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  • Brandon Daniell

Dialog Health Adds Contact Tracing Text Messaging Module

FRANKLIN, Tenn., July 1, 2020 – Dialog Health, a two-way texting platform that enables information to be pushed to and pulled from patients, caregivers, and healthcare facility staff, announces it has added a contact tracing text messaging module to its post-appointment bundle.

The new contact tracing module allows users to send automated text surveys to patients 7 days and 14 days following an in-person visit to their facility to ask whether patients have developed COVID-19 symptoms. Frequency of the texts can be set by the facility. Text messaging provides healthcare providers with a contactless, streamlined approach to determine whether contact tracing is necessary.


"Contact tracing is an essential step in slowing the spread of the novel coronavirus," said Brandon Daniell, president and co-founder of Dialog Health. "In the interest of ensuring patient, staff, and community safety, healthcare providers have a responsibility to check with their patients following appointments to see if they have developed any COVID-19-related symptoms. If patients indicate they have symptoms in their text reply, contact tracing can begin for patients, staff, and others at the facility on the day of the appointment."


Daniell continues, "At a time when providers are focused on safely resuming operations and adjusting to the 'new normal,' two-way texting makes identifying a potential contact tracing case a simple process."


In addition to the contact tracing module, users of the Dialog Health post-appointment bundle can leverage a variety of other text messaging modules, including those used for collecting outstanding patient payments, requesting patients complete satisfaction surveys, and identifying infections for reporting and bundling requirements.


Organizations interested in adding contact tracing and other post-appointment text messaging should visit Dialog Health, email info@dialoghealth.com or call (877) 666-1132.


About Dialog Health

Dialog Health is a U.S.-based company that provides a two-way texting platform to organizations which they can leverage as a communication and engagement channel. Two-way texting is a convenient, fast, effective and affordable communication resource for stakeholder engagement. For more information, visit www.dialoghealth.com, call (877) 666-1132 and follow Dialog Health on LinkedIn.


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