How to Use Text Messaging to Improve Employee Engagement
TWO-WAY TEXTING STREAMLINES STAFF COMMUNICATION
4 top reasons HR departments incorporate texting into their communication plan
Increase open and read rate of HR Admin announcements
Text Message:
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Onboarding checklist
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Training and development
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Employee support
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Company events/culture
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Employee surveys and reputation management
Improve Benefits Open Enrollment engagement rates
Text Message:
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Open Enrollment dates
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Reminder end date of Open Enrollment
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Links to benefits overview
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Links to employee portals
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Confirmation of elections
Advance Risk Compliance Communication
Text Message:
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Employee assistance program (EAP) info
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Link to forms (e.g. FMLA)
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Workers comp message
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Confirmation of updated policies/procedures
Enhance Incident Response and Emergency Announcements
Text Message:
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Mass/group text alerts
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COVID-19 communications
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Emergency text alerts
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Weather, power outages, and closures text messages
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Links to local emergency information/updates
SAMPLE OF "OPEN ENROLLMENT" POPULAR USE CASES
EASY SETUP
Our two-way texting platform is cloud-based, easy-to-use, and quick to deploy.
Two-way texting has proven to improve employee communication. Client's real results.
78% enrollment rate response
89% increase in website utilization
87% decrease in follow-up phone calls
95% reduced emergency phone calls
REAL RESULTS
100%
TEXT MESSAGE DIRECTS THOUSANDS TO NEW HUMAN RESOURCES PORTAL FOR OPEN ENROLLMENT - UTILIZATION OF TEXT LINK OVER 100%
The Dialog Health two-way text messaging platform allowed the HR department to communicate quickly and efficiently to nearly 4,000 employees. A link to the new HR portal shared via text message was clicked more than 4,500 times during the open enrollment period. Considering only 6% of employees opted out of receiving texts, utilization of the texted link was well over 100%. In a single month, over 20,000 texts were sent that informed employees of their benefit options, open enrollment dates, and links to easily select their benefit plans.
