Case Studies Show Why Implementing a Two-Way Texting Solution in Your Hospital Cuts Costs Long-Term

Key Takeaways on Why Implementing a Two-Way Texting Solution in Your Hospital Cuts Costs Long-Term

• Readmissions plummeted 82% in just 90 days, with one hospital completely eliminating penalties in FY24

• Facilities saved thousands of staff hours annually - one urgent care eliminated 75,000 phone calls in 60 days while another saved 14,000+ hours on patient outreach

• Direct revenue gains exceeded $500,000 for mammogram recalls alone, with additional $100,000+ from reduced no-shows dropping from 7.64% to 5.03%

• Collections improved dramatically - outstanding receivables dropped 54% in six weeks ($110,000 to $48,000) with 54% of patients paying after 1-2 text reminders

• Post-op calls decreased 92% as 80% of patients responded to automated surveys, with only 8% requiring actual phone follow-up

• Patient compliance transformed across the board: 225% increase in portal completion, 94% message reach rates, and 97% opt-in rates

• Dialog Health pays for itself many times over through reduced penalties, freed staff time, new revenue, faster collections, and improved patient outcomes

Healthcare budgets are tightening everywhere you look.

Yet your staff spends countless hours making phone calls that go unanswered.

Your accounts receivable pile up while collection letters gather dust.

Readmission penalties chip away at your already slim margins.

What if one technology could tackle all these financial drains simultaneously?

Dialog Health's HIPAA-compliant two-way texting isn't another expense - it's a proven investment that delivers measurable cost savings across multiple departments.

Our clients' results tell the story better than any sales pitch could.

1. Reduced Readmissions and Penalties

Hospital readmissions and their associated penalties hit facilities hard.

One Hospital Surgical Department saw their readmission rates plummet 82% within just 90 days of implementing Dialog Health.

Another Fortune 100 Hospital achieved something even more remarkable - an 18x reduction in readmission risk that completely eliminated their readmission penalties for FY24.

Think about what that means for your bottom line.

These facilities didn't just reduce readmissions; they transformed their ability to identify high-risk patients, with one hospital improving this capability 98%.

The secret lies in automated text campaigns that keep patients engaged after discharge.

Your surgical teams can ensure better compliance in departments like TJR and Endoscopy through simple, timely text reminders.

Patients actually follow their medication schedules and discharge instructions when the information arrives right on their phones.

2. Massive Staff Time Savings

Labor costs represent one of the largest portions of any hospital's operating budget.

CareSpot Urgent Care discovered just how much time texting could save when they eliminated 75,000 phone calls in just 60 days.

A Physician Group reached over 4,000 patients in less than 10 minutes through text messaging.

The same task would have required hours upon hours using traditional phone outreach.

Hackensack Meridian Mountainside Medical Center cut 70% of their emergency department discharge calls, saving 523 staff hours.

Their staff now saves 1.43 hours every single day on follow-ups alone.

A Utah Hospital's Metabolic and Nutrition Services department reclaimed 524+ hours previously spent on scheduling calls.

Even smaller wins add up quickly - one Hospital Surgical Department saved 20 staff hours total, with 11 hours from reduced Endoscopy-related calls and 9 from TJR-related calls.

USPI staff described the change perfectly: direct texting proved "far more efficient and pleasant than making many phone calls."

It also eliminated their need to send physical letters entirely.

Baptist Plaza Surgicare addressed another common drain - they'd been averaging 2.5 calls per patient for post-op follow-ups before implementing texting.

Ambulatory Management Solutions significantly reduced time spent on COVID screenings, postoperative surveys, and patient satisfaction surveys across their network.

3. Revenue Generation

Direct revenue generation might be the most compelling argument for any CFO.

A Fortune 100 Hospital's mammogram recall campaign generated over $500,000 in potential additional revenue.

They achieved this through a 15% increase in mammograms performed in the first year, with an impressive 96% reach rate.

A Physicians Group projected $100,000 in additional revenue after reducing their no-show rate 34%.

Their no-shows dropped from 7.64% to 5.03% in just six months.

VBA discovered an unexpected revenue stream, generating $100 additional revenue per eligible employee during open enrollment through improved benefits participation.

These aren't one-time windfalls - they represent sustainable, repeatable revenue improvements that compound year after year.

4. Improved Accounts Receivable/Collections

Cash flow keeps your facility running, and outstanding receivables can strangle operations.

USPI transformed their collections in just six weeks, reducing outstanding accounts receivable from $110,000 to $48,000 - a 54% reduction.

A Fortune 500 ASC decreased patient A/R 21% year-over-year using automated payment reminders.

Here's what really moves the needle: 54% of patients paid their balance in full after receiving just one or two text reminders.

Patient acceptance proved overwhelming, with 96% remaining opted-in to payment reminder texts.

The technology works because it removes friction - every text includes direct links to payment portals and phone numbers for questions.

Facilities report substantial increases in online payment portal usage, as patients can pay instantly from their phones.

5. Reduced Post-Op and Follow-Up Calls

Post-operative follow-ups are critical for patient care but drain nursing resources.

Baptist Plaza Surgicare slashed their post-op calls 92% using automated text surveys.

Out of 1,768 patients, 80% (1,411) responded to post-op text questions.

The real efficiency comes from the 92% of responding patients (1,301) who answered YES to all screening questions, eliminating any need for follow-up calls.

Only 8% required actual phone call follow-up.

Consider that each typical post-op call lasted about 6 minutes - multiply that across hundreds of eliminated calls.

Mountainside Medical Center found similar success with ED discharges: 95.4% of patients (15,310) didn't require a follow-up call after receiving their discharge text.

6. Improved Patient Prep Compliance

Cancelled procedures due to improper patient preparation cost facilities thousands in lost revenue and OR time.

Mobile Anesthesiologists boosted their prep compliance, increasing patient portal completion rates from 20% to 65% - a 225% increase.

They achieved 74% completion rate for COVID screenings via text.

Post-op surveys saw 76% completion via text messaging.

Patient satisfaction surveys reached 66% completion through texts.

Tulsa Endoscopy Center's prep instruction campaign achieved a 94% message reach rate and 125% non-unique clickthrough rate.

This means patients weren't just receiving the messages - they were repeatedly accessing their prep instructions.

From 1,538 messages sent over 55 days, they generated 1,816 total clicks.

The center experienced a marked decrease in prep-related phone calls, freeing staff for other tasks.

Mobile Anesthesiologists maintained a 97% patient text messaging opt-in rate, showing strong patient preference for this communication method.

7. Improved Enrollment and Wellness Program Participation

Employee wellness programs and benefits enrollment present unique challenges, especially for distributed workforces.

VBA achieved a 78% enrollment response rate for voluntary benefits through texting.

They cut acquisition costs 50% while eliminating expensive, disruptive onsite enrollments.

A Fortune 500 Home Health Agency saw 70% increase in campaign engagement for their wellness programs.

This translated to 5,079 additional employees completing wellness activities and avoiding healthcare premium surcharges.

Their campaign reached 86% of targeted members - far exceeding traditional outreach methods.

Capital Area Transit System achieved something remarkable: over 100% utilization of their texted HR portal link.

Their 4,000 employees generated 4,500 clicks from a single campaign.

Employee feedback validated the approach: 78% found text messages helpful for activity completion and surcharge avoidance.

An overwhelming 82% recommended keeping text reminders as a permanent tool.

Stop Bleeding Money on Phone Calls and Start Generating Revenue Instead

You've seen the numbers - 82% fewer readmissions, $500,000 in new revenue, thousands of staff hours saved.

These results aren't outliers. They're typical for Dialog Health clients.

We're HIPAA-compliant, healthcare-focused, and trusted by HCA Healthcare, AMSURG, and Ascension.

What happens next is simple:

Fill out this quick form and our healthcare communication expert will schedule a brief 15-minute call at your convenience.

No pressure, just answers about how Dialog Health fits your specific workflow.