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Don't just take our word for it. Explore the tangible results we've achieved for our clients. See the remarkable improvements in revenue, outcomes and the significant reduction in workload.
66%
Reduced No-Shows & No-Gos
92%
Reduced Post-Op Calls
82%
Readmission Reduction
78%
Enrollment Response Rate
Space Coast Endoscopy
How Space Coast Endoscopy Cut Post-Op Calls by 90% and Achieved an 83% Response Rate with Dialog Health
Less Time on the Phone. More Time for Patients.
90%
REDUCED POST-OP CALLS
83%
RESPONSE RATE
91%
REACH RATE
THE CHALLENGE
Like many busy ambulatory surgery centers, Space Coast Endoscopy needed a more efficient way to manage patient communications before and after procedures. Staff were spending valuable time making follow-up phone calls. Traditional outreach methods created administrative work while making it difficult to quickly identify which patients actually needed assistance.
THE SOLUTION
Space Coast Endoscopy partnered with Dialog Health to streamline patient communication through automated, two-way text messaging. By leveraging this post-procedure outreach, the center not only created a more convenient patient experience but identified for staff patients that needed immediate attention.
We have reduced our Post-Op calls by 90% with Dialog Health. We used to spend hours every week on routine follow-up with frustrating results. Now, we see over 80% of our patients respond via text which allows our staff to focus on care instead of the phone calls.
Lynn Drake, Center Administrator, Space Coast Endoscopy Center
THE RESULTS
Conversational texting doesn't just reach more patients than calling — it gets more of them to actually engage, which is what makes the call- volume reduction possible in the first place.
90% Reduction in Post-Procedure Calls
Because patients could self-report their status by text, staff avoided 5,471 outbound post-procedure calls — freeing up significant time for direct patient care instead of routine check-in.
83% Patient Response Rate
Of the patients reached, 83% actively replied to the check-in — telling staff, in their own words and on their own time, exactly how they were doing. That's a level of two-way engagement phone-based outreach simply doesn't achieve.
91% Post-Op Message Reach Rate
Nearly every patient discharged from a procedure successfully received their post-op check-in text — a dramatically more reliable outreach method than repeated phone calls and voicemails.
Automated, two-way texting does more than lighten the load on front-desk and clinical staff — it changes the shape of patient communication entirely. Instead of blanket outreach to every patient regardless of need, conversational texting lets patients self-identify when something is actually wrong, freeing staff to spend their time on the cases that matter most.
The impact shows up in three ways:
Time back for patient care. With a 90% drop in post-procedure calls, staff hours once spent on routine check-ins are now available for direct patient care and higher-value work.
Better outcomes through faster and accepted channel.
A 91% reach rate and an 83% response rate mean patients aren't just receiving messages — they're engaging with them, flagging fever, pain, or bleeding the moment it happens instead of waiting for a scheduled callback that may come too late.
Revenue protection at scale. Reliable, automated outreach closes the gaps traditional phone-based
workflows can't: fewer missed messages, fewer no-shows, more consistent follow-up, and less revenue lost to breakdowns in communication.
For ambulatory surgery centers balancing lean staff against growing patient volumes, conversational texting
isn't just an efficiency play — it's a way to protect revenue and improve care at the same time
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