Interview with ASC Focus magazine. Reprinted with the permission from Ambulatory Surgery Center Association. Advantages of replacing voice mails with electronic, automated text messaging. Here is a summary of the article: Texting is a cost-effective, convenient and reliable communication channel that is preferred by patients, so it should be an essential part of an ASC's communication options. 1. Two-way texting is fast convenient and expected. 2. Two-way texting can decrease phone calls and increase response rates. 3. Texting can reduce no-shows and improve compliance. 4. Two-way texting can increase website and portal usage. 5. Texting can help patients engage with their PHI. Two-way texting drastically reduced our post-op calls. "We realized that most everyone that was coming into our facility had a mobile phone with them. So, we decided to ask the patient for their mobile number and to text them the day after their procedure to see if they needed a call from our nurse." Konnie Dao of Amsurg Corporation. The results were immediate and impressive with more than an 87 percent response rate. Download full article from About US section. #ASCA #DialogHealth #twowaytexting #ambulatorysurgeytextingsolution

Texting is the most widely used form of communication today. Knowing how to use texting in your communication mix is critical for the best ROI. Dialog Health's two-way texting platform has multiple best-practice texting solutions that get results. Here are just a few examples. • Reduce No-shows with Automated & Customizable Appointment Confirmation Texts • Improve Compliance with NPO Instruction Texts * Reduce Phone Calls with Post Appointment Follow-up Texts • Increase Portal Usage with Text including links to Portals and Websites • Decrease AR Balance with Payment Reminder Texts • Get 4 & 5 star Ratings with link to On-line Reviews • Reach Thousands in Minutes with Group / Mass Broadcast Text Messages • Improve Enrollment with Open Enrollment Text Messages and Links • Immediate Response with Direct / Live Text Messaging • Get Higher Response Rate to your Surveys with Survey Text Messages • Change Languages for your Audience with Customizable Text Messaging See other popular use cases and the results our clients are getting using Dialog Health's Two-way Texting Platform One platform with multiple solutions.