REMOTE PATIENT MONITORING SMS
AUTOMATIC HIPAA-COMPLIANT REMOTE PATIENT MONITORING SMS: MORE READINGS, FEWER PHONE CALLS, BETTER OUTCOMES
Devices don't keep patients engaged. Conversations do. Dialog Health's automated two-way texting reaches your RPM patients on the phone they already carry, gets read within minutes, and turns every reply into something your care team can act on - no app, no portal, no phone tag.
Enroll → Onboard → Remind → Check In → Flag → Follow Up
Enroll and onboard patients by text - no app, no portal
Reading reminders that protect your 16-day threshold
Two-way check-ins patients answer in seconds
Urgent replies flagged for staff follow-up
130+ languages, translated in real time
See who was reached, read, clicked, and replied
Trusted by leading healthcare organizations.
RPM DOESN'T FAIL ON THE DEVICE. IT FAILS ON THE FOLLOW-THROUGH.
You've invested in devices, a monitoring platform, and a care team. Then the quiet part starts: patients skip readings, calls roll to voicemail, the portal message sits unopened, and the 16-day threshold slips away - along with the reimbursement attached to it. Meanwhile, your care managers spend their day chasing patients instead of caring for them. The program isn't the problem. The channel is.
~53% - RPM patients who stop engaging within a year
8 in 10 - Americans who don't answer calls from a number they don't recognize
~49% - older adults who keep using the patient portal after trying it (fewer than half)
HOW AUTOMATED TWO-WAY TEXTING KEEPS RPM PATIENTS MONITORED - AND YOUR TEAM OUT OF THE PHONE QUEUE
Automated Reading Reminders
Daily nudges keep patients logging blood pressure, weight, glucose, and oxygen - so readings clear the 16-day mark, month after month.
Escalation Your Team Can Trust
A "NO," a "HELP," or a worrying answer flags the patient, so staff know who needs a call today - and who doesn't.
Two-Way Check-Ins & Questionnaires
Symptom surveys and activity questionnaires delivered by text link. Patients answer in seconds; responses land in your dashboard instantly.
Motivation & Education That Sticks
Weekly tips, exercise videos, medication reminders, and milestone shout-outs keep patients engaged long after the novelty wears off.
Enrollment & Onboarding by Text
Confirm eligibility, capture consent, deliver device setup videos, and celebrate that first reading - without a single phone call.
AI Translator in 130+ Languages
Every message and every reply translated in real time. Language stops being the reason a patient drops out of your program.
CASE STUDY
RPM SMS
REAL RESULTS
Michigan State University's Department of Medicine partnered with Dialog Health to deliver the National Institute on Aging's Go4Life® exercise program to older adults - a population at elevated risk for cardiovascular disease, diabetes, and obesity. Instead of pamphlets and brochures, participants received weekly motivational texts, links to exercise videos, and weekly activity-tracking questionnaires, all sent through Dialog Health's automated workflows. Researchers monitored participation and adherence in real time using Dialog Health's analytics. The study was published in March 2025 in Archives of Gerontology and Geriatrics Plus.
Statistically significant increase in strength and balance activities
The longer participants stayed engaged, the more their endurance improved
Weekly two-way questionnaires gave researchers a live view of activity and adherence
No app, no portal, no phone calls - just texts on the phones participants already owned
ANALYTICS AND REPORTING
ANALYTICSPRO, REAL-TIME, ACTIONABLE DATA
Reach isn't a guess with Dialog Health. AnalyticsPro shows you, patient by patient, which messages were delivered, which were read, which links were clicked, who replied, and who opted out - in real time. Spot the patients drifting toward non-compliance while there's still time to bring them back, and prove your program's engagement with numbers instead of anecdotes.
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YOUR DEVICES ARE IN PLACE. YOUR CARE TEAM IS READY. NOW REACH THE PATIENT.
Dialog Health's two-way texting scales across your entire organization, wherever your people work:
Hospitals & health systems - Extend post-discharge follow-up and chronic care monitoring at scale, and close the gaps that turn into readmissions and penalties.
Physician & specialty practices - Cardiology, endocrinology, nephrology, pulmonology, and primary care teams keep hypertension, diabetes, heart failure, and COPD patients on track without adding staff.
RPM & care-management program directors - Lift adherence, cut chase calls, and see engagement for every patient in real time.
Population health & value-based care teams - Reach the patients who never answer the phone or log into the portal, in the language they speak.
Typical users: care managers, RN care coordinators, RPM program managers, practice administrators, population health leaders, and nursing leadership.
FREQUENTLY ASKED QUESTIONS
Is texting patients for remote patient monitoring HIPAA compliant?
Yes, when it's done on a platform built for it. Dialog Health is HIPAA, TCPA, and CTIA compliant and SOC 2 audited, and operates under a Business Associate Agreement with every client. Messages follow the minimum-necessary standard: reminders and check-ins keep sensitive details out of the text itself and route patients to secure forms and links when more is needed. You get full message history and audit trails for every conversation.
Does Dialog Health provide RPM devices or replace our RPM platform?
No - and that's the point. Dialog Health is the communication and engagement layer that wraps around the devices and monitoring platform you already use. Your cuffs, scales, and glucometers keep capturing readings; your RPM software keeps storing and displaying them; your billing process stays the same. Dialog Health handles the part those tools don't: reaching patients, keeping them engaged, and telling your team who needs attention.
What happens when a patient replies with a symptom, question, or concern?
Every reply lands in your Dialog Health console in real time. Keyword replies like "YES," "NO," or "HELP" can trigger automated next steps - a confirmation, a resource link, or a flag for staff follow-up. Free-text replies are routed to your team so a nurse or care manager can respond directly or pick up the phone. You define the rules. Patients are always reminded that texting isn't for emergencies and given a number to call.
Do patients need a smartphone, an app, or a portal login?
No. Dialog Health works over standard SMS, so any mobile phone - including a basic flip phone - can receive reminders and reply. There's nothing to download and no password to remember, which matters when most RPM patients are older adults who never warmed up to the portal. Patients with smartphones get the added convenience of tappable short links to forms, videos, and scheduling pages.
How do we get consent to text patients, and how do opt-outs work?
Text messages tied to a patient's care generally require prior express consent, which is typically satisfied when the patient provides their mobile number as part of their care relationship - you're not chasing signed marketing-style consent forms. Best practice is to capture and document consent during RPM enrollment, and Dialog Health can send that enrollment text for you. Every message supports "Reply STOP," opt-outs are honored automatically, and opt-in status is tracked per patient. Your compliance team has the final word.
How does Dialog Health integrate with our EHR and RPM platform?
Dialog Health is integration-friendly by design. Patient lists and message triggers can flow in via CSV, HL7, XML, or JSON through the console, sFTP, or a web API, and the platform works alongside EHRs including Epic, Oracle Health (Cerner), MEDITECH, athenahealth, NextGen, ModMed, and Greenway. Because Dialog Health sits next to your systems rather than inside them, most programs go live without a heavy IT project.
Can we send check-in questionnaires and collect structured responses?
Yes. Dialog Health's digital forms let you build any questionnaire - symptom checks, activity tracking, medication adherence, satisfaction surveys - and deliver it as a text link with no login. Multiple-choice questions can also run directly inside the text thread. Submissions appear in a centralized dashboard with instant staff notifications, and results can be exported, so your team reviews structured data instead of scrolling through message logs.
Can messages be sent in languages other than English?
Yes. Dialog Health's AI Translator handles 130+ languages and translates in both directions in real time - your team writes in English, the patient receives their language, and their reply comes back to you in English. Digital forms can be translated too. For RPM programs serving diverse or underserved populations, that means no interpreter bottleneck and no patient left unmonitored because of the language they speak.
What reporting and analytics do we get?
AnalyticsPro gives you real-time, patient-level data: delivery receipts, read status, link clicks, form submissions, replies, and opt-outs, plus campaign-level trends and A/B comparisons. That means you can identify disengaging patients early, show leadership exactly how many patients were reached and responded, and keep a clean record of engagement activity for your program. Data can be exported for your own reporting.
How much staff time does this actually save?
Every automated reminder, check-in, and onboarding message is a call your team doesn't have to make - and a voicemail they don't have to leave. Dialog Health clients have cut pre- and post-procedure phone calls by 92% and reclaimed 20 staff hours in a single 90-day pilot. For RPM programs, the biggest win is prioritization: staff spend their time on the patients who flagged a concern, not dialing everyone to find them.
How quickly can we get started?
Faster than you'd expect. Dialog Health is cloud-based with no hardware to install and no app for patients to download. Your client success team helps you set up workflows from proven templates for reminders, check-ins, and onboarding, and most programs are sending messages within weeks, not months. Existing RPM programs can add texting to current patients right away with a simple list upload.
Is there evidence that text messaging improves RPM and chronic care outcomes?
A growing body of it. Randomized trials and meta-analyses have shown text reminders significantly improve medication adherence, lower blood pressure, and reduce post-discharge readmissions in heart failure and cardiovascular patients. Dialog Health's own platform was used in a Michigan State University study published in Archives of Gerontology and Geriatrics Plus, which found statistically significant gains in strength and balance activity among older adults receiving weekly texts and check-ins.
How is Dialog Health priced, and what's the next step?
Pricing is tailored to your organization's size, message volume, and the features you need - and most RPM programs find it costs far less than the staff time it replaces. The fastest way to get a number is a 15-minute demo: we'll walk through your current RPM workflow, show you what automated two-way texting looks like for your patients, and give you a clear quote. Book a demo below.
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