel of communication.  

It is the most widely used channel of communication today. Dialog Health platform is transforming how businesses communicate with their customers. 

DISCOVER COMPANIES LIKE YOURS SEEING REAL RESULTS USING DIALOG HEALTH SOLUTIONS

34%

REDUCED NO-SHOWS BY 34% DRASTICALLY INCREASING REVENUE

“Dialog Health has been a great addition to communicate with our patients. It has allowed us to connect much more efficiently without any of the regular issues that present with conventional communication. I would recommend the system because it has so many different functions from decreasing no-shows to notifying our patients of last-minute office changes due to weather delays.”

 – Braxton H., Medical Office Coordinator

92%

REDUCED POST-OP CALLS BY 92% AND SAVED STAFF TIME

“Dialog Health saved my staff from having to make more than 3,250 calls which has substantially impacted our FTE per case.  From a PACU workflow standpoint, the productivity gains we have seen using Dialog Health system have been significant.” 

 –Nelson Rue, Administrator, Baptist Plaza Surgicare

4K+

SENT TEXT MESSAGES TO OVER 4,000 PEOPLE SIMULTANEOUSLY IN JUST 10 MINUTES

“The Dialog Health platform has brought a new light to the way we communicate with our patients. Outside the appointment reminders, this platform has provided my clinic with the ability to communicate with a mass amount of patients in a very short amount of time. With the ability to send mass texts to specific patients, we have dramatically reduced the number of hours spent on the phone and minimized the stress level within my staff.”

 –Austin R., Clinic Manager

78%

OVER 78% ENROLLMENT RESPONSE RATE AND REDUCED ACQUISITION COSTS

“Dialog Health provided the perfect delivery method for our mobile compatible enrollment website, resulting in the elimination of costly onsite enrollments, worksite disruption and with a much higher participation rate than hosting voluntary benefits on benefit admin systems,”

– Tom Smith, Founder of VBA and developer of www.HighLowOrNo.com voluntary benefits enrollment platform.

54%

INCREASED CASH FLOW BY REDUCING ACCOUNTS RECEIVABLES BY 54% IN JUST 6 WEEKS

“By working with Dialog Health, we were able to reduce the outstanding balances by over half in about six weeks. My staff found the direct texting to be far more efficient and pleasant than making many phone calls, and not having to send letters reduced our expenses.”

- Barry Cullen, Regional Vice President, USPI

95%

THOUSANDS OF EMERGENCY MESSAGES DURING HURRICANE HARVEY AND IRMA…REDUCING STAFF PHONE TIME BY 95%

“The Dialog Health platform was essential during Hurricane Irma. With mandatory and voluntary evacuations taking place during the state of emergency...the only way to reach our employees was on their mobile phones. The two-way texting platform was a quick way for us to do headcount checks, identify which staff had evacuated, and confirm employees were safe and accounted for. We also used the system to keep staff apprised of office closures and re-openings.”

- Amy Southerland Lugar, HUB International Southeast

 
 

 

SAMPLES OF POPULAR MESSAGES GETTING REAL RESULTS

 

 

APPOINTMENT REMINDERS

 

 

Hi Susan. You have an appointment at 9am on September 15. Please reply OK to confirm or RS to reschedule. Call 615 555 4325 to speak with someone. 

 

PATIENT RE-SCHEDULING

 

 

Thank you for letting us know you cannot make your appointment. Call 615 555 4325 to reschedule.

 

APPOINTMENT CONFIRMATIONS

 

 

Thank you for confirming your appointment. We will see you at 9am on September 15

 

ARRIVAL TIME REMINDER

 

 

Hi Doug, please remember to arrive 15 minutes before your apt at 11am to complete all the paperwork.   Please bring your insurance card.  Thank you.

 

PRE-APPOINTMENT REMINDERS

 

 

Hi Sean, please remember DO NOT eat or drink after 10pm this evening or tomorrow before your apt at 9am.  MAP to X-ray facility:  http://bit.ly/DHmap

 

POST OP MESSAGE

 

 

Please make sure to read and follow the Post-op instructions.  Call us at 615 555 4325 if you have any questions or concerns. 

 

POST APPOINTMENT MESSAGES

 

 

We are checking in to see if you are doing ok. Do you need us to call you for any reason? Reply YES or NO. 

 

URGENT STAFF UPDATES

 

 

URGENT:  We have closed the office today due to the ice storm.   We will text all our patients and give them reschedule times.   Be safe and see you tomorrow.

 

TIME SENSITIVE MESSAGES

 

 

REMINDER:  the office will have our monthly IT outage for 15 minutes at 5pm today.  Please make sure to save all your work on your computer. 

 

LOCATION MAP LINK

 

 

Your appointment today at 9am for lab tests will be at Oncology Department. Here are the directions. http://bit.ly/MAP

 

INSURANCE VERIFICATION

 

 

We have verified your insurance and you will have a copay. Please call 615 555 4325 at your convenience so we can tell you more about it.

 

LATE PAYMENT REMINDERS

 

 

Just a friendly reminder that you have a payment that is past due. Call 615 555 4235 if you have questions or want to pay your bill you can also pay online: http://bit.ly/DHpayments

 

VOICEMAIL LEFT NOTIFICATIONS

 

 

We just tried to call you and had to leave a voicemail. Please listen to it and call us back on 615 555 4325 if you have any questions. 

 

RECALL NOTIFICATIONS

 

 

Our records show it is time to schedule your annual appointment. Please call 615 555 4325 or go to http://bit.ly/DHschedule to set one up.

 

RESULTS NOTIFICATIONS

 

 

Your results are back and are normal. You can view this at http://bit.ly/DHresults

 

PET READY NOTIFICATIONS

 

 

Good news. The surgery went well. You can pick up Fido after 4pm today.

 

DIRECT ONE-TO-ONE MESSAGES

 

 

We would like to speak to you about your upcoming procedure. Please call 615 555 4325 when you have a moment and ask to speak with Susan.

 

EMERGENCY COMMUNICATION

 

 

UPDATE:  Due to Ice Storm our office is closing at 3 pm today.  We will reschedule your appointment.  Please be safe.

 

WEATHER RELATED NOTIFICATIONS

 

 

UPDATE: Our offices are closed due to Hurricane Irma and emergency weather conditions.  We will reschedule your appointment and text you revised date and time.

 

SATISFACTION SURVEYS

 

 

We are checking into see if you were satisfied with your visit to our facility yesterday. Please reply EXCELLENT, GOOD, AVERAGE or POOR.  

 

ENROLLMENT DEADLINE REMINDERS

 

 

Remember that open enrollment starts tomorrow at 9am

 

MEDICATION MONITORING

 

 

We wanted to check in to see if you have been taking your medication as prescribed. Please reply YES or NO.

Call 615 555 4325 if you have any questions.

 

PROMPT FOR WEBSITE SIGN-UPS

 

 

GUS: Voluntary Benefit Enrollment has started. Please accept or decline coverage at www.HighLowOrNo.com by 9/19. Use code: GUS

 

COMPLIANCE/ADHERENCE REMINDERS

 

 

Unless otherwise instructed by us, please remember NO food or drink after 11 pm tonight and until after your appointment tomorrow. 

 

REFILL REMINDERS

 

 

Our records show that it is time to refill your pet’s heart worm medication. Please reply REFILL or go to http://bit.ly/DHrefill

 

EVENT REMINDERS

 

 

Bring a nurse to the Happy Hour hiring event TONIGHT from

5-8pm and receive 25,000 I Am Alliance points!  Can’t wait to see you there. 

 

Becker's Hospital Review

 June 2019

8 reasons why hospitals need a patient texting platform.

DH Presents at ASCA 2019

Dialog Health had the opportunity to present on improving patient engagement solutions with two-way texting. Sharing real results ASC are getting with improving their patient engagement.

ASC FOCUS

Technology Issues Feb 2019

Improve Patient Engagement with Two-Way Texting. Advantages of replacing voicemails with electronic messaging.

HR DISRUPT

Texting Tech

Dec 2018 

Employee engagement is too important to take a chance with your communication.