Brandon Daniell, president and co-founder of Dialog Health, discusses how ambulatory surgery centers (ASCs) are leveraging text messaging to help them navigate the ongoing communication challenges associated with COVID-19 in a new Becker's ASC Review column.
In "Ambulatory surgery centers use texting to help manage COVID challenges," Daniell highlights eight ways ASCs are using texting to strengthen communications with patients, patients' family members, staff, and vendors. They are as follows:
Reminding patients about surgical procedures
Scheduling new procedures
Providing safety instructions
Communicating with patient escorts
Follow-up communications
Screening for COVID-19 symptoms
Supporting staff
Temporary closure and reopening
As Daniell notes, "For surgery centers already using text messaging platforms, this list may provide you with new ideas on how to leverage your technology. If your ASC isn't already using texting, consider how adding the technology could help with your communication efforts concerning these often time-sensitive matters."
Access his column in Becker's ASC Review.
