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How Texting Can Protect the Morale of Your Greatest Asset: Your Staff

During this pandemic, we're helping clients communicate about safety and business matters. On the safety side, texts address new precautions, screening procedures and general wellness guidance, among others. On the business side, texts are going out that address issues including patient appointments (scheduling and rescheduling), staffing assignments and virtual leadership meetings. By leveraging texting, providers are getting these timely, relevant messages into the hands of stakeholders in a fast and highly efficient manner.

We are also helping clients send another type of message: those that provide emotional and inspirational support to their staff during this unprecedented and uncertain time.

Here are a few examples of such texts our clients are sending to help lift the spirits of their team members:

  • "Sometimes we are tested not to show our weaknesses but to discover our strengths" – John F. Kennedy. As you know we have been tested these past few weeks, but it's the confidence we have in our team that assures us we will return from this stronger and better than before. Until that time, please know we are wishing you and yours good health.

  • "The pessimist sees difficulty in every opportunity, the optimist sees opportunity in every difficulty." – Winston Churchill. As we enter another week of challenges, we want to acknowledge our amazing staff during this difficult time. We encourage you to take this opportunity to focus on positive, knowing that we are doing everything we can to get back to normal. We look forward to seeing you all again.

  • During this challenging time, we want you to know that we are appreciative of everything you do and the sacrifices that have been made. Your selflessness is a reflection of our patient care and represents the best of our centers. We look forward to coming back together as soon as possible, but in the meantime, we wish you good health.

  • "Resilience is the capacity of a system, enterprise, or person to maintain its core purpose and integrity in the face of dramatically changed circumstances." – Andrew Zolli. We know that in the months to come we will be able to look back and take pride in how our entire team responded to this unprecedented crisis. Please know that we are thinking of you and wishing you all good health during this time. We are in this together.

  • We know that during this time of uncertainty and anxiety, many of us may be struggling. Whether it's due to self-isolation, lack of time with loved ones and/or the simply watching the news, please know that you are not alone and it's okay to not be okay. If you are in need of assistance or if our team can be of a resource for you, please don't hesitate to reach out. We are here for you. Your mental health is important and we encourage you ask for help if needed.

  • As we enter another week of challenges with the COVID crisis, we encourage you to take this opportunity to embrace the time with your family and or loved ones, to find ways to help others, and take time for yourself, knowing that we will get through this period. Know that we are grateful for each of you and proud of your continued commitment to our centers.

While we may not have envisioned clients using the Dialog Health platform to send such uplifting messages, we could not be prouder that they are doing so. As we have said before, we will get through this. Together. We just need to stay compassionate, connected and safe.



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