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How to Use Text Messaging to Improve Open Enrollment and Employee Engagement

TWO-WAY TEXTING STREAMLINES STAFF COMMUNICATION

HR departments using two-way texting for Open Enrollment communication and much more.

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SAMPLE OF "OPEN ENROLLMENT" POPULAR USE CASES

DIALOG HEALTH_EMPLOYEE TEXT_OPEN ENROLLM

EASY SETUP

Our two-way texting platform is cloud-based, easy-to-use, and quick to deploy.

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Two-way texting has proven to improve employee communication. Client's real results.

 78% enrollment rate response

 89% increase in website utilization

 87% decrease in follow-up phone calls

 95% reduced emergency phone calls

REAL RESULTS

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100%

TEXT MESSAGE DIRECTS THOUSANDS TO NEW HUMAN RESOURCES PORTAL FOR OPEN ENROLLMENT - UTILIZATION OF TEXT LINK OVER 100%

The Dialog Health two-way text messaging platform allowed the HR department to communicate quickly and efficiently to nearly 4,000 employees. A link to the new HR portal shared via text message was clicked more than 4,500 times during the open enrollment period. Considering only 6% of employees opted out of receiving texts, utilization of the texted link was well over 100%. In a single month, over 20,000 texts were sent that informed employees of their benefit options, open enrollment dates, and links to easily select their benefit plans.

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TWO-WAY TEXTING STREAMLINES STAFF COMMUNICATION

Increase open and read rate of HR Admin announcements

Text Message:

  • Onboarding checklist

  • Training and development

  • Employee support

  • Company events/culture

  • Employee surveys and reputation management

Improve Benefits Open Enrollment engagement rates

Text Message:

  • Open Enrollment dates

  • Reminder end date of Open Enrollment

  • Links to benefits overview

  • Links to employee portals

  • Confirmation of elections

Advance Risk Compliance Communication

Text Message:

  • Employee assistance program (EAP) info

  • Link to forms (e.g. FMLA)

  • Workers comp message

  • Confirmation of updated policies/procedures

Enhance Incident Response and Emergency Announcements

Text Message:

  • Mass/group text alerts

  • COVID-19 communications

  • Emergency text alerts

  • Weather, power outages, and closures text messages

  • Links to local emergency information/updates