WHO WE SERVE
VISIT
HEALTHCARE'S POPULAR USE CASES
200%
INCREASE IN GOOGLE REVIEWS IN 6 MONTHS
★★★★⯨
4.5 STAR GOOGLE REVIEW
:)
PATIENT SATISFACTION
GLP-1 SURGERY CANCELLATIONS AVOIDED THANKS TO TEXTING
Our automated SMS workflows and AnalyticsPRO helped this ASC proactively identify patients at risk (like those on GLP-1s), send targeted instructions, and reduce costly cancellations. In our GLP-1 case study – with a 96% reach rate and 71% response rate – 12% of patients were flagged early, preventing over 2,000 last-minute no-gos and keeping schedules full. This is healthcare expertise in action—customized, measurable, and proven. Dialog Health knows healthcare and delivers real results you can’t get with other texting platforms.
96%
96% OF PATIENTS WERE OPTED-IN TO RECEIVE TEXTS AND WERE SENT THE GLP-1 MESSAGE WORKFLOW
71%
71% OF PATIENTS ANSWERED THE TEXT IN A MEDIAN TIME OF 13 MINUTES
12%
12% OF PATIENTS REPLIED YES AND WERE INSTRUCTED TO STOP THEIR MEDICATION, AVOIDING A 2,184 LAST MINUTE CANCELLATIONS
ALL
EMPLOYEES SENT A TEXT MESSAGE
99%
OF EMPLOYEES REACHED
Minutes
HOW LONG IT TOOK TO SEND THE MESSAGE
⬆️
INCREASE IN STRENGTH & BALANCE
⬆️
INCREASE IN ENDURANCE DURATION
⬆️
INCREASE IN OVERALL ACTIVITY LEVEL
125 CTR - HOW TRACKABLE TEXT LINKS TRANSFORMED PATIENT PREP AT TULSA ENDOSCOPY
By using Dialog Health's platform and short links, Tulsa Endoscopy Center - AMSURG created a simple, scalable way to deliver vital instructions and track patient engagement while also improving internal efficiency and productivity.
94%
Message Reach Rate
125%
Non-Unique Clickthrough Rate
1,816
Total Clicks Generated in First 55 Days
30
New Reviews Each Month
4.9/5.0
Improved Google Rating
100%
Recommended on Facebook
Auburn Community Hospital Drives 91% Patient Reach and 30% Click-Through to Payment with Dialog
Health’s Smart Links
Auburn Community Hospital’s Central Billing Office (CBO) increased patient engagement and collections by deploying Dialog Health’s advanced short link technology—resulting in a 91% reach rate and thousands of payment clicks in just 90 days.
13,755
Eligible Messages Sent
12,532
Patients Reached - 91% reach rate
3,740
Unique Clicks
HEALTH NETWORK'S CLIENT ENGAGEMENT SURGES WITH MULTI-LANGUAGE TEXTS
St Louis Integrated Health Network, which provides services for all residents of Metropolitan St. Louis, used multi-language two-way text messaging to greatly improve client engagement and reduce appointment openings in its schedule.
380%
INCREASE IN RESPONSE RATE
13%
INCREASE IN REACH RATE
:)
NON-ENGLISH SPEAKING PATIENTS
90%
MESSAGE REACH RATE
50%
OF REACHED PATIENTS SCHEDULED AN APPOINTMENT WITHIN 30 DAYS
$750,000
REVENUE GENERATED FROM DIALOG HEALTH’S RECALL CAMPAIGN
A Southwestern Women's Hospital Reaches 270 Patients in 30 Days, Driving 15k in Revenue
This women’s hospital’s campaign shows how automated recall and short link messaging closes care gaps, drives revenue, and supports women’s health, helping providers deliver timely, inclusive, and effective communication.
$15,250
IN REVENUE
61
SCHEDULING LINK CLICKS
23 %
CLICK RATE
FORTUNE 500 ORGANIZATION SEES 70% INCREASE IN CAMPAIGN ENGAGEMENT IN THEIR WELLNESS ACTIVITIES
Two-Way Text Messaging Boosts Engagement in Workplace Wellness Activities. Teaming up with Dialog Health to design an outreach campaign, the Fortune 500 company with 12,000 employees across 20 states, achieved 70% increase in engagement.
70%
INCREASE IN CAMPAIGN ENGAGEMENT AS ADDITIONAL EMPLOYEES COMPLETED THEIR WELLNESS ACTIVITIES
86%
REACHED OVER OF THE TARGETED MEMBERS
5,079
ADDITIONAL EMPLOYEES COMPLETED THEIR WELLNESS ACTIVITIES
HOME HEALTH AGENCY SEES OVER 50% OF PATIENTS PARTICIPATE IN SATISFACTION SURVEY
A home health agency used Dialog Health's conversational, two-way text messaging software to achieve significant patient satisfaction survey participation, receive actionable feedback, and collect testimonials
for use in marketing materials.
6,000
over 50% patients participated in the survey
84%
expressed satisfaction with care received
93%
of patients opted in to text messaging
MAMMOGRAPHY RECALL TEXTING CAMPAIGN GENERATES MORE THAN $500,000 IN ADDITIONAL REVENUE
Recall Texting Campaign Generates More Than $500,000 in Potential Additional Revenue for Mammography. One of the nation's leading hospital systems leveraged Dialog Health's automated and customizable texting solutions to create a highly effective mammogram reminder campaign. By utilizing Dialog Health's healthcare texting platform, the hospital system not only improved patient engagement but also achieved remarkable outcomes in terms of revenue, appointment volume, and, most importantly, the number of patients who received this life-saving screening.
15%
INCREASE IN MAMMOGRAMS PERFORMED IN 1st YEAR
+$500,000
IN POTENTIAL ADDITIONAL REVENUE
:)
REDUCED STAFF PHONE CALLS & WORKLOAD
OVER 78% ENROLLMENT RESPONSE RATE AND REDUCED ACQUISITION COSTS
HR department to use Dialog Health two-way text solution to eliminate onsite disruption and costly benefit admin buildout for voluntary benefit enrollment. The text messages also kept voluntary plans non-ERISA. The process dramatically reduced acquisition cost and generated $100 of annual revenue per eligible employee.
+78%
ENROLLMENT RESPONSE RATE
+50
REDUCED ACQUISITION COST
$100
ADDITIONAL REVENUE PER EMPLOYEE DURING OPEN ENROLLMENT
83%
ASC PATIENTS RESPOND TO NPS SURVEY SENT BY TEXT
79%
REPLIED WITH A 4 or 5 RATING
:)
INCREASED PATIENT SATISFACTION
54%
INCREASED CASH FLOW BY REDUCING ACCOUNTS RECEIVABLES
+50%
REDUCED A/R BALANCE
:)
IMPROVED PATIENT SATISFACTION
97%
REACH RATE OF REFERRAL PATIENTS
524+
HOURS SAVED ON CALLING AND SCHEDULING APPOINTMENTS
:)
ENHANCED WORKFLOW
REDUCED POST-OP CALLS BY 92% AND SAVED STAFF TIME BY USING DIALOG HEALTH'S HIPAA-COMPLIANT AUTOMATED POST-OP TEXT CAMPAIGNS
Ambulatory surgey center uses Dialog Health to help reduce post-op calls by 92%. By leveraging the HIPAA-compliant software they were able to drastically improve productivity and reduce staff workload.
92%
REDUCED POST-OP CALLS
2.5X
REDUCED POST-OP PHONE CALL WORKLOAD
:)
INCREASED STAFF PRODUCTIVITY
TEXTING ELIMINATES 70% OF EMERGENCY DEPARTMENT DISCHARGE PHONE CALLS
Hospital in New Jersey uses two-way texting to successfully engage with 70% of emergency department (ED) patients after they left the facility, saving hundreds of hours of staff call time. More than 500 staff hours saved by texting ED discharged patients.
70%
ELIMINATION OF EMERGENCY DEPARTMENT DISCHARGE PHONE CALLS
523
STAFF HOURS SAVED
:)
ENHANCED WORKFLOW
225%
INCREASE IN COMPLETED PRE-APPT DOCS VIA WEB PORTAL
97%
PATIENT TEXT MESSAGING OPT-IN RATE
99%
IMPROVED NET PROMOTER SCORE (NPS)
GOOGLE REVIEWS SKYROCKET BY NEARLY 1000% USING DH TEXTING
Outpatient centers see Google reviews skyrocket by nearly 1,000% using Dialog Health's Texting Software. Organization used Dialog Health’s two-way texting platform to customize and automate a post-appointment text campaign that drastically improved online reputation.
948%
TOTAL INCREASE IN COMPLETED GOOGLE REVIEWS
921%
AVERAGE INCREASE IN COMPLETED GOOGLE REVIEWS
17%
INCREASE IN AVERAGE GOOGLE RATING (STARS) PER CENTER
TEXT MESSAGE DIRECTS THOUSANDS TO NEW HUMAN RESOURCES PORTAL FOR OPEN ENROLLMENT
Dialog Health texting campaign directs thousands to organization's new HR employee portal and results in utilization of the texted link of over 100%. Trucking firm was leveraged Dialog Health's automated and personalized texting solutions to steer remote employees to new HR portal for benefits enrollment options, wellness programs and other employee communications.
+100%
UTILIZATION OF THE TEXTED LINK
4000
REMOTE EMPLOYEES REACHED QUICKLY AND EFFICIENTLY
:)
DRASTICALLY IMPROVED EMPLOYEE ENGAGEMENT
HOSPITAL ELIMINATES READMISSION PENALTIES
Hospital uses Dialog Health's conversational, two-way text messaging software as a strategic approach to address its high readmission rate. Through the utilization of our software, the hospital achieved substantial success in reducing its readmission rate and eliminated the reimbursement penalty for the hospital in FY '24.
18X
REDUCTION IN READMISSION RISK
0
READMISSION PENALITIES FY24
98%
IMPROVED ABILITY TO IDENTIFY HIGH-RSK PATIENTS
SUPPORTIVE TEXT MESSAGES PROVIDES HOSPITAL STAFF MORALE SUPPORT DURING COVID-19 PANDEMIC
Staff support messages during COVID-19 improves morale. The Dialog Health platform allowed Lovelace to communicate quickly and efficiently to nearly 3,600 employees. Between March 15 and March 31, Lovelace sent more than 46,000 messages at the onset of COVID-19 pandemic. The messages we supportive, inspirational and resource filled improving the morale of the staff.
3600
EMPLOYEES REACHED QUICKLY AND RELIABLY
+46K
TEXT MESSAGES SENT DURING THIS CRITICAL TIME
:)
IMPROVED STAFF MORALE
THOUSANDS OF TEXT MESSAGES TO OVER 4,000 PEOPLE SIMULTANEOUSLY IN JUST 10 MINUTES
Physician group uses Dialog Health's texting platform helps alert thousands of patient within minutes quickly and reliably. The group used Dialog Health to reach large groups quickly and efficiently and drastically reduce staff phone calls.
+4,000
PATIENTS REACHED IN LESS THAN 10 MINUTES
+14
STAFF HOURS SAVED BY ELMINATING NEED TO MAKE PHONE CALLS
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IMPROVED STAFF WORKLOAD AND SATISFACTION
75K PHONE CALLS ELIMINATED IN 60 DAYS - INCLUDING NEGATIVE COVID-19 TEST RESULTS
Urgent care company uses Dialog Health's HIPAA-compliant texting platform to communication negative COVID-19 test results to thousands of patients quickly and efficiently. Drastically improving staff productivity and satisfaction.
75K
TEXTING SAVED STAFF FROM MAKING OVER 75K PHONE CALLS
225
HOURS SAVED FROM MAKING PHONE CALLS
:)
IMPROVED PRODUCTIVITY