hospitals found that higher levels of nurse engagement in shared governance were associated with higher HCAHPS

Due to a review of HITECH Act language, the OCR reduced penalty caps in 3 of 4 penalty tiers .

Approximately 80% of healthcare organizations utilize patient satisfaction surveys , such as HCAHPS and

under the Affordable Care Act (ACA) and the Centers for Medicare & Medicaid Services (CMS), such as the HCAHPS

Class action lawsuits  pose an even bigger risk since there's no cap on total damages.