We're fortunate to work with many amazing ambulatory surgery centers, also known as ASCs. These facilities are doing impressive work, providing exceptional outcomes to their patients, and creating attractive, welcoming environments for surgeons and staff. We couldn't be happier to see our ASC clients using the Dialog Health platform and collaborating with our team to leverage text messaging to its full potential, achieving improvements throughout and beyond the patient journey. As we make our final preparations to exhibit at and attend the Ambulatory Surgery Center Association (ASCA) 2024 Conference & Expo in Orlando, we wanted to highlight 10 of the exceptional ways we're seeing our surgery centers use texting. Hopefully, this list inspires you to explore how you can further take advantage of the communication tool we believe should be the backbone of ASC communications or motivates you to reach out to us or visit us at the ASCA meeting (Booth #923) to learn more about what text messaging with Dialog Health can do for your center! 10 Text Messages ASCs Use for Successful Patient Communication 1. Initiate Patient Journey: Appointment Confirmations and Reminders Sending an initial text that confirms a patient's appointment is a great way to introduce patients to the idea of receiving texts from the ASC — with future texts coming from the same sender number — while also helping ensure patients have properly documented the date and time of their procedure. Our clients also use Dialog Health's two-way text messaging capability to offer a way for patients to reply to this confirmation text if they have questions or concerns about their appointments. 2. Compliance with Surgery Preparation Guidelines As the date of the surgery approaches, texts remind patients about what they need to do to maintain compliance with pre-procedure requirements that will enable their surgery to proceed as scheduled. Examples of topics covered in text messages include fasting, modifications to medication regimens, preoperative bathing, and securing transportation. For procedures with multiple preparation steps like a colonoscopy, our clients are setting up a series of texts that remind patients to acquire the bowel prep kit and when they should begin each step in the preparation process. Texting is also used to remind patients about what they should bring with them for their procedure, including insurance information, photo identification, and a medication list. Two-way texting gives patients an easy way to contact our ASCs with questions or concerns about preparation compliance. 3. Boost Home Preparation for Safer Recovery For a good number of ASC procedures, including total joint replacement and other orthopedic surgeries, getting one's home ready for postoperative surgical recovery is essential to reducing the likelihood of falls or other adverse outcomes. Our surgery center clients use texts to remind their patients about key home preparation steps, including taping down corners of rugs, removing loose electronic cords, containing pets, acquiring and using a shower chair, and creating a living environment that eliminates the need to traverse stairs. With two-way texting, our ASCs are asking patients to confirm they have conducted this preparation, which adds another layer of accountability. We've worked closely with ASCs that have total joint replacement programs to develop an extensive pre- and post-appointment text messaging campaign these centers can use to improve safety and outcomes while better-ensuring surgeries proceed as scheduled. 4. Minimize Appointment Cancellations and No-Shows A surgery that isn't performed is a surgery that can't be billed for and a patient who needs to wait longer for treatment. Our ASCs have found tremendous success with using texting to decrease their cancellation and no-show rates. Before the procedure, centers send text messages reminding patients about their scheduled surgery and including key details such as the ASC's address and time of arrival. If a patient must miss their surgery, an ASC cannot assume they will pick up the phone and call. However, patients may feel more comfortable canceling via text, especially if prompted by a (two-way) text message asking patients to confirm their surgery or asking if patients have any concerns. A subsequent text is valuable in helping with rescheduling a canceled procedure. 5. Enhancing Revenue Cycle Operations for ASCs Our surgery centers have witnessed just how helpful texting is to their revenue cycle — i.e., bottom line — performance. Texts drastically reduce time spent by staff members on outbound insurance verification. ASCs send texts to patients letting them know a staff member needs to verify their insurance and benefits and then asks patients to call the surgery center, streamlining the verification process. Text messaging is a highly effective way to initiate the pre-procedure collections process. Texts inform patients of their estimated payment and then direct them to ways they can pay, such as via portal (with the text providing a clickable hyperlink) or by calling the ASC to pay via credit card, with the text providing a direct phone number to the center's business office or the ASC billing partner tasked with collections. Texts also help reduce accounts receivable (A/R). One ASC client of ours used texting to decrease its outstanding A/R by more than half in just six weeks. Employees sent direct texts to patients that included a link to the ASC's payment portal and a phone number patients could call if they wanted to pay over the phone or had questions about their bill or payment options. 6. Enhance Engagement with Caregivers through Improved Communication Once a patient is brought from an ASC's waiting room into the preoperative area, the waiting begins for loved ones and caretakers who accompany the patient to the center. Our surgery centers are using texting to share real-time patient progress updates. Text messaging is also being used to inform loved ones, caretakers, and transportation providers when patients are ready for discharge and to share any special instructions on where drivers should go to pick up their patients. 7. Boost Google Ratings and Satisfaction Survey Responses Some of our ASCs are leaning heavily on text messaging to improve their online reputation. Better online ratings can help an ASC with a medical tourism program and/or cash-pay option to attract patients. A stronger online presence can also help with physician and staff recruitment. Texts can steer patients with positive experiences to rate and comment about their experience on platforms like Google and Facebook. 8. Increase Appointment Rates with Improved Recall Programs For ASCs with recall opportunities, such as those centers that perform colonoscopies or deliver ongoing pain management treatments, texting simplifies re-engaging with patients when it's time to make another appointment. Texting enables our ASCs to pre-schedule messages to go out to patients reminding them to schedule their next visit. Since these procedures follow a predetermined schedule, ASCs can use their texting system to automate that reminder message and more efficiently get patients onto the schedule. 9. Leveraging Texting for Staff Recruitment Optimization Given our focus on healthcare, we are acutely aware of the staffing challenges facing our clients. And we've worked closely with clients, including our ASCs, on how they can use the Dialog Health platform to help with recruitment. Our surgery centers are leveraging texting to check numerous recruitment effort boxes, including keeping current staff informed about job openings so they can help build awareness, informing past applicants and former team members about openings, and promoting participation in job fairs. Texts are also being used to communicate with prospective employees about the interview process and to follow up with applicants to see if they have any remaining questions or need additional information about an opening. Recruitment efforts that effectively engage with applicants can help increase the likelihood that applicants will think positively about their experience with an ASC. 10. Strengthen Employee Engagement for Improved Staff Retention Our clients are often surprised about the many ways text messaging can be used to build staff loyalty and improve staff retention. Texting campaigns can help deliver a great onboarding experience, such as by sending a welcome message, providing links to onboarding materials, identifying training dates, sharing resources, and informing new personnel of deadlines. Texts can help strengthen ASC culture by informing and reminding personnel about staff appreciation events, milestones (e.g., successful accreditation or certification), celebrations (e.g., birthdays, work anniversaries, birth of a child), volunteering opportunities, professional development and continuing education opportunities, and holidays. Text campaigns are highly effective at driving engagement with ASC-sponsored health and wellness initiatives. Texts can be periodically sent to staff reminding them about available benefits and sharing links where to learn more about their benefits. Encouraging staff to use available benefits can contribute to wellness and satisfaction while also improving productivity and culture. Finally, we're seeing ASC human resources leaders/departments text uplifting words to staff — everything from "thank yous" for hard work during a period, to motivational quotes, to uplifting messages, to words of encouragement. Gestures like these remind staff how much they are valued and provide an ASC with another way of showing appreciation for their personnel. Text Messaging: Transforming ASC Clinical, Financial, and Operational Performance Text messaging is a proven method for ambulatory surgery centers to better engage with their patients, enhance outcomes, improve staff productivity, and enhance workflows, among numerous other benefits. As texting has become the preferred communication method, ASCs should evaluate how they can incorporate two-way text messaging as a communication platform or further expand its existing use. Texting also plays a key role in helping our ASCs avoid potential breakdowns in communication throughout a patient journey that result in canceled appointments, lost revenue, and increased expenses, among other problems. Adding a single platform with multiple text messaging solutions like Dialog Health helps reduce and often eliminate these shortfalls, delivering efficiencies that contribute to short- and long-term ASC success. The Dialog Health platform includes AnalyticsPRO, which offers comprehensive insights into the text message history. AnalyticsPRO provides users with real-time, actionable insights, enabling them to make better informed and decisive communication choices. We are here to help. Surgery centers — or any other type of healthcare provider — interested in adding or expanding text messaging should schedule a demo of Dialog Health, text or call (877) 666-1132, or email info@dialoghealth.com. ASCs attending the ASCA 2024 Conference & Expo in Orlando can visit Booth #923 to learn more about Dialog Health and speak with our team about how we can work together to maximize the benefits of texting.

From engaging discussions to meaningful connections, RISE National 2024 was an unparalleled gathering of healthcare professionals dedicated to advancing the industry. Our team was thrilled to participate in this exceptional event, seizing the opportunity to share our innovative work within the healthcare community. As we reflected on our experience, it became evident that communication platforms like texting play a pivotal role in shaping the future of healthcare, bridging the communication gap between healthcare providers and members, and facilitating seamless interaction to enhance patient care. Key learnings from RISE National 2024: Addressing Challenges: Healthcare Communication Gaps Between Providers and Members Throughout the event, we heard consistent concerns about communication breakdowns between providers and members, leading to increased workload and frustration. We shared insights on how our clients strategically leverage conversational texting to tackle these challenges, resulting in significant improvements in engagement and communication effectiveness. 5 Ways Texting Improves Outcomes by Closing the Communication Gap Between Healthcare Providers and Members: 1. Unparalleled Reach Rate: Connect Directly with Members on the First Try With Dialog Health, clients are achieving an unmatched delivery rate of over 90% for their text messages—exceeding the effectiveness of traditional communication methods. Through AnalyticsPRO, users gain insight into both expected and actual delivery rates, empowering them to pinpoint and resolve any issues impeding message reception. Embrace clarity; by utilizing texting, you guarantee direct communication with your members, eliminating the uncertainties associated with phone calls, emails, and voicemails. 2. Optimizing Member Journeys: Enhancing Communication Touch Points for Greater Engagement Texting streamlines communication throughout the member’s journey by providing timely updates and reminders at pivotal touch points like appointment scheduling, pre-procedure instructions, and post-visit follow-ups. This facilitates seamless interaction between providers and members, ensuring efficient and effective conveyance of vital information, and ultimately enhancing overall patient experience and satisfaction. 3. Overcoming Language Barriers for Seamless Communication With our two-way texting platform's multi-language capabilities, sending messages in the member's preferred language becomes seamless. This ensures fluid communication across diverse patient demographics, removing language obstacles that could hinder essential healthcare communication. 4. Appointment Prep Texting for Clear Expectations and Essential Information Texting aids in managing member expectations by delivering clear and concise information about what to expect before, during, and after medical procedures or appointments. Providers can send pre-appointment instructions, including fasting requirements or preparation steps, as well as post-visit follow-up instructions such as home care guidelines or potential side effects to monitor. 5. Maximizing Care Continuity: Post-Appointment Medication and Follow-Up Communication two-way texting offers a convenient platform for medication reminders and follow-up communication, helping members stay informed and compliant with their treatment plans. Providers can use texting to send dosage reminders, refill notifications, and follow-up appointment reminders, fostering better medication adherence and continuity of care. Harnessing HIPAA-Compliant Texting: A Game-Changer in Healthcare Communication As we navigated through RISE National 2024, conversations about AI in healthcare filled every corner. Despite the buzz, a prevailing sense of confusion lingered. Sean, Dialog Health’s Co-Founder, couldn't help but overhear two healthcare leaders expressing frustration, noting the abundance of AI discussions without practical solutions. Amidst the complexity of AI implementations, texting emerges as a simple yet powerful tool to enhance patient engagement, streamline communication, and improve member outcomes. Engaging with attendees, Sean highlighted texting's transformative role in healthcare, offering a concrete solution amid the AI chatter. Its proven effectiveness in boosting healthcare communication is evident. "We're actively exploring AI tools to enhance conversations and experiences for both members and healthcare providers. We are excited to see how these innovations can play an important role in empowering engagement and improving outcomes." - Sean Roy, Dialog Health Co-Founder and General Manager Celebrating Connection: Dialog Health’s Nike Sneakers Giveaway At Dialog Health, we believe in fostering connections and celebrating our vibrant community. This is why we were thrilled to organize a Nike Sneakers giveaway at RISE National 2024. Our Dialog Health Nike Sneakers have garnered popularity among participants, clients, and staff alike. A big congratulations to the fortunate winner of our raffle! We extend our gratitude to everyone who joined in; your passion adds an extra layer of significance to events like these, making them unforgettable. RISE National 2024 ignited meaningful conversations, shedding light on the ever-evolving landscape of healthcare innovation. While AI was the “buzzword”, our experience emphasized the significance of practical solutions that deliver tangible results. As we look back on our time at the conference, we're reminded of the profound impact of fostering connections and leveraging transformative technologies like texting. These tools not only shape the future of healthcare but also bridge communication gaps between providers and members, paving the way for improved collaboration and patient care. Do you want to activate your members and increase your ROI. Contact us today for a FREE demo today!

When we think of texting patients, the types of messages that generally come to mind first are those concerning issues like appointment reminders and verification, billing, lab results, and post-appointment surveys. While these are great uses for text messaging, hospitals, health systems, and other providers are discovering how texting positively impacts clinical outcomes and patient safety. Improvements in these areas can significantly affect financial performance (e.g., reducing readmissions and associated penalties), patient satisfaction, staff productivity and satisfaction, Net Promoter Score and CAHPS results, online reviews, and much more. Below are examples of texts that can help your organization strengthen its clinical outcomes and patient safety. The topics covered may sound familiar as they could be covered in your patient education materials and/or during discussions with patients and their caregivers. However, these are issues worthy of reminders — critical instructions you need your patients to know and ensure they follow but you're not likely to call them about, given staff bandwidth and the significant reduction in patients who answer calls and listen to voicemails. 10 Text Messages to send to Boost Clinical Outcomes & Patient Safety: 1. Optimizing Preoperative Bathing for Infection Prevention Preoperative bathing plays a key role in infection prevention by reducing the number of germs on a patient's skin. Send texts reminding patients to purchase any special soap recommended for preoperative bathing (e.g., chlorhexidine) and when they should use the soap (e.g., two days before surgery, the day before surgery, the morning of surgery). If you want to provide more detailed preoperative bathing instructions that speak to topics like shaving and drying, include a hyperlink to this resource in your text. 2. Reducing Surgical Infection Risks for Postoperative Monitoring and Patient Safety Anyone who undergoes a surgical procedure is at risk of infection and possibly sepsis. Send a postoperative text reminding patients to monitor their incision for issues like swelling and bleeding and provide instructions on what patients should do if they see anything concerning (e.g., contact the care team). A reminder text can also share other potential indicators of an infection, like fever, chills, pain, and nausea. Two-way healthcare texting gives you the ability to allow a patient to respond to these reminder texts and request a call from their care team if they have concerns. This capability could prevent unnecessary visits to the emergency department. 3. Increased Shower Chair Safety for Surgical Patients Patients who undergo surgical procedures like total knee and hip replacements should sit on a shower chair when they bathe to reduce the likelihood of a catastrophic fall. Send a text message leading up to the day of surgery that reminds patients that they need a chair and a postoperative reminder text message to use the chair. 4. Maximizing Home Safety and Preparation for Postoperative Recovery Getting one's home ready for postoperative surgical recovery is essential to reducing the likelihood of falls. Send a text reminding patients about key preparation steps, including removing loose cords, taping down corners of rugs, containing small pets, and creating a living environment on a single floor to eliminate the need to go up and down stairs. Two-way texting can enable an organization to ask patients to confirm they have conducted this preparation, adding another layer of accountability. 5. Enhancing Childbirth Experience: Smooth Childbirth Transition and Postpartum Wellness Childbirth is a laborious process (no pun intended) requiring intense preparation. There is a lot of information for an expecting parent(s) to process. Utilizing texting can significantly contribute to enhancing clinical outcomes and patient safety by ensuring essential details are not overlooked. In anticipation of the expected delivery date or a scheduled C-section or induced labor, sending a reminder text can emphasize the necessity of having an infant car seat in the vehicle. Subsequently, after childbirth, text messages can serve as vital reminders, covering crucial aspects such as monitoring incisions for infection and providing links to resources regarding breastfeeding and postpartum depression.. 6. Improving Nuclear Medicine Operations Nuclear medicine departments experience significant financial losses when patients miss or are late to appointments, requiring the wasting of expensive doses of radioactive materials/radiopharmaceuticals. A text message emphasizing the importance of on-time arrival for administration and the value of the patient's medication — language not typically included in an appointment reminder text — can further hit home the importance of not missing an appointment or informing the organization if rescheduling is necessary before doses are prepped. Two-way texts can enable patients to easily request a call if they have questions or need to reschedule. 7. Streamlining Colonoscopy Preparation A successful colonoscopy requires patients to follow preparation instructions, including stopping some supplements, drinking clear liquids, avoiding solid foods, and drinking the cleansing solution and/or taking special oral laxatives. Organizations can set up a series of texts to help ensure colonoscopy preparation compliance, reminding patients to acquire the bowel prep kit and when they should begin each step in the preparation process. A text message following the procedure can remind patients about possible common side effects and what patients should do if they have questions or concerns. 8. Ensuring Effective Recovery Post-Cataract Surgery Following cataract surgery, patients' eyes are vulnerable to infection and complications. Eye drops play a crucial role in preventing postoperative problems. Send texts reminding patients to use their drops and the importance of carefully following instructions. Texts can also share potential signs of complications and information on whom patients should contact if they have questions or concerns. Two-way texting can make it easy for patients to request assistance. 9. Preventing Deep Vein Thrombosis (DVT) After Surgery Surgery that decreases mobility can increase inflammation in the body and the risk of deep vein thrombosis (DVT). Send a text reminding patients about the importance of using their intermittent pneumatic compression (IPC) devices and/or taking a prescribed blood-thinning medication. A text can also inform patients about warning signs of DVT and the actions they should take if they have concerns. 10. Boosting Post-Discharge Compliance: Engaging Text Message Strategies for Patient Recovery Most treatments and surgical procedures require patients to complete post-discharge tasks as part of their recovery process. Common examples include making follow-up appointments with providers (e.g., home care agency, physical/occupational therapy, primary care) and filling prescriptions. A text message can remind patients about the need to follow their post-discharge instructions, including making appointments and picking up medications. These are areas where two-way texting really shines. You can ask patients in a text whether they have completed critical post-discharge tasks. A confirmation moves you from "hoping" to "knowing" the patient has complied. If patients indicate they have not yet complied, a follow-up text message can ask if they require assistance. A confirmation here empowers you to perform targeted outreach via phone call to help get patients back on the right path to recovery (and out of the emergency department). A text message can also serve to remind patients about where they can access their post-discharge information and instructions (e.g., patient portal) and provide them with a phone number they can call if they have questions or require assistance. Empower Patient Compliance With Text Messaging Avoiding the phrase "No one told me!" is crucial for healthcare providers striving to boost clinical outcomes and patient safety. When patients utter these words, it often signifies a breakdown in communication that could potentially compromise their well-being. The use of text messaging software can easily turn "No one told me!" to "Thanks for the reminder!" By leveraging text messaging software, healthcare providers can effortlessly transform such instances into expressions of gratitude for timely reminders. These prompt messages not only encourage patients to take better care of themselves but also assist providers in ensuring patients arrive adequately prepared for appointments and adhere to vital instructions, thus minimizing the need for additional and avoidable services. The text message samples provided above only scratch the surface of how texting can enhance clinical outcomes and patient safety. The text message examples provided above scratch the surface of how texting can help you improve clinical outcomes and patient safety. What other ways can text messaging be used? Ask your staff what they wish patients knew or would be reminded of and you're sure to come away with some great additional ideas for messages. You can also reach out to us at Dialog Health to discuss how we're helping organizations just like yours turn two-way texting designed for healthcare into an essential clinical tool.

By Brandon Daniell, President and Co-Founder, Dialog Health With respect to Colorectal Cancer Awareness Month, I’m revisiting my painful colonoscopy experience from last year.  In early May of last year, I embarked on a significant milestone in my healthcare journey: my inaugural colonoscopy appointment. Despite my years of experience in the healthcare field, nothing quite prepared me for the reality of the prep and procedure. If you've never undergone a colonoscopy, let me tell you, the prep phase is no walk in the park — it's uncomfortable, to say the least. I'll spare you the gritty details. What's equally challenging is the multitude of steps involved and the precise timing required for each one — from picking up the prep kit to navigating through the prep process to arranging transportation for the procedure. Any slip-up in timing or missed step could mean a cancellation, rescheduling, or even the possibility of missed polyps. Considering that colonoscopies have been a routine procedure for almost 75 years and are performed millions of times annually, one would expect healthcare providers to have a better communication process for guiding patients through every aspect of the experience. With over a decade of experience in healthcare consultancy, particularly in enhancing patient engagement throughout their journey, I am well aware of the potential of technology like text messaging, especially two-way communication, in assisting patients, reducing cancellations, and ensuring successful outcomes. Unfortunately, my personal experience did not align with this expectation. What I encountered during my colonoscopy journey only served to make this already uncomfortable experience unnecessarily arduous. Here’s What Went Wrong: Lack of Comprehensive Communication: The ASC primarily relied on a single text message for communication throughout the entire patient journey, neglecting to provide crucial details and reminders. Overabundance of Emails and Calls: Despite confirming attendance via text and my preference for text communication, the ASC bombarded me with three email reminders and two phone calls, which many of I missed, causing unnecessary confusion and frustration. Complex Instructions: The ASC provided a detailed list of dos and don'ts via paper, overwhelming patients with numerous steps and precise timings, increasing the risk of compliance errors. Lack of Clear Information: Vital details such as arrival time, parking instructions, and necessary items were not communicated effectively, leading to uncertainty and last-minute arrangements. Ineffective Follow-up: The ASC failed to inform me about an early morning follow-up call, resulting in missed communication and delayed responses. Steps to Enhance Patient Satisfaction and Reduce ASC Staff Workload Through Two-Way Texting: Reminders and Instructions: Two-way texting could have provided timely reminders to pick up the prep kit, dietary restrictions, and crucial timings for starting the prep, ensuring better preparation and compliance. Accessibility and Convenience: Text messages could have included electronic versions of instructions, reducing the risk of losing crucial paperwork and providing easy access to essential information. Enhanced Pre-Appointment Communication: Texts could have informed me of arrival times, parking details, and items to bring, streamlining the process and reducing anxiety.  And drastically reduced their workload with phone calls and emails. Opt-In Follow-up Communication: Instead of unexpected phone calls, texting could have allowed for opt-in follow-up communication, providing convenience, and ensuring timely responses. Feedback and Engagement: Texting could have solicited feedback on the patient experience, encouraged positive reviews, and maintained engagement with patients post-procedure, fostering a positive relationship. In summary, effective communication is vital in healthcare, and leveraging two-way texting could significantly improve the patient journey by providing timely reminders, accessible information, and opt-in engagement. Here is the full experience from last year’s blog post...just in case you missed it. READ "How Poor Communication Made My Colonoscopy Even More Uncomfortable" NOW.

With patients shouldering more of the financial responsibility for their care, providers must ensure they have highly efficient and effective revenue cycle management (RCM) processes in place. Efficiency reduces the cost associated with patient billing, collections, and staff workload while effectiveness helps ensure an organization collects what patients owe for their care. One solution that delivers on both these needs and is helping organizations strengthen their RCM is text messaging. Two-way texting is a proven mechanism for engaging patients across their entire journey, from co-pay to balance due, and then motivating and helping them to complete their financial responsibilities, all without requiring substantial time or organization investment and while providing patients with a better payment experience. Optimizing the Revenue Cycle with Text Messaging Consider these applications for text messaging that will help improve your billing and collections efforts. Verification of coverage and benefits Send texts to patients letting them know you need to verify their insurance and benefits and then ask patients to call you. If you include a phone number in the text message, recipients will be able to easily click on it to initiate the call. The use of texting here streamlines the verification process and will greatly reduce staff time spent on outbound phone calls, most of which likely go unanswered, with no guarantee that any voicemail left will be listened to in a timely manner or at all. Almost every inbound call to an organization during hours of operation will be answered by a staff member. A conversational, two-way text message can ask patients if they would like to receive a call from your organization to discuss their coverage. Pre-treatment payments Text messaging is a highly effective way to initiate the pre-treatment collection process. Send texts to inform your patients of their estimated payment and then direct them on ways they can pay. If you have a patient portal that includes payment functionality, the text message can provide a hyperlink to the system. The message should include the phone number that will connect them to a collections specialist who can capture payment information or discuss payment options, including any payment plans you offer. The use of two-way texting can help here as well. Ask patients if they would like to receive a call from your organization to discuss payment. Such technology can engage patients in discussions about their financial responsibility and demonstrate your willingness to help patients better understand their out-of-pocket expenses. Reminders about balance and payment options When pre-treatment collections are not an option or if patients indicate they can or will only pay in person, send a text message to patients in advance of the day of treatment to share their balance and identify the methods of payment your organization accepts on-site. This can better help ensure your patients arrive knowing what they owe and are prepared to pay using an approved payment method. Appointment confirmation and compliance If patients fail to show up for their appointment, arrive too late for the appointment to proceed, or show up but fail to follow pre-appointment requirements, you will lose out on the treatment opportunity and ability to bill for it (or bill in full). Text messaging is a proven way to reduce cancellations, no-shows, and no-gos. For example, a physician group used texting with Dialog Health to reduce its collective no-show rate by about 34% over a seven-month period, yielding a projected $100,000 in additional revenue. Prior to an appointment, send a text message reminding patients about their scheduled treatment and include key details such as facility address, time of appointment, and any reminders about compliance requirements, like fasting and modification to medication regimens. Two-way texting further helps with keeping appointments on track, enabling patients to confirm their appointment and their compliance (or understanding of compliance requirements). Patients may also feel more comfortable canceling an appointment via text, especially if prompted by a message asking patients to confirm their appointment or asking if a patient has concerns. Advance notice of cancellation may enable you to fill the open appointment. A follow-up text can be valuable with rescheduling a canceled appointment. Outstanding accounts receivable (A/R) Texting can also help you capture any money owed to your organization after it provides treatment and services. Text messaging has been proven to reduce A/R and get organizations paid faster. One ambulatory surgery center (ASC) operator used texting with Dialog Health to decrease its outstanding A/R by more than 20% and increase usage of online payment portals. The operator's ASCs sent texts to patients that included a link to the payment portal and a phone number patients could call if they wanted to pay over the phone or had questions. The Substantial Revenue Cycle Management Benefits of Text Messaging Texting can not only improve your organization's financial performance, but it can also deliver many other significant revenue cycle management benefits. These include the following: Introduce automation into patient collections, helping reduce workloads for business office staff members. Greatly decrease time spent on the phone with patients, freeing up staff to complete other RCM tasks or enabling an organization to reduce its staffing needs. Drive increased usage of payment portals, which further reduces phone calls, data entry work, and the depositing of mailed checks (which can be lost). Provide patients with a more streamlined payment experience. Achieve more effective communication between patients and the revenue cycle, with two-way texting further strengthening engagement. Deliver a better overall better financial experience that may be reflected in satisfaction surveys and online reviews. Finally, text messaging is an effective way to encourage patients to schedule the services they need. Increased patient volume translates to increased billing and collections opportunities. The Dialog Health Revenue Cycle Management Solution is improving revenue cycle management for healthcare organizations nationwide. Dialog Health has developed its two-way texting solution to be highly secure, reliable, and HIPAA-compliant, checking these and other essential requirements for providers. The Revenue Cycle Management Solution also works with existing systems, helping ensure seamless data flow. Reach out to learn more about how conversational texting with Dialog Health can help improve the health of your bottom line.

In today's healthcare landscape, effective communication plays a pivotal role in ensuring quality care and patient satisfaction. Emojis, once considered informal symbols, now stand as powerful assets in revolutionizing communication dynamics between healthcare staff and patients. Let's delve into the transformative potential of integrating emojis into text messages and its impact on communication and engagement in healthcare. Why Use Emojis for Communication? Emojis have become an integral part of modern communication. They add depth, emotion, and personality to text, making interactions more engaging and memorable. With Dialog Health's new emoji feature, you can elevate your communication to a whole new level. 1. Boosting Engagement and Attention: Incorporating emojis into text messages has been proven to increase engagement rates. Emojis capture attention, evoke emotions, and establish connections with recipients. By integrating emojis into your communication strategy, you can enhance engagement and cultivate stronger relationships with both patients and staff. 2. Enhancing Clarity and Comprehension: Emojis serve a dual purpose by not only adding visual appeal but also clarifying the tone and context of messages. A thumbs-up symbol 👍 can denote agreement or approval, while a caution sign ⚠️ can signal urgency. By incorporating emojis, healthcare professionals ensure that their messages are easily understood, reducing the chances of miscommunication. 3. Facilitating Cultural Competency: Emojis transcend linguistic and cultural barriers, serving as universally understood symbols. In diverse healthcare settings, where patients and staff hail from various backgrounds, emojis act as a common language, promoting inclusivity and cultural sensitivity. Did you know that Dialog Health offers multilingual texting? This feature underscores the paramount importance of breaking language barriers in healthcare communication, ensuring inclusivity and accessibility for all patients. Learn more here: Multi-language Texting 3. Fostering Rapport and Confidence: Effective communication is fundamental for building trust and rapport between healthcare providers and patients. Emojis humanize interactions, fostering a sense of connection. For instance, including a heart emoji 💖 with a message of appreciation can make patients feel valued and supported, thereby strengthening the patient-provider relationship and boosting staff morale. 4. Promoting Transparent Communication: Emojis can serve as conversation starters, encouraging patients and staff to express themselves openly. By incorporating emojis into their communication repertoire, healthcare providers create an inviting atmosphere where patients and staff feel empowered to voice their concerns and seek assistance as needed. In conclusion, the ability to add emojis to text messages offers numerous benefits for staff and patient communication in healthcare settings. From improving clarity and understanding to increasing engagement and fostering trust, emojis have the power to transform interactions and enhance the overall patient experience. By embracing emojis as a valuable communication tool, healthcare providers can create meaningful connections, improve outcomes, and ultimately, deliver better care.

In the ever-evolving landscape of healthcare, retaining valuable team members is a crucial challenge. This blog explores how incorporating two-way texting can foster a more connected, efficient, and fulfilling work environment for healthcare organizations. Dialog Health's texting solutions have proven to be a strategic tool for healthcare leaders, addressing workload concerns and boosting engagement and satisfaction levels. Texting Benefits for Healthcare Organizations Streamlined Work Processes Dialog Health's automation plays a pivotal role in preventing burnout by streamlining work processes. Employees can focus on fulfilling their roles as automation takes care of routine tasks, leading to a more efficient workflow. Time and Cost Savings Texting automation not only enhances staff efficiency but also results in significant time and cost savings. By automating communication processes, healthcare organizations can allocate resources more effectively, contributing to overall cost reduction. Effective Communication and Collaboration Dialog Health's two-way texting strategies foster clear communication and address concerns promptly. This leads to improved collaboration among healthcare teams, ensuring that everyone is on the same page and working towards common goals. Positive Work Environment The streamlined processes and improved communication contribute to a positive work environment, promoting overall employee well-being. A positive work environment is essential for employee satisfaction and retention. 1. Reduced Employee Workload and Stress with Automated Texts Dialog Health's automation extends to appointment management, reducing calls and workloads. This ensures stress-free experiences for employees and correlates with higher satisfaction levels. Automated texting not only eases workload but also reduces no-shows, improves attendance, and boosts revenue. Popular Automated Use Cases: Pre-Appointment Communication: Appointment Confirmation Appointment Reminders NPO - Pre Instructions Pre Registration Forms Telehealth Link Appointment Communication: Patient Scheduling Referral Information Care Giver Communication Map to Office / Lab Link Medication Links Post-Appointment Communication: Post Appt Follow-up Post-Op Check-in Patient Surveys Billing Reminders Lab Results Links 2. Increase Employee Engagement and Improve Company Culture Dialog Health's text messaging solutions also focus on enhancing communication for company events. Group and individual text messaging streamline event updates, encouraging participation and contentment among employees. Real-time information sharing positively impacts employee well-being, making a substantial contribution to retention. Popular Group/Direct Text Use Cases: Messages for remote staff New staff orientation Office closures Cake in the conference room Department meetings and training 3. Let Your Employee's Know You Care with Wellness Program Text Communication Emphasizing employee well-being through mass texting for wellness programs and benefits is crucial. Dialog Health's texting solutions effectively reach all employees at once, fostering a healthier and more engaged workforce. Automation in wellness communication directly impacts employee satisfaction and retention. Popular Use Cases to Show You Care: Wellness Program Reminders Wish Staff 'Happy Birthday' Health Benefits Communication Benefit reminders and links Motivational Messages Dialog Health, a frontrunner in healthcare communication solutions, offers a platform designed to enhance staff communication while adhering to HIPAA standards. The platform's multilingual messaging, versatile multi-text messaging, real-time delivery receipts, and integration of emojis set it apart, providing a comprehensive solution for patient and employee communication. Dialog Health's feature-rich platform is a valuable asset for healthcare organizations seeking to improve efficiency, communication, and overall work satisfaction.

In any industry, effective communication is essential, but in healthcare, it's crucial. From optimizing operations to enhancing patient satisfaction and outcomes, communication plays a pivotal role. Embracing the digital era, this article delves into how automated texting is revolutionizing healthcare communication, paving the way for streamlined workflows and improved patient care. Continue reading our "12 Days of Texting", unwrapping powerful client examples that showcase the success of our two-way texting platform. 1. Appointment Reminders and Confirmations Leverage the power of automated texting to significantly reduce no-shows, increase attendance, and streamline your communication process, all while minimizing the time spent on phone calls. Enhance user experience by incorporating calendar links for seamless appointment confirmation and reminders. Explore the transformative impact of automated texting in optimizing appointment management and efficiency 2. Preparation Instructions Texting also provides a convenient way to send preparation instructions for medical tests or procedures. Simplify pre-procedure instructions, like NPO (nothing by mouth) reminders, by harnessing automation. Enhance adherence, reduce missed appointments, and significantly decrease wasted doses. Seamlessly streamline pre-procedure guidance with automated texting for improved patient outcomes and operational efficiency! 3. Multi-Language Communication Our text messaging's multi-language functionality stands as a cornerstone for inclusive, engaged, and efficient patient communication. Overcome language barriers, demonstrate commitment to every patient, and streamline interactions to enhance relationships and workflows. Embrace inclusive communication strategies for a more connected and effective healthcare ecosystem. Explore how our multi-language feature fosters better patient engagement and operational efficiency for enhanced healthcare outcomes. 4. Employee Appreciation Boost team morale by sending messages that inspire, uplift, and underscore the value of each team member's contributions! Utilize text communication to express gratitude for their dedication and efforts, fostering a positive work environment. Strengthen bonds and motivation within your team by sharing uplifting updates and acknowledging their invaluable role in achieving collective success. Explore the transformative impact of uplifting messages on team dynamics and workplace culture, driving productivity and engagement. 5. Recall Campaigns Unlock the potential of personalized, automated campaigns through Dialog Health's recall strategies to optimize appointment bookings, boost revenue, and elevate patient satisfaction. Revolutionize preventive care initiatives by leveraging tailored and automated campaigns that resonate with patients. Explore how our recall strategies enhance engagement, drive bookings, and reinforce a proactive approach to healthcare, ensuring better outcomes and patient wellness. 6. Patient Surveys Maximize patient survey engagement through strategic text messaging. Deliver personalized follow-up instructions, valuable educational resources, and surveys to enhance patient satisfaction and gather vital feedback. Leverage text messaging as a powerful tool to not just inform and educate but also to actively involve patients in their care journey. Explore how this approach drives higher engagement, improves satisfaction levels, and enables healthcare providers to glean actionable insights for continuous improvement. 7. Referral Campaigns Boost appointment bookings by leveraging personalized text messages targeted at referred patients. Customize your messages according to their referral sources, optimizing scheduling processes, reducing patient leakage, and ultimately amplifying overall appointment volume. Explore the power of personalized outreach through text messaging to capitalize on referrals, ensuring a smoother scheduling experience and maximizing your practice's appointment capacity. Discover how these tailored approaches enhance patient acquisition and retention while optimizing your clinic's workflow. 8. Caregiver Communication Enhance caregiver support by leveraging text messaging as a reliable channel to deliver crucial information, ensuring a smoother and more informed caregiving experience. Discover how this approach streamlines communication, leading to improved care quality and increased satisfaction for both caregivers and those under their care. 9. Post-Appointment Optimize post-appointment and post-operative care via automated, triggered text messaging systems. Seamlessly facilitate follow-ups, mitigate readmissions, and encourage patients to connect with the office as needed. Explore the transformative impact of automated text communication in enhancing post-care experiences, ensuring better patient outcomes, and fostering proactive healthcare management. 10. Recruiting and Onboarding Enhance recruitment and streamline onboarding processes with dynamic, interactive two-way texting solutions. Elevate your competitive advantage by harnessing the efficiency and popularity of this communication platform. Discover how leveraging interactive text messaging transforms recruitment and onboarding experiences, enabling swift and engaging interactions that attract top talent and expedite the integration of new team members. 11. Open Enrollment Explore the transformative power of these tools in reshaping HR operations, optimizing processes, and driving meaningful employee engagement. Discover how leveraging innovative two-way texting solutions empowers HR teams to efficiently manage enrollments, elevate benefits participation, and cultivate a more connected and engaged workforce for long-term success. 12. Pre-Arrival Registration Enhance your check-in process by using text messaging for pre-registration and co-insurance form links. This not only reduces staff workload but also improves patient satisfaction. Discover how this streamlined approach simplifies administrative tasks, reduces wait times, and creates a better overall experience for patients In conclusion, automated texting presents numerous benefits for healthcare communication. It is a versatile tool that can be used for a variety of purposes, from appointment reminders to patient updates, making it an essential part of modern healthcare.

Remote patient monitoring, also referred to as remote physiologic monitoring and RPM, has seen a meteoric rise over these past several years — a surge in adoption and usage kicked off by the COVID-19 pandemic. It's projected that there will be nearly 71 million U.S. RPM users by 2025. This is a figure that doesn't seem unreasonable given how much RPM has been embraced by providers, patients, and payers. The momentum behind and appreciation of remote patient monitoring shows no signs of slowing down, with the federal government throwing significant weight behind the service. For example, the Centers for Medicare & Medicaid Services (CMS) announced in its 2024 physician fee schedule final rule that it was expanding the types of organizations that will be reimbursed for providing RPM (as well as remote therapeutic monitoring, or RTM) to now include federally qualified health centers (FQHCs) and rural health clinics (RHCs). Achieving the Full Potential of Remote Patient Monitoring While the increased usage of remote patient monitoring and growth of RPM programs are great news, the potential of RPM to improve care and outcomes will only be fully realized if patients are effectively onboarded, educated, and continually engaged in these programs. Without strong adherence, RPM risks becoming an afterthought for patients, which will likely lead to reduced participation in the program. This can translate to decreases in usage of and data collected by RPM devices, like blood pressure monitors, weight scales, pulse oximeters, and blood glucose meters. When RPM engagement declines, it will not only diminish the value of remote patient monitoring for patients and raise the likelihood that warning signs of a potential health complication are missed, but it can also lead to the loss of potential revenue for providers. Texting as an Essential Remote Patient Monitoring Tool Providers looking to strengthen patient engagement and adherence to improve the performance of their remote patient monitoring programs are increasingly turning to HIPAA-compliant text messaging. Texting, including automated messages, can be used in numerous ways to support an RPM program and achieve pivotal touch points with patients that establish and keep them as active participants. When using texting for remote patient monitoring, providers are achieving: More consistent capturing of patient data Greater patient self-management of their conditions Enhanced communication and care coordination Better outcomes and satisfaction Improved billing and collections 14 Ways to Leverage Text Messaging for Remote Patient Monitoring Here are some of the ways Dialog Health clients are using texting to support and grow their remote patient monitoring programs. 1. Confirming remote patient monitoring eligibility Once a provider determines a patient is eligible for remote patient monitoring, a text goes out to the patient informing them of their eligibility. This message also includes a brief description of RPM and often one or more links to online resources that provide additional details on the health and financial value of the service. The message encourages patients to call the provider to schedule their initial, in-person RPM appointment so they can learn more about RPM, enroll in the program, and receive onboarding. When two-way text messaging, which allows information to be pushed and pulled from recipients, is used, providers are asking patients if they would like to receive a phone call from the provider's organization to discuss RPM and schedule their appointment. Patients can then respond with a text and accept or decline the offer. 2. Sharing RPM onboarding materials Following the enrollment and onboarding appointment, providers send text messages that include links to the onboarding materials reviewed during the appointment. This gives patients access to digital copies. Providers also include links to additional supporting resources. If the provider gave the patient an RPM device during the enrollment appointment, the text message may include links to materials, often videos, that walk patients through device setup and usage. 3. RPM device updates If patients will be receiving their remote patient monitoring device in the mail from a vendor rather than picking up the device at the provider's office, text messages can keep patients current on when they should expect to receive the package with the device. Once tracking shows the device has been delivered, a two-way text is sent asking patients to confirm they received the piece of equipment. When patients confirm receipt, a subsequent text asks if patients would like to receive a phone call from the provider's office to discuss setup and usage that can further support information from the vendor that was included with the device. 4. First successful remote patient monitoring device usage When using a remote patient monitoring device for the first time, patients may question whether they have done so successfully and whether data captured by the device was properly transmitted to the provider's office. To alleviate these concerns, providers send patients a text message informing them that they have successfully completed an initial usage of the device and that data is flowing properly. Praising patients for successfully participating in RPM can help with engagement. This text message also asks patients if they have any questions about using their device or encountered any challenges and include a number to the provider's office patients can call to receive assistance. A two-way text message gives patients the option to reply and receive a call from the office. 5. One month of remote patient monitoring success A big challenge with remote patient monitoring is getting patients to follow the schedule for taking readings. Providers are using text messaging to acknowledge when patients have successfully completed their first month in an RPM program and encourage patients to continue to adhere to the schedule. This text message often reiterates the health benefits of remote patient monitoring to further motivate patient adherence. 6. Decline in RPM readings When a remote patient monitoring system flags a patient who is not consistently taking their readings, the provider sends a text message reminding patients of the importance of adherence and asking if they require assistance with using their device. For some patients, these reminder text messages early in their RPM program experience can help patients establish a good routine that leads to more consistent readings and an adequate number of readings for providers to bill the service. As the American College of Physicians notes, monitoring using at least one medical device must occur for at least 16 days of a 30-day period for remote patient monitoring CPT codes 99453 and 99454 to be billed (i.e., the 16-day RPM requirement). 7. Clinical interventions A key benefit of remote patient monitoring is the ability for providers to virtually identify when a patient's health is experiencing a rapid, unwanted change, like greatly elevated blood pressure or a significant weight change. When such a change is detected, providers are sending text messages informing patients that a clinical intervention is needed and explaining to patients what they should do (e.g., schedule an appointment with the provider's office, go to the emergency room). Using a two-way text messaging system is beneficial here as the text message can ask patients to confirm they received the message and find out if patients would like assistance scheduling an appointment. 8. Ongoing feedback and advice Not all changes in remote patient monitoring readings require an urgent clinical intervention. In instances when readings are moving in the wrong direction, providers send text messages that provide feedback and advice on what patients can do to get their measurements back into a healthier, safer range. Advice can touch on topics including medication adherence, diet, and exercise, and are increasingly speaking to social determinants of health (SDOH) barriers. The message also asks if patients require assistance in any of these areas. Confirmation empowers providers to reach out to provide health and wellness guidance, support, and resources. 9. RPM support via Telehealth Patients using remote patient monitoring often benefit from supporting Telehealth appointments. These appointments can help with troubleshooting RPM device setup and usage, reviewing health and wellness instructions and recommendations, and giving providers an opportunity to share new guidance with patients that can help with their disease management. Text messages can include a link to a provider's Telehealth platform, thus turning a patient's phone into a Telehealth tool. A texting system should have the capability to inform a provider when a patient receives the Telehealth invitation text message. Once the patient selects the link, a web browser or the phone's default video-telephony app will automatically open and the camera on the phone should activate, making it simple for patients to take advantage of and receive the benefits of Telehealth. 10. Patient RPM billing and collections Patients who are enrolled in a remote patient monitoring program will likely have ongoing expenses. As this article notes, "For Medicare patients, they should expect copays until they meet their deductible. Once the deductible is met, remote patient monitoring is covered at 80% and beneficiaries can expect to pay on average about $25 per month for each month of monitoring." Providers are making it easy for patients to cover their monthly costs by sending text messages that inform or remind patients of their financial responsibility and including a link to a patient portal through which patients can make payments or a phone number patients can call to make a payment. Two-way text messages will often include the option for patients to request a call to make a payment or discuss payment options. 11. Online reviews for remote patient monitoring program As more patients learn about remote patient monitoring and understand its benefits, more are seeking out the service. Providers looking to add patients to their organization and grow their RPM program will want to stand out in a positive way when patients are seeking RPM providers. That's why providers with RPM programs are using text messaging to increase their number of ratings and reviews. Providers send text messages to patients that include a direct link to an online platform where they maintain a profile (e.g., Google, Facebook) and encourage patients to go to the platform to leave a review of their remote patient monitoring experience. 12. Capturing testimonials Another way remote patient monitoring providers are working to improve marketing of their RPM programs is by gathering testimonials from satisfied participants. Providers are sending two-way text messages to patients asking them to respond with comments about their experience. If a patient provides great commentary, the provider sends another text asking for permission to publish the testimonial. If the respondent approves, the provider can publish the review as a social media post and/or on its website, helping strengthen a provider's and RPM program's reputation. 13. Remote patient monitoring satisfaction surveys Providers are using texting to conduct satisfaction surveys and get feedback from remote patient monitoring program participants about their RPM experience. The text message is either providing a link to an online satisfaction survey, including a phone number patients can call to discuss their experience, and/or asking patients to reply to question in a two-way text that asks patients rate their RPM experience. One study showed more than 80% of patients are willing to take satisfaction surveys via text message. When patients express high levels of satisfaction with their remote patient monitoring experience, providers send follow-up texts asking these patients to leave an online review. 14. Engaging family members In situations where a patient using remote patient monitoring is receiving support from a family member, text messaging provides important updates and information to this family member. Such communication further strengthens RPM engagement and adherence. Achieving Remote Patient Monitoring Success With Text Messaging For organizations planning to launch a remote patient monitoring program or grow an existing RPM program, two-way text messaging is a must-have solution. It can help improve patient engagement, patient adherence, patient satisfaction, billing and collections, and program growth while greatly reducing staff workload and the number of manual tasks required for RPM program management. But not all text messaging platforms are the same when it comes to effectively supporting remote patient monitoring programs. Dialog Health: A Leading RPM Texting Company Dialog Health has extensive remote patient monitoring experience. Our two-way text messaging platform, which includes powerful analytics, makes it easier for providers to start and scale their RPM programs. The Dialog Health solution integrates with existing systems to ensure the seamless data flow that keeps remote patient monitoring programs performing at a high level. And the Dialog Health team understands what's required for RPM success, which reduces the time needed for an RPM provider to go-live with two-way text messaging and incorporate texting into its remote patient monitoring workflows. Reach out to Dialog Health today to learn more about our remote patient monitoring capabilities and schedule a demo of our platform.

During National Colorectal Cancer Awareness Month, we're shedding light on how HIPAA-compliant text messaging is transforming gastroenterology centers' screening programs. Through close collaboration, we've helped these organizations harness texting's power to enhance patient engagement, boost screening rates, and ensure compliance. With about 30% of U.S. adults aged 50-75 overdue for colorectal cancer screenings, and expanded guidelines for ages 45-50, there's an excellent opportunity to increase participation. Early detection significantly reduces colorectal cancer fatalities, and conversational text messaging proves highly effective in supporting these efforts. That's why we've compiled the "10 Reasons GI ASCs Turn to Texting for Patient Engagement. #1 - The Popularity of Text Messaging People are already opting in to receive text messages from a wide range of businesses, including airlines, credit card companies, banks, service providers like auto repair shops and hair salons, and many others. Incorporating text messaging, GI centers and practices leverage a communication channel that has already been widely adopted and embraced by a significant portion of their patient base, encompassing even older demographics. #2 - Preferred Communication Tool Nearly all American adults have mobile phones and use text messaging in their daily lives, which includes patients who fall in the recommended screening age range of 45-75. AARP has found that among those ages 50-69, text messaging is the technology tool most used to stay connected. This dispels the commonly perpetuated myth that age is a barrier to texting. #3 - User-Friendly: No Learning Curve To enhance patient engagement, GI organizations can leverage two-way texting, the most efficient communication method. This approach allows seamless information exchange between patients, caregivers, and facility staff. The beauty of it is that this doesn't demand any additional hardware; just the organization's existing computers and patients' mobile phone numbers. From the patient's perspective, embracing two-way texting involves no major adjustments. They simply need to share their mobile number with their healthcare provider, opt-in to the texting service, and be familiar with opening and responding to the messages they receive. #4 - Increase Patient Engagement Data has shown that texting can achieve a reach rate well-exceeding 80%.(1) For GI providers, this is particularly helpful for powering screening recall programs. Since patients' mobile numbers typically do not change, phone numbers captured and entered into your text messaging system are likely to remain the same for years. #5 - Reduces cancellations, No-Shows, and No-Goes The work that goes into connecting with a patient and scheduling them for their screening will be for naught if the screening does not proceed as planned. A missed screening means a patient is not only failing to receive the care they need, increasing their risk for colorectal cancer, but if a GI center learns a patient will be missing their appointment too close to its scheduled time, this could lead to unused procedure room capacity. This then translates to a missed billing opportunity and staffing costs not offset by billable services. Case Study: Learn how our client reduced no-shows by 34% Texting patients is proven to reduce cancellations, no-shows, and no-goes. Before the scheduled screening, gastroenterology ASCs can send messages that remind patients about the procedure and prep requirements, include a phone number if patients have questions or concerns, and give directions to the organization. When text messages are sent far enough in advance asking patients to confirm their procedure, a center may have adequate time to fill an opening if a patient indicates a need to reschedule. #6 - Benefits of Automation GI organizations can schedule text messages to go out to patients in advance, whether that be days, weeks or months before recommended screening appointments. With such automation, there's no risk of falling behind and creating a backlog of outreach efforts. #7 - Improves Optimization of Staffing and Productivity With healthcare organizations, including GI providers, struggling with staff retention and recruitment, text messaging is helping ease workloads and allowing more efficient use of available staff time. Text messaging can help centers maintain a more optimal schedule, limiting the need for overtime and PRN staff. Texting substantially decreases the number of phone calls staff must make to and receive from patients and caregivers. The time saved on calls can allow a GI ASC and practice to reduce the number of hours staff need to work or provide an opportunity for staff who would be making these calls to help with other work that can strengthen clinical and financial performance. #8 - Speedy Cost-Effective Solutions The cost of sending a stuffed envelope, taking into consideration staff time and materials, can exceed $2.00. Most outreach efforts by phone require multiple calls — and are often unsuccessful. Every call takes up precious, expensive staff time. The cost to send a text message is usually pennies. #9 - Boosting Efficiency in Colon Cancer Screening Since two-way text messages are delivered through a technology platform, GI centers will gain the ability to track and evaluate their screening program's by running reports and reviewing key metrics. On a high level, centers should have access to data concerning the number of patients subscribed to a screening recall program, how many mobile phone numbers are in the center's database (which can be increased), the number of patients who successfully received text messages, and how many patients proceeded with scheduling an appointment and then maintaining that appointment. Such information and other data captured by a texting technology platform can help a GI center and practice identify opportunities for improvement and more effectively benchmark performance. #10 - Maximizing the Value of Online Resources Since nearly all mobile phones have access to the internet, text messaging is an effective way to steer patients to resources and information on the web. For example, if a GI center has a portal patients can use to schedule their own appointment, a text can inform patients that they can schedule their screening online and include a hyperlink to the portal. Linking can also be a simple way to notify, educate and provide support to patients. Links can steer patients to prep instructions, frequently asked questions, directions to a facility, educational resources and more. Adding Text Messaging to Your GI Center HIPAA-compliant, conversational two-way texting is a communication platform that's proving to be an asset to GI facilities nationwide. By embracing the convenience, speed, and ubiquity of two-way texting, GI centers and practices are increasing patient engagement, improving staff performance, and boosting patient volume and revenue. Most importantly, and in the spirit of the goals of National Colorectal Cancer Awareness Month, texting is helping more patients who benefit from colorectal cancer screening to undergo the procedure and get the care they need. To learn more about Dialog Health's industry-leading two-way texting platform, used by leading GI ASCs and practices nationwide, schedule your demo today.

Did you know that nearly 68 million people in the United States speak a language other than English at home? That figure from 2019, representing almost 1 in 5 people in the United States, is up more near 45 million from 1980. These statistics, provided by the U.S. Census Bureau, point to a vital need for businesses: the ability to communicate with customers in multiple languages. This need is even more important for healthcare organizations, where communication with patients and caregivers can greatly affect and even determine treatment success and outcomes. Research has shown that language barriers are associated with lower quality of healthcare and poorer health outcomes, while patient dissatisfaction and adverse events have been shown to be more prevalent among limited English proficiency patients than English-speaking patients. That's why it is imperative for healthcare organizations to use a text messaging solution which offers the ability to communicate in multiple languages. And that's why we've added a language feature in Dialog Health that allows users to easily select from an extensive list of languages across various character sets for the two-way text messages they send to patients, staff, caregivers, and others. What does Dialog Health's multilingual two-way texting look like? Here are just a few examples of messages that could be sent in different languages along with their English translations: 1 . Spanish Saludos en nombre de ACME! Nuestros registros muestran que debe renovar la cobertura de los beneficios del OHP. Renuevelo en http://bit.ly/4l0dgf1hyn. Si ya lo ha renovado, no tenga en cuenta esta informacion. Si necesita ayuda, llame a los asistentes OHP de Benefits Co. al 877.666.1132. Escriba STOP para cancelar. Escriba HELP para pedir ayuda. English: Hi from ACME! Our records show you are due to renew coverage for OHP benefits. Renew at http://bit.ly/4l0dgf1hyn. If you have already renewed, please disregard! If you need help, call the OHP Assisters from Benefits Co. at 877.666.1132. Text STOP to opt out. Text HELP for help 2. Somali Balantaada oo maliinta Jan 15 oo bilamneeysa 8:00 AM. Fadlan ka-soo hormar 15 daqiiqo xiliga balantaada. MAP: http://acme.mn/1uBW4TJ English: Your appointment starts on Jan 15 at 8:00 AM. Please arrive 15 minutes before your appointment time. MAP: http://acme.mn/1uBW4TJ 3. Hmong Thov tiv tauj MainStreet Health, lawv mam teem ib lub sij hawm los yog ntau lub sij hawm rau koj tuaj ntsib peb. Hu rau: 877-666-1132. English: Please contact MainStreet Health, they will schedule an appointment or several appointments for you to visit us Call: 877-666-1132. Multilingual Text Messaging: One of the Key Features of a Top Healthcare Texting Solution If your healthcare organization is looking to add conversational text messaging or upgrade your solution, you will want to look for a platform that includes the ability to choose and communicate in multiple languages, including all languages spoken by your patient community. But that's just one of many features you should expect if you want to add the best healthcare texting software. Learn about other these other essential features, all of which are included in the Dialog Health platform, then schedule a demo to see them firsthand!

Did you know that nearly 68 million people in the United States speak a language other than English at home? That figure from 2019, representing almost 1 in 5 people in the United States, is up more near 45 million from 1980. These statistics, provided by the U.S. Census Bureau, point to a vital need for businesses: the ability to communicate with customers in multiple languages. This need is even more important for healthcare organizations, where communication with patients and caregivers can greatly affect and even determine treatment success and outcomes. Research has shown that language barriers are associated with lower quality of healthcare and poorer health outcomes, while patient dissatisfaction and adverse events have been shown to be more prevalent among limited English proficiency patients than English-speaking patients. That's why it is imperative for healthcare organizations to use a text messaging solution which offers the ability to communicate in multiple languages. And that's why we've added a language feature in Dialog Health that allows users to easily select from an extensive list of languages across various character sets for the two-way text messages they send to patients, staff, caregivers, and others. What does the ability to use Dialog Health to communicate in multiple languages look like? Here are just a few examples of messages that could be sent in different languages along with their English translations: Spanish Saludos en nombre de ACME! Nuestros registros muestran que debe renovar la cobertura de los beneficios del OHP. Renuevelo en http://bit.ly/4l0dgf1hyn. Si ya lo ha renovado, no tenga en cuenta esta informacion. Si necesita ayuda, llame a los asistentes OHP de Benefits Co. al 877.666.1132. Escriba STOP para cancelar. Escriba HELP para pedir ayuda. English: Hi from ACME! Our records show you are due to renew coverage for OHP benefits. Renew at http://bit.ly/4l0dgf1hyn. If you have already renewed, please disregard! If you need help, call the OHP Assisters from Benefits Co. at 877.666.1132. Text STOP to opt out. Text HELP for help Somali Balantaada oo maliinta Jan 15 oo bilamneeysa 8:00 AM. Fadlan ka-soo hormar 15 daqiiqo xiliga balantaada. MAP: http://acme.mn/1uBW4TJ English: Your appointment starts on Jan 15 at 8:00 AM. Please arrive 15 minutes before your appointment time. MAP: http://acme.mn/1uBW4TJ Hmong Thov tiv tauj MainStreet Health, lawv mam teem ib lub sij hawm los yog ntau lub sij hawm rau koj tuaj ntsib peb. Hu rau: 877-666-1132. English: Please contact MainStreet Health, they will schedule an appointment or several appointments for you to visit us Call: 877-666-1132. Multiple Languages: One of the Key Features of a Top Healthcare Texting Solution If your healthcare organization is looking to add conversational text messaging or upgrade your solution, you will want to look for a platform that includes the ability to choose and communicate in multiple languages, including all languages spoken by your patient community. But that's just one of many features you should expect if you want to add the best healthcare texting software. Learn about other these other essential features, all of which are included in the Dialog Health platform, then schedule a demo to see them firsthand!