WE ARE COMMITTED TO IMPROVING COMMUNICATION AND DELIVERING RESULTS
Texting has the highest open rate of any other channel of communication.
It is the most widely used channel of communication today. Dialog Health platform is transforming how businesses communicate with their customers.
DISCOVER COMPANIES LIKE YOURS SEEING REAL RESULTS USING DIALOG HEALTH SOLUTIONS
REDUCED NO-SHOWS BY 34% DRASTICALLY INCREASING REVENUE
“Dialog Health has been a great addition to communicate with our patients. It has allowed us to connect much more efficiently without any of the regular issues that present with conventional communication. I would recommend the system because it has so many different functions from decreasing no-shows to notifying our patients of last-minute office changes due to weather delays.”
– Braxton H., Medical Office Coordinator
REDUCED POST-OP CALLS BY 92% AND SAVED STAFF TIME
“Dialog Health saved my staff from having to make more than 3,250 calls which has substantially impacted our FTE per case. From a PACU workflow standpoint, the productivity gains we have seen using Dialog Health system have been significant.”
–Nelson Rue, Administrator, Baptist Plaza Surgicare
SENT TEXT MESSAGES TO OVER 4,000 PEOPLE SIMULTANEOUSLY IN JUST 10 MINUTES
“The Dialog Health platform has brought a new light to the way we communicate with our patients. Outside the appointment reminders, this platform has provided my clinic with the ability to communicate with a mass amount of patients in a very short amount of time. With the ability to send mass texts to specific patients, we have dramatically reduced the number of hours spent on the phone and minimized the stress level within my staff.”
–Austin R., Clinic Manager
OVER 78% ENROLLMENT RESPONSE RATE AND REDUCED ACQUISITION COSTS
“Dialog Health provided the perfect delivery method for our mobile compatible enrollment website, resulting in the elimination of costly onsite enrollments, worksite disruption and with a much higher participation rate than hosting voluntary benefits on benefit admin systems,”
– Tom Smith, Founder of VBA and developer of voluntary benefits enrollment platform.
INCREASED CASH FLOW BY REDUCING ACCOUNTS RECEIVABLES BY 54% IN JUST 6 WEEKS
“By working with Dialog Health, we were able to reduce the outstanding balances by over half in about six weeks. My staff found the direct texting to be far more efficient and pleasant than making many phone calls, and not having to send letters reduced our expenses.”
- Barry Cullen, Regional Vice President, USPI
THOUSANDS OF EMERGENCY MESSAGES DURING HURRICANE HARVEY AND IRMA…REDUCING STAFF PHONE TIME BY 95%
“The Dialog Health platform was essential during Hurricane Irma. With mandatory and voluntary evacuations taking place during the state of emergency...the only way to reach our employees was on their mobile phones. The two-way texting platform was a quick way for us to do headcount checks, identify which staff had evacuated, and confirm employees were safe and accounted for. We also used the system to keep staff apprised of office closures and re-openings.”
- Amy Southerland Lugar, HUB International Southeast
SAMPLES OF POPULAR MESSAGES GETTING REAL RESULTS
Hi Susan. You have an appointment at 9am on September 15. Please reply OK to confirm or RS to reschedule. Call 615 555 4325 to speak with someone.
Thank you for letting us know you cannot make your appointment. Call 615 555 4325 to reschedule.
Thank you for confirming your appointment. We will see you at 9am on September 15.
ARRIVAL TIME REMINDER
Hi Doug, please remember to arrive 15 minutes before your apt at 11am to complete all the paperwork. Please bring your insurance card. Thank you.
Hi Sean, please remember DO NOT eat or drink after 10pm this evening or tomorrow before your apt at 9am. MAP to X-ray facility:
POST OP MESSAGE
Please make sure to read and follow the Post-op instructions. Call us at 615 555 4325 if you have any questions or concerns.
POST APPOINTMENT MESSAGES
We are checking in to see if you are doing ok. Do you need us to call you for any reason? Reply YES or NO.
URGENT STAFF UPDATES
URGENT: We have closed the office today due to the ice storm. We will text all our patients and give them reschedule times. Be safe and see you tomorrow.
TIME SENSITIVE MESSAGES
REMINDER: the office will have our monthly IT outage for 15 minutes at 5pm today. Please make sure to save all your work on your computer.
LOCATION MAP LINK
Your appointment today at 9am for lab tests will be at Oncology Department. Here are the directions.
We have verified your insurance and you will have a copay. Please call 615 555 4325 at your convenience so we can tell you more about it.
LATE PAYMENT REMINDERS
Just a friendly reminder that you have a payment that is past due. Call 615 555 4235 if you have questions or want to pay your bill you can also pay online:
VOICEMAIL LEFT NOTIFICATIONS
We just tried to call you and had to leave a voicemail. Please listen to it and call us back on 615 555 4325 if you have any questions.
Our records show it is time to schedule your annual appointment. Please call 615 555 4325 or go to to set one up.
PET READY NOTIFICATIONS
Good news. The surgery went well. You can pick up Fido after 4pm today.
DIRECT ONE-TO-ONE MESSAGES
We would like to speak to you about your upcoming procedure. Please call 615 555 4325 when you have a moment and ask to speak with Susan.
UPDATE: Due to Ice Storm our office is closing at 3 pm today. We will reschedule your appointment. Please be safe.
WEATHER RELATED NOTIFICATIONS
UPDATE: Our offices are closed due to Hurricane Irma and emergency weather conditions. We will reschedule your appointment and text you revised date and time.
We are checking into see if you were satisfied with your visit to our facility yesterday. Please reply EXCELLENT, GOOD, AVERAGE or POOR.
ENROLLMENT DEADLINE REMINDERS
Remember that open enrollment starts tomorrow at 9am.
We wanted to check in to see if you have been taking your medication as prescribed. Please reply YES or NO.
Call 615 555 4325 if you have any questions.
PROMPT FOR WEBSITE SIGN-UPS
GUS: Voluntary Benefit Enrollment has started. Please accept or decline coverage at by 9/19. Use code: GUS
Unless otherwise instructed by us, please remember NO food or drink after 11 pm tonight and until after your appointment tomorrow.
Our records show that it is time to refill your pet’s heart worm medication. Please reply REFILL or go to
Bring a nurse to the Happy Hour hiring event TONIGHT from
5-8pm and receive 25,000 I Am Alliance points! Can’t wait to see you there.
DH Presents at ASCA 2019
Dialog Health had the opportunity to present on improving patient engagement solutions with two-way texting. Sharing real results ASC are getting with improving their patient engagement.