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Healthcare Organizations Adding Dialog Health Texting to Recover Patient Volume

FRANKLIN, Tenn., March 30, 2021 – Dialog Health, a two-way texting platform that enables information to be pushed to and pulled from patients, staff, and caregivers, announces it is expanding support for healthcare organizations adding and leveraging text messaging to recover patient volume that has declined during the pandemic.

In recent months, Dialog Health has seen significant increases in clients using texting grow their patient volume, schedule services, and generate much-needed revenue. Texting is being used to support the following:

  • Helping patients reschedule cases that needed to be postponed over the past year, largely due to COVID-19.

  • Streamlining the scheduling of routine services, such as lab tests, imaging, rehabilitation, and physical therapy.

  • Driving recall programs for services such as immunizations, mammograms, colonoscopies, and prostate cancer screenings.

Healthcare providers are also using text messaging to help "unfreeze" patients who are hesitant to come to a facility for in-person services because of fear about contracting COVID-19. These texts explain what the organization is doing to best ensure patient safety and provide guidance and reminders leading up to appointments to reassure patients about safety and the importance of keeping their appointments.

By adding the Dialog Health platform, providers can communicate quickly and efficiently with patients about making and following through on appointments via texting — the preferred communication method for a growing number of Americans.

The increased attention being paid to replacing lost patient volume and revenue is not surprising considering recent reports that have highlighted the significant financial losses suffered by hospitals, health systems, and other providers due to COVID-19. Such losses have been attributable to factors including forced shutdowns and slowdown of regular operations, costs associated with investments in safety and infection prevention efforts, and added expenses due to supply chain and labor market disruptions. Hospitals and health systems have also incurred considerable costs associated with preparing for the surge of coronavirus patients, the slowing of regular operations for non-emergent care, and treating COVID-19 cases.

For healthcare organizations whose bottom lines have been affected by the public health emergency, text messaging is a valuable communication mechanism that will help accelerate their financial recovery, says Brandon Daniell, president and co-founder of Dialog Health.

"Prior to the pandemic, providers were increasingly implementing texting solutions and depending on texting to drive more of their communications," Daniell says. "COVID-19 has further spurred usage of texting, and for good reasons: It's fast and affordable. More importantly, it's very effective, with a majority of text messages being read within just minutes of their delivery and almost all text messages being read on the day they are received. There's every reason to believe that providers will continue to leverage text messaging in the coming months to help them further overcome the many challenges brought on by the pandemic."

Healthcare organizations interested in adding text messaging to support patient volume growth should visit Dialog Health, email, or call (877) 666-1132.

"By embracing the speed, convenience, and ubiquity of texting, healthcare providers can increase patient participation and engagement in their care, which benefits patients, staff, organizations, and the healthcare system as a whole," Daniell says.

About Dialog Health

Dialog Health is a U.S.-based company that provides a two-way texting platform to organizations which they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective, and affordable communication resource for stakeholder engagement. For more information, visit, call (877) 666-1132, and follow Dialog Health on LinkedIn.



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