THE DIALOG HEALTH PLATFORM
CLOUD BASED - YOU JUST NEED THE INTERNET
AND A COMPUTER
EASY TO USE AND SELF-SERVICE
SECURE, RELIABLE AND INTEGRATION FRIENDLY
SCALABLE ACROSS YOUR ENTIRE ENTERPRISE
NO APP TO DOWNLOAD - YOUR AUDIENCE ALREADY HAS A PHONE AND IS TEXTING
FULLY HIPAA, TCPA, AND CTIA COMPLIANT
We connect the computers you already own with the mobile phones people already have.
Two-way texting communication for your business….made easy.
OUR CLIENTS LOVE US
Our staff and physicians love the program. It has significantly reduced the number of clinical hours we previously spent on pre and post-op calls. In addition, we have reduced our no-show rates, as we have advance notice if a patient cancels so we can fill their block time. Their team is very easy to work with, responsive and proactive. We are moving to expand with them across the board, utilizing a variety of their services.”
— Konnie Dao, Regional Marketing Director Employer/Community Engagement - AMSURG
THE ENGAGEMENT YOU WANT.
THE RESPONSE YOU NEED.
Get results. Try our cloud-based, two-way, automated & customizable, HIPAA compliant texting platform to significantly improve your engagement.
Dialog Health’s mobile messaging platform features will help you connect with your patients, customers and staff…anytime, anywhere, any device.
CLOUD-BASED TEXTING PLATFORM
Our cloud-based platform allows your business to apply two-way texting across the Enterprise to enhance operational efficiencies while not requiring any IT hardware or heavy lifting. The Dialog Health platform effortlessly scales and grows with your business needs.
AUTOMATED & SCHEDULED TEXTS
Our easy-to-use Campaign Engine allows you to automate the delivery of the right message on the right day at the right time in order to get the engagement that you need. From appointment reminders to holiday schedules to benefits enrollment dates to medication adherence…whatever you text messaging needs are, we make it easy.
TWO-WAY TEXT MESSAGES / SMS
Our powerful two-way texting technology embraces the conversational nature of texting. Whether it’s receiving a response from an automated campaign, accepting an inquiry text, engaging in one-to-one direct chat, or more – our two-way texting feature enhances the SMS conversation by actively engaging with your subscribers and getting the response you need. Most platforms do not offer this.
TIER 1 CONNECTIVITY
Dialog Health’s Tier 1 Carrier Connectivity status ensures best-in-class ability to send and receive SMS across all Mobile Providers while ensuring quality performance, speed, and reliability. Tier 1 Connectivity also provides delivery results for each SMS sent which the Dialog Health Platform shows on screen.
SMS AUTOMATED TRIGGER TEXT MESSAGES
Our SMS gateway allows you to set up specific and defined trigger events for automated SMS text messages. When a data point in your IT system means a communication is warranted, our SMS gateway allows your IT system to tell our platform that a communication needs to go out.
DIRECT / REAL TIME 1 to 1 TEXT / SMS
The Direct 1-1 Text capability allows staff to send a text directly to someone on a real time basis. Direct Texting provides another real time communication option that is more cost-effective than making a phone call and since 95% of texts are read within 3 minutes your message is more likely to be received.
MASS / GROUP BROADCASTS TEXTS
Unexpected office closure? Last minute change? Weather / Emergency Situation? Whether it’s planned or last-minute, sending a group broadcast with Dialog Health’s console allows you to reach 10’s, 100’s or 1000’s of your customers in just minutes. You write the SMS and send to your selected target audience…we make it that easy.
PERSONALIZATION AND GROUPING
OF SUBSCRIBER LISTS
The easy-to-use platform allows you to manage and sort your contact list in ways that works best for you. By sorting your database into different groups and lists, you drastically improve your SMS communication and your engagements.
TEXT SURVEYS, WEB AND PORTAL LINKS
Dialog Health’s platform allows you to steer people to additional resources with links to websites, payment portals, surveys, maps, videos, and more. Getting a higher engagement rate with your digital assets and improving your customer service and patient satisfaction metric has never been easier. We can even tell you the number of people that click through from the text.
REPORTING & ANALYTICS
Understand your performance metrics in real time with reporting capabilities at your fingertips. Recognize your real results using the Dialog Health platform in reducing costs, increasing revenue, improving outcomes and enhancing workflow. We also share best practices from the millions and millions of texts we have seen we know what helps you get the best results.
HIPAA, TCPA, & CTIA COMPLIANT
From hosting and storage to processing and transmission to opt in/opt out management, the Dialog Health platform adheres to the latest SSAE, HIPAA, TCPA and CTIA standards. The Dialog Health platform is a mobile messaging solution you can trust!
MANY OTHER TEXTING FEATURES
On screen delivery receipts for all sent SMS, documentation of complete communication history for each individual, inclusion of a second mobile number (caregiver, spouse, etc), multiple language options, ability to export data at any time, on screen prioritization of certain incoming text messages, extended 400 character length SMS, mobile keyword sign-up, custom subscriber fields, and much more.
SMS / TEXT MESSAGING FUN FACTS
Majority of American adults prefer texting over phone calls.
of American adults
older than 65 text
of texts are read
within 3 minutes
of all texts
THE SOLUTIONS YOU NEED
FOR THE CHALLENGES YOU HAVE.
Here are a few powerful benefits from using Dialog Health’s two-way texting platform.
✓ Reduce Re-Admissions
✓ Reduce Phone Calls, Emails & Direct Mail
✓ Increase Engagement Post Appointment
✓ Reduce Account Receivable Days
✓ Lower Client Acquisition Costs
✓ Reduce No Shows & Cancellations
✓ Improve Gaps in Care Communication
✓ Improve Chronic Care Management
✓ Enhance Client Recall
✓ Improve Collection of Accts Receivables
✓ Increase Compliance / Adherence
✓ Enhances Value-based Care
✓ Increase Engagement & Response Rates
✓ Improve Client | Patient Satisfaction
✓ Increase Survey & Enrollment Participation
✓ Decrease Outbound Phone calls
✓ Improve Emergency Communication
✓ Enhance Revenue Cycle Communication
✓ Reduce Staff Hours per Case
✓ Improve Staff Satisfaction
YOU'RE IN GREAT COMPANY
Sample of our partners:
See why some of the largest and most respected Hospitals, Urgent Cares, Ambulatory Service Centers, Veterinary Practices, Insurance Companies, HR Departments and Call Centers trust our platform.
MOBILE IS NOW.
The evolution of how we communicate has happened.
Don’t be left behind.
Demos are free and take little time.
We will review the benefits of our easy-to-use, cloud-based two-way text messaging for your specific pain points.
We can show you the proof of value with our ROI calculator.
We can answer any of your questions about using two-way texting.
We are here to help. Let's get started today.